Ratings based on 580 Verified Reviews

3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Mohegan

Posted Dec 11, 2017
Nice hotel. Close proximity to Mohegan Sun. Was disappointed with the amount of noise later at night. There were many younger guests who were obviously partying at Mohegan. Not sure if it’s always like this or not. Otherwise a good property.
Comment from Hotel Management
Dec 13, 2017 by Hotel Staff, Hotel Management
Sincerest apologies that you qere disturb by other guests who were returning from Mohegan. Please at anything your being bother by guests making noise, contact the front desk. We would be glad to assist and remind guests we have a 10 PM Noise Policy. Beyond this it great to see you enjoy every other part of your stay. Hope you come stay with us again. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Wonderful staff. Jessee the front desk staff went over and beyond.
Comment from Hotel Management
Dec 9, 2017 by Onil V., Hotel Management
He one of a kind! He been such an asset to us with his bright personality and his great approach to customer service. I'll past on the mention to him. Thank you for your review and hope you come stay with us again.
4 out of 5
Recommended
for Other
by A verified traveler from Boston, MA

Nice place near casino

Posted Nov 27, 2017
Pros: Looks modern.
Cons: Not certain.
Location: Mohegan Sun casino is nearby.
It was good. Felt comfortable and relaxed. Warm too.
Comment from Hotel Management
Nov 27, 2017 by Hotel Staff, Hotel Management
Thank you for your time with us. We enjoy knowing our guest had a relaxing time with us. Hope you enjoy every moment. We appreciate the feedback and hope you come stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Convenient shuttle ride to Mohegan Sun. Driver was very friendly and talkative. He seem interested in our concert we were going to attend.
Comment from Hotel Management
Nov 16, 2017 by Onil V., Hotel Management
Our team is actually very caring about everything that involve our guests. We love to hear about every moment of you stay... good or bad. I sure many staff members wanted to go to the concert themselves, I know I did. Thank you for your review and hope you come stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Not terrible

Posted Nov 6, 2017
Room was what we needed for 1 night. Wifi wasn't a great signal, decore was a little outdated, bathroom was really small. But the shuttle to casino was convenient, both restaurants in the hotel were good, staff was really nice
Comment from Hotel Management
Nov 9, 2017 by Onil V., Hotel Management
Thank you for your feedback. Apologize that the wifi wasn't that great. We did just make an upgrade to the system and tending the to kinks for it to run perfect for everyone. Glad you enjoy our restaurants and our shuttle service. Shuttle is the favorite amenity that our guest love. Thank you again for your review and hope you stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room, no breakfast

Posted Oct 16, 2017
We ordered breakfast to be delivered at 930am. Breakfast never showed up! Otherwise, great hotel, would stay again!
Comment from Hotel Management
Oct 20, 2017 by Onil V., Hotel Management
Sincerest apologizes that such a incident occur. We will look into what lead up to this. It's is wonderful to hear that you would honor us with another reservation. Please reach out to me prior to your next arrival so I may assist with breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westchester, NY

Best hotel near Mohegan Sun Casino

Posted Oct 11, 2017
Pros: Pool and location. Large room and comfy bed. Early check in. Shuttle to casino.
Cons: Could use more shelf space in bathroom.
Location: Casino. Wineries. Shopping.
Easy drive to casino _ or you can take the shuttle. Luckily we got Early check in, no fee. Spacious room with comfy bed. Hubby thought it was a bit soft, but I loved it. Fantastic large indoor pool with lots of light and lounges. Had to get towels from front desk. Also, found a leftover pillowcase when we checked in, but it was clean. Lost tv signal a few times, but it returned fairly quickly. WiFi was fine. Super friendly and helpful staff. A bit pricey, but we booked at the last minute. We would stay here again.
Comment from Hotel Management
Oct 19, 2017 by Hotel Staff, Hotel Management
It's a pleasure to read your review of your stay. Seeing you enjoy everything is what we're here for. Apologizes for the TV signal. We are working hard to correct this issue. We're are glad to have been chosen for you stay and help create an amazing experience. We hope we will meet again for your next stay. Thank you
5 out of 5
by Toni

Posted Sep 15, 2017 on Hotels
It was very convenient to Mohegan Sun with shuttle service.
Comment from Hotel Management
Sep 23, 2017 by Onil, Hotel Management
Thank you for staying with us at Holiday Inn Norwich and your feedback is most helpful. We are glad that we were able to get a 5 stars and it is great to know that you like our shuttle service. We look forward to any future stays.
4 out of 5
by Markley

Posted Sep 14, 2017 on Hotels
Stayed 2 nights, working arrived late. Comfortable beds, clean. The hotel is dated. One room was better on a highrt floor.
Comment from Hotel Management
Sep 23, 2017 by Onil, Hotel Management
Thank you for staying 2 nights with us at the Holiday Inn and your feedback is most helpful. We are glad that we were able to get a 4 out of 5 stars and are planning to update the room in 2 years and until then will look into doing deep cleaning of the rooms. We look forward to any future stays.
4 out of 5
by Sheryl

Posted Sep 12, 2017 on Hotels
The young lady that check us in was not so nice. When I ask for sheets and blanket for the couch bed she made me feel like I was going to take them when I left... She keep telling me to look in the dresser drawers. That's where we put them, but none was in the drawers. And I told her that a few times. And it was nice a young man give us some.....Thank You to him.....
Comment from Hotel Management
Sep 23, 2017 by Onil, Hotel Management
I'm truly sorry to read that such a inconvenience occur. As this would not be to our normal standards. It is pleasing to read that another staff member was able to assist. We do hope you would provide us another opportunity to better exceed your expectations.