Ratings based on 369 Verified Reviews

3.4 out of 5
56% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Norwalk, CT

Unsanitary Room

Posted Nov 26, 2017
Bottles left under the bed. Comforter was stained with cigarette ash. I complained to the front desk who were unapologetic but it does not excuse renting the room without cleaning it.
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced and the inconvenience it caused. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 23, 2017
Booked a non-smoking room on Expedia and when we got there we were told there were no non-smoking rooms.
Comment from Hotel Management
Nov 27, 2017 by Hotel Management  , Hotel Management
We appreciate you taking the time to provide feedback. We're sorry for the reservation issue you experienced at the time of check-in and regret the inconvenience it caused. We appreciate your feedback and assure you that necessary adjustments are being made so we don't repeat these mistakes in future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 
2 out of 5
by A verified traveler from Wash DC

Deferred maintenance

Posted Nov 21, 2017
While I have had pleasant experiences at Extended Stay America's before, this location was very disappointing. From the lobby to my room, the facility is dirty and poorly maintained.
Comment from Hotel Management
Nov 23, 2017 by Hotel Management , Hotel Management
Charles, we sincerely apologize for the maintenance issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Greater Boston, MA

Great stop before hectic NYC.

Posted Sep 21, 2017
Pleasant room, service and comfort. Will return on another trip to the city.
Comment from Hotel Management
Sep 21, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to read you loved the service provided by our courteous associates and were impressed with the comfort of your well-appointed room. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
by A verified traveler from Rochester, NY

Kind of run down

Posted Sep 18, 2017
Pros: Beds were comfortable, full sized fridge was handy.
Cons: Cleanliness and upkeep.
Location: I was there for a kayak race, so that's the only thing I did nearby.
The hotel looks nice from the outside, but it's a bit run down and grubby. The carpets could use a cleaning and the walls could use painting. The room was spacious and fairly well equipped, but when I went to use a shower I found a used washcloth and hair in the tub. The door handle on the room dropped and you had to remember to lift it up to make sure the door locked when you left. Half the power outlets didn't seem to work. The a/c had to be turned down to 60 before it cooled the room to a comfortable level.
Comment from Hotel Management
Sep 20, 2017 by General Manager , Hotel Management
Paul, thank you for reviewing your experience at Extended Stay America. We are glad to know our location worked well for your needs and that you had an overall pleasant stay. Also, your comments show we have room for improvements and we will certainly introspect and implement necessary measures in an effort to improve ourselves. We hope to see you again so we can deliver you an exceptional experience. Sincerely, General Manager
2 out of 5
by A verified traveler from michigan

Didn't realize it was such a low quality hotel

Posted Sep 13, 2017 on Orbitz
Maybe I didn't research it enough but there weren't even cups in the room for water. You had to request to get anything in the room. Except there was only one staff person in the evening so the phone just rang at the front desk. I finally walked downstairs to get some cups and a coffee maker. The front desk person was very nice and polite. The bed wasn't that comfortable. The cable only had a few channels. The TV was hard to hear because of how loud the AC was. It just wasn't worth the price paid.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Tim, please accept our apologies for not living up to your expectations and for the maintenance issue you experienced with the HVAC unit. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Sep 13, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017 by Manager, Hotel Management
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
4 out of 5
by robert G.

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017 by Manager, Hotel Management
Robert, we are delighted you had a pleasant experience at Extended Stay America. We appreciate your nice rating. Please come and see us again soon! Sincerely, General Manager
3 out of 5
by Jason

Posted Sep 6, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017 by Manager, Hotel Management
Jason, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
4 out of 5
by victor

Posted Sep 1, 2017 on Hotels
Comment from Hotel Management
Sep 3, 2017 by Manager, Hotel Management
Victor, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager