Reserved 2 queen bed rooms for 1 night for myself my wife and brother and his girlfriend. Check in was said to be at 4 pm. We showed up at a little after 5 to a lobby filled with people who did not seem happy. When we went to check in there were 2 young boys using a pencil and paper to check guests in as they came. We were at that moment advised that our rooms wouldn’t be ready for another 2-2.5 hours there were 27 guests ahead of us waiting!! They claimed that they didn’t have clean rooms ready and they were behind schedule. I should have listened to my gut and left instantly to another hotel but decided to see how long it really would be maybe it would move quickly. I was wrong after 1.5 hours and multiple conversations w the check in guy he was finally able to give us one of the two room key, we proceeded up to the room already frustrated, angry, hungry and in a terrible mood. We swiped the card key which turned green and opened the door to find the room filled with another persons luggage!!! They gave us a room with people already in it! This was the final straw I went downstairs and asked for the manager who quickly showed her face from a back room after hearing my voice. She didn’t understand how this happened and gave every excuse in the book! I told her she needs to get her shift together and to be out here helping the front desk boys not in the back BSing w cleaning crew who should have been cleaning rooms! This was the absolute worst experience I have ever had!!!!