Terrace/patio

Reviews of Holiday Inn Norwich, an IHG Hotel

3 out of 5
Holiday Inn Norwich, an IHG Hotel
10 Laura Blvd, Norwich, CT

Reviews

7.6

Good

Rating 10 - Excellent. 406 out of 1008 reviews" "
Rating 8 - Good. 264 out of 1008 reviews" "
Rating 6 - Okay. 153 out of 1008 reviews" "
Rating 4 - Poor. 96 out of 1008 reviews" "
Rating 2 - Terrible. 89 out of 1008 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Donn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jenn

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was absolutely amazing which is hard to find these days, so thank you for that. My only suggestion would be to have a handicap accessible shuttle, or at least a step-stool to get in for those of us who do not move as easily.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

8/10 Good

Shaunte

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Sandra

Stayed 1 night in Mar 2024

8/10 Good

Ezalino

Disliked: Amenities, property conditions & facilities
Rooms are outdated. Dark, poor lighting, old bathroom amenities.
Stayed 1 night in Mar 2024

8/10 Good

Brigette

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Pretty clean the bed spread had a few stains on it though and the beds were not comfortable but overall it wasn’t bad
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, love the shuttles those guys were amazing!! Front desk very helpful!!
Stayed 1 night in Feb 2024

6/10 Okay

William

Liked: Staff & service
Property seems older and outdated but was clean
Stayed 1 night in Feb 2024

4/10 Poor

Erin

Traveled with family
Disliked: Staff & service, amenities
Worn , cheep linens, long wait time to check in and no towels in room… had to ask desk.. room heat fan difficult to control. No one sat us for breakfast.. had to ask front desk to get someone then left due to no service nor even menus given after sat ourselves to table and waiting for a while. Ended up cancelling 2nd day due to unsatisfactory service& conditions..Front desk clerk Claire said to give Expedia her name for refund processing

10/10 Excellent

Joel

I loved the porch area.
Stayed 1 night in Jan 2024

8/10 Good

Lynn

Stayed 1 night in Feb 2024

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was unhangable. Made it difficult to shower.
Stayed 2 nights in Feb 2024

8/10 Good

Jorge

Stayed 1 night in Feb 2024

10/10 Excellent

Bettyann, Enfield

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to Casino a plus.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly, not enough parking spaces. We left to go to concert after checking in and when we got back we had to park across the street in a park and ride.
Stayed 1 night in Feb 2024

10/10 Excellent

bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff if she didn’t know the answer she would get it for you
Stayed 4 nights in Feb 2024

2/10 Terrible

Tyler

No hot water
Stayed 1 night in Feb 2024

2/10 Terrible

Jared

Stayed 1 night in Feb 2024

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cc
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DIANE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Mohegan Sun, good location
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Room was clean and updated.
Stayed 1 night in Jan 2024

10/10 Excellent

Donald A, Smiths

Stayed 2 nights in Jan 2024

6/10 Okay

Stephano

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Beds are rock solid
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy and the staff was extremely friendly. Also we came across Edith from the housekeeping team several times and she was awesome. I would definitely stay there again!
Stayed 1 night in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
There were things in our room left behind by previous guests. The heater was very loud and the switch was broken so we couldn’t turn it off. We tried to call to the front desk but the phone was broken. When we got up on Sunday there was no hot water and had to take cold showers. I mentioned all this to the front desk. They took my number and said the manager would call us. After leaving several voicemails for the manager over the past week I still have not received a call from him. I would like the $186.67 charge taken off my credit card. Thank you.
Stayed 1 night in Jan 2024

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

VINCENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom was to small and the fitness center had nothing to do. Just two bikes that is nothing. plus restuarants dont stay open late
Stayed 2 nights in Dec 2023

10/10 Excellent

Marie

Stayed 1 night in Dec 2023

8/10 Good

Tracey, Windsor

Liked: Cleanliness, staff & service, amenities
The shuttle to Mohegan & Dove bath products were excellent amenities. The room was dated, broken & stained ceiling tiles, bathtub has been patched.
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Traveled with family
Non hotel guest in lobby. Had a short dress with towel or something on. Guest service knew about the two of them and said they have 30 minutes to figure out what they were doing. In that time period the female went upstairs a knock on someone room. They also asked us for $20 dollars. I complained but wasn’t very responsive.
Stayed 3 nights in Dec 2023

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, easy to sleep, and price point.
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
didnt like that the bar closed at 10 pm on a saturday night. besides that it was a good stay
Stayed 1 night in Dec 2023

4/10 Poor

Wendy

Stayed 1 night in Dec 2023

4/10 Poor

Nichole

Traveled with group
I thin
We reserved 2 rooms but they only had 1
Stayed 1 night in Dec 2023

10/10 Excellent

Shailesh

Nice place
Stayed 1 night in Dec 2023

4/10 Poor

Roberta

Disliked: Cleanliness, property conditions & facilities
Desperately needs a facelift!
This hotel needs a drastic facelift (or tear down). It was dingy and seemed dirty, even if it had just been cleaned. The furniture was dated. The rug seemed gross - I didn't want to step on it barefoot. We could see the box springs and they looked old and gross. There is some good news - the bed was fairly comfortable and the room was very large. The lobby smells like chlorine from the pool and the bar and lobby looked depressing. For the price we paid, we were very disappointed. There are many other hotels in the area - avoid this one if possible.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023

10/10 Excellent

Yamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Gerald

Traveled with family
Disliked: Amenities, property conditions & facilities
Checked in and they gave us a room that wasn't cleaned, trash everywhere. After getting another room we went to the pool and it was disgusting, we got in it and there where things floating all over. Will not return.

8/10 Good

Jeremy

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
Reserved 2 queen bed rooms for 1 night for myself my wife and brother and his girlfriend. Check in was said to be at 4 pm. We showed up at a little after 5 to a lobby filled with people who did not seem happy. When we went to check in there were 2 young boys using a pencil and paper to check guests in as they came. We were at that moment advised that our rooms wouldn’t be ready for another 2-2.5 hours there were 27 guests ahead of us waiting!! They claimed that they didn’t have clean rooms ready and they were behind schedule. I should have listened to my gut and left instantly to another hotel but decided to see how long it really would be maybe it would move quickly. I was wrong after 1.5 hours and multiple conversations w the check in guy he was finally able to give us one of the two room key, we proceeded up to the room already frustrated, angry, hungry and in a terrible mood. We swiped the card key which turned green and opened the door to find the room filled with another persons luggage!!! They gave us a room with people already in it! This was the final straw I went downstairs and asked for the manager who quickly showed her face from a back room after hearing my voice. She didn’t understand how this happened and gave every excuse in the book! I told her she needs to get her shift together and to be out here helping the front desk boys not in the back BSing w cleaning crew who should have been cleaning rooms! This was the absolute worst experience I have ever had!!!!
Stayed 1 night in Nov 2023

4/10 Poor

Ken

Overbooked the hotel and never bothered to contact me in advance. Wouldn't honor my booking and couldn't care less. Extra star for the front desk clerk who mercifully found me a nearby hotel after listening to me on the phone with Expedia for an hour.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Cathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad to say this property needs a serious overhaul. The staff at the desk were nice and tried to make up for the inadequate issues. This particular location is not what I am used to experiencing with a Holiday Inn property.
Stayed 1 night in Nov 2023

2/10 Terrible

michael

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting 2 1/2 hours to check in our room after check in time. Front desk staff was very rude!
Stayed 1 night in Nov 2023

6/10 Okay

Reid

Liked: Cleanliness
Stayed 1 night in Nov 2023