Ratings based on 40 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 4, 2017 on Hotels
This is a wonderful hotel for families. The pool is lovely, and the staff were very welcoming and informative. Unfortunately for the hotel being a 4 star hotel we did not understand why towels couldn't be changed and if you requested for extra towels or new towels we would be charged a fee. We had to air dry our towel on a clothing line. There were a few things that I can not classify this as a true 4star hotel but staff made up for it.
Comment from Hotel Management
Sep 3, 2017
Dear guest, we are happy you enjoyed, the staff, the pool and the villa. We try to do our best to preserved the planet so we ask a little fee (2€) to change the pool towels (that we used to give for free) in order to avoid guests from leaving towels all over the property to just pick a new one every day. All the other towels (in the bathroom) can be change even everyday with no additional fee. There is in every bathroom a card that explain our philosophy about environmental awareness.and what to do when you want to change towels. The staff was at your disposal to explain our polices. Hope to see you again.
2 out of 5
by A verified traveler

Not a 4 star hotel

Posted Jun 25, 2016 on Hotels
Very outdated bathroom, uncomfortable bed and pillows, not a 4 star hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from NY

Amazing peppery with a wonderful swimming pool.

Posted Jun 8, 2016
It's a lovely hotel very close to noto. You will definitely need a car. Views are amazing and the swimming pool is to die for. Cons are rooms need major update. Mattress is terrible. Breskfast is so bad. We went to eat at 9 am and most of the dishes were empty. Artificial fruit juices. Horrible jam. It's not cheap so they can at least make a decent breakfast. They served Lipton tea ewwwwww.
4 out of 5
Recommended
for Everyone
by A verified traveler

A little too modern but great quiet location

Posted Oct 1, 2013
Pros: Location
Cons: a little more public space for relaxing-
Location: Just keep walking uphill and you will find everything. Ragusa Ibla is nice for a one day visit would not stay longer as it's like a stage set-
This was the only hotel we stayed in that seemed a little too cold/industrial definitely not a converted palazzo. Did have a great view and okay breakfast and parking was easy once we figured out how to find the hotel. Staff was helpful and location was great. Just walk up and you will find everything!
3 out of 5
Recommended
for Everyone
by Jan from Melbourne, Australia

Old Villa

Posted Jul 17, 2012
I understand this an old villa but I don't agree with the four star rating. The dinner was only average as was the buffet breakfast. The pictures look better on the website than in real life.
5 out of 5
Recommended
for Couples
by A verified traveler from Australia

Australia

Posted Oct 12, 2011
This is a fabulous place do yourself a favor and explore the coastal area as well as Noto.
3 out of 5
by A verified traveler from London

Disappointing

Posted Mar 24, 2011 on Hotels
This hotel must be run by accountants! The staff were friendly but their rules were difficult to deal with: Restaurant closed in March (not expected). The shower flooded the bathroom. The breakfast food was recycled each day - we had the same cake for 3 days. The buildings and decoration are outstanding; it is a gem but the fittings (like the shower) are shoddy. The TVs are 1980s vintage and no English stations; the WiFi is not available in the bedrooms and is charged for by the quarter hour....and the location map on Hotels.com is inaccurate and takes you to some really seedy locations before you find it. Great place, lost opportunity.
4 out of 5
by A verified traveler from London

Nice secluded hotel

Posted Oct 27, 2007
We stayed in this hotel for two nights in late October and really enjoyed the experience. It is about 5 minutes drive from central Noto and really only accessible by car so a bit more like staying in the country. It is very quiet and everything is in good condition including the lovely swimming pool. The breakfast is a good spread as well, ranging from cereals to ham and cheese. Apparently they have a lot of weddings in the hotel and I can understand why, it is in a very impresssive setting. I would have liked some English language channels on the tv though but that's being a bit picky.
2 out of 5
by A verified traveler from italia

Deludente dietro l'apparenza

Posted Oct 30, 2017
Pros: Location
Cons: Mantenimento e attenzione al cliente
Un 4 stelle con molti punti da migliorare. Nulla da dire sulla location, bella e immersa del verde. Peccato che strida con una gestione non all’altezza di un hotel che si fregia delle 4 stelle: Una camera aveva la muffa su un muro e un forte odore di umidità. Bagno misero con cabina doccia in plastica. Tazza del wc gialla di calcare e tavoletta usurata. Colazione nella media di un 3 stelle e con bicchieri consumati dal calcare e polveri sui mobili. Personale non cortese e poco orientato al customer service.
Comment from Hotel Management
Nov 2, 2017 by Corrada G., Hotel Management
Ci aspettavamo i suoi commenti come ci ha esplicitamente detto in loco prima di pagare. Nonostante il forte odore di umidità durante il suo breve soggiorno non ha chiesto un cambio di stanza ne fatto presente il suo malcontento. Se l'avessimo saputo le avremmo cambiato la stanza immediatamente. Purtroppo a fine ottobre le strutture antiche del settecento in campagna con muri molto spessi in pietra non sono immuni dall'umidità. Facciamo un grosso lavoro di manutenzione ordinaria durante tutta la stagione e straordinaria quando chiudiamo da fine ottobre ad aprile. Durante la stagione il suo è stato l'unico caso e avremmo potuto ovviare immediatamente. Se invece con personale scortese e scarso orientamento al customer service intende non averle fatto sconti sotto minaccia di commenti negativi online allora le confermo anche qui lo scarso orientamento.
4 out of 5
by Michel

Posted Oct 28, 2017 on Hotels
Comment from Hotel Management
Dec 21, 2017
Thank you! Hope to see you again