Ratings based on 1,805 Verified Reviews

3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it

Posted Jan 19, 2018
It was all gray loved are room and every morning breakfast was available and delicious
Comment from Hotel Management
Jan 21, 2018 by Alex, Hotel Management
Thank you for taking time to review your recent stay with us at the Best Western Plus. We are so glad you enjoyed our full hot breakfast. Please come see us again some time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
visit was very very comfortable.front desk were extremely helpful and courteous
Comment from Hotel Management
Jan 17, 2018 by Alex, Hotel Management
We are so glad to hear that your stay was pleasant! We hope to see you again.
3 out of 5
by A verified traveler

Dirty

Posted Jan 15, 2018
Bad smell The microwave burnt the popcorn bad Dirty
Comment from Hotel Management
Jan 17, 2018 by Alex, Hotel Management
We're sorry about your popcorn! We'll work on the issues presented and will strive to improve. Thank you for your feedback.
4 out of 5
by A verified traveler

Posted Jan 11, 2018
Displeased because we left our room about 9:00 a.m. and returned at 3:00 p.m. our room wasn't cleaned!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Tried this one

Posted Jan 5, 2018
It was a real pleasant stay. The location was very convenient. . Everything was clean and the staff was efficient and friendly.we will see you next year.
Comment from Hotel Management
Jan 6, 2018 by Alex, Hotel Management
We can't wait to see you again! Thank you for your kind words. It was truly our pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Posted Jan 5, 2018
It is really nice for the price its a little stained here and there but nothing terrible.
Comment from Hotel Management
Jan 9, 2018 by Alex, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate the feedback and hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

one or two glitches

Posted Dec 28, 2017
Pros: staff
Cons: Emphasize "No Smoking" or "Door slamming" in middle of night.
Location: Good location
Not all guests obeyed the Non Smoking policy, and stunk up my room a couple of days. For three days next door guests slammed their doors at 3 o'clock in the night waking me up for hours, ruining a good night's sleep! It might be impossible to screen guests, but it sure would be nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Older, but clean and with a pleasant staff.

Posted Dec 28, 2017
Pros: Staff
Cons: Breakfast serving area too small. But again it was clean.
It was a Christmas Holiday stay, you tell the place was busier than usual. But the staff handled it well. It was older, but clean and a good value.
Comment from Hotel Management
Dec 30, 2017 by Alex, Hotel Management
Thank you for taking the time to review your stay with us. We're so happy you could spend the holidays with us! It was our absolute pleasure. Please stop by again if you are ever in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Nice hotel, friendly staff

Posted Dec 13, 2017
Room was comfortable, but the noise factor was bad. Woke up several times to slamming doors, and housekeeping was very loud outside my door even though the do no disturb sign was hanging
Comment from Hotel Management
Dec 13, 2017 by Alex, Hotel Management
Thank you for taking time to review your stay with us. I apologize that excessive noise was a problem. We will work to fix this issue to ensure the best experience for all of our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Excellent customer service!

Posted Dec 8, 2017
Me and my husband had booked our rooms early on and were running very late. I was afraid we would have to purchase another day as it looked like we were not going to arrive into San Antonio until after 2am. I called the hotel and had no problems. They check us in at midnight and when we finally arrived at 3am we had not problems and they were gracious enough to even give us a later checkout of noon. The room was nice and clean. The room was non smoking as well as the area which in our travels is hard to find. It was a nice treat not to be holding my breath walking to our room. The bed was large , clean and super comfortable. We got a wonderful nights rest. No interruptions just peaceful sleep. The staff was so helpful and polite. The manager even asked us how our stay was while he worked hard on keeping this hotel nice and clean weith fresh paint across the hall. We did not even hear them working on the room across the hall. Thank you for our wonderful stay. Hopefully we can find another great night sleep in El Paso!
Comment from Hotel Management
Dec 10, 2017 by Alex, Hotel Management
We are so happy that we were able to help make your stay pleasant. If you are ever back in San Antonio please stop by and we'd love to have you stay with us again!