Ratings based on 3,373 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent position

Posted Oct 20, 2017
Pros: location
Cons: cleaning
Location: hide park, Kensington park
Very good experience in a comfortable setting. Nice location, next to High Park and Kengsinton park. Next to a couple of ways full of restaurants as well. Cleaning ok, but not everything was cleaned on a daily basis.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location nice staff tight quarters ok beds

Posted Oct 4, 2017
Nice location, nice staff, tight quarters, ok beds
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Fantastic location

Posted Sep 29, 2017
Clean linen and comfortable accommodation. Staff are amazing. Close to lots of restaurants and shopping
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal, canada

Well located

Posted Sep 25, 2017
Very nice stay. Room as showned on picture. Good area for restaurants. Very please with our selection.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great location

Posted Sep 22, 2017
Awesome location close to the tube. Beds were really comfortable. Staff were great and helpful In reception. Quite a few vending machines around the building which was good if you didn't want to duck down to the shop.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Convenient location

Posted Sep 21, 2017
Pros: Location. Was near to restaurants and 2 train stations.
Hotel personnel tried their best to be accommodating.
1 out of 5
by A verified traveler from Miami

not worth the money

Posted Sep 17, 2017
Expedia should take it off its listing. Its not worth 25% of listed price, terrible place.2
5 out of 5
Recommended
for Families
by A verified traveler from Washington D.C.

quiet hotel at a great location

Posted Sep 14, 2017
Pros: location, room, great for families
Cons: hallway too narrow
Location: Hyde Park, shopping area
Really friendly staff, we got an upgrade and the room is fantastic. Bathroom and hallway are a little small and narrow, but overall a really good experience.
1 out of 5
by A verified traveler

NOT A FOUR STAR.. DEAD BUGS ON BOTH BEDS

Posted Sep 9, 2017
Dead bugs, horrible smell, dirty hallways, threadbare carpets, chipped furniture, counter tops missing huge chunk of the veneer, what appears to be black mold in lounge area by vending machines. Totally disgusting!
3 out of 5
by A verified traveler from Bath

Grand plaza serviced apartments review Aug 17

Posted Sep 1, 2017
Pros: close to tube stations and local shops restaurants good
Cons: Install air-conditioning
Location: close to tube stations and local shops restaurants good
Room more than apartment - room temperature was very hot and as with most places in London road traffic and street noise prohibits leaving the window open during the night