This is the second time we have stayed at this hotel. Generally--we find the hotel to be very comfortable and relatively easy to get to. This stay, unfortunately, we had NO HOT WATER for baths or showers. We reported the incident and were told they could move our room. We didn't move as it was late, our last night, and we were leaving very early. No hot water, in the winter especially, was a bit annoying.
However--we were allowed to have our small pets with us! We asked for a ground-floor room, away from others (to avoid unnecessary barking) and we were accommodated.
Traveller from New Mexico
Located in Northwest Omaha, this hotel is 0.9 mi (1.4 km) from OPPD Arboretum and within 3 mi (5 km) of Maplewood Lanes and …More
The rooms are not as nice or clean as the lobby. Our toilet didn't work when we arrived and staff quickly got us into a different room. Front desk staff were all amazing. Pool temp was good but pool room....freezing. Why have a sauna that doesn't get hot?? Spend a little money, fix the door.....it would be well worth it. I ordered a steak salad and the steak was cold than room temp even colder than the lettuce. Staff was not professional about it....you have customers you should take better care of them. I could've been rude too! I expect more than that from a nice hotel and it's staff. It was very nice having a piano player.
Beautiful hotel just needs attention to detail and staff.
Located in Northwest Omaha, this hotel is within 3 mi (5 km) of Westroads Mall, Miracle Hill Golf & Tennis Center, and OPPD …More