Undisclosed pet ripoff charge
Posted Dec 28, 2013
Without any advance notice, upon check in, charged almost double, because of our 12 pound Minn Pinn dog, for cleaning, on a non refundable reservation. Booked 2 weeks before arrival on Christmas eve, in from Michigan.
Even Niagara falls, in the summer, charge less than half, for pet cleanup, than the Residence inn by Marriot.
5 Stars - Jennifer, hotel clerk. Felt bad on Christmas Eve, about not being disclosed charge. Came up to room, offered treats for dog, and reduced cleanup of dog charge by 50%, seeing we were not told prior to booking.
Think twice before using hotel chain and or Expedia, due to non disclosure. I know we will, for sure.