Ratings based on 3,376 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Mixed bag

Posted Oct 26, 2017
Pros: Location, location, location and facilities.
Cons: Laundry of towels and sheets and general room cleanliness.
Location: Next to Queensway with plenty of shops and restaurants, next to Hyde Park, Portobello, Notting Hill yet quiet.
I've stayed at this hotel many times over the last ten years and it's always interesting to see how it's changed each time I return. The reception staff were outstanding, really helpful and couldn't have asked for a better experience. The room I've actually stayed in before as well. The beds are comfortable, the kitchen facilities are adequate, just what you need for cooking a quick simple meal. However, the housekeeping this time was a real let down. In a 10 day stay the cleaning was inadequate. Now I'm going to stand up fro the ladies and gents who actually cleaned the rooms here. They were obviously really hard pushed. I find it difficult to see people unhappy. When I see several members of the cleaning staff crying openly in public, there's something wrong. The cleaners and chambermaids in any hotel have a hard job and I fully take my hat off to them, but they have no control over how clean the sheets or towels which come from a laundry are. Several times I had to put 'clean' towels straight into the washing pile as they smelt like they'd been dried poorly, the sheets were in bad condition and had stains. They were badly washed. I love this hotel, I would stay here again and again but this time the laundry smelt bad.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent position

Posted Oct 20, 2017
Pros: location
Cons: cleaning
Location: hide park, Kensington park
Very good experience in a comfortable setting. Nice location, next to High Park and Kengsinton park. Next to a couple of ways full of restaurants as well. Cleaning ok, but not everything was cleaned on a daily basis.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location nice staff tight quarters ok beds

Posted Oct 4, 2017
Nice location, nice staff, tight quarters, ok beds
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Fantastic location

Posted Sep 29, 2017
Clean linen and comfortable accommodation. Staff are amazing. Close to lots of restaurants and shopping
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal, canada

Well located

Posted Sep 25, 2017
Very nice stay. Room as showned on picture. Good area for restaurants. Very please with our selection.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great location

Posted Sep 22, 2017
Awesome location close to the tube. Beds were really comfortable. Staff were great and helpful In reception. Quite a few vending machines around the building which was good if you didn't want to duck down to the shop.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Convenient location

Posted Sep 21, 2017
Pros: Location. Was near to restaurants and 2 train stations.
Hotel personnel tried their best to be accommodating.
1 out of 5
by A verified traveler from Miami

not worth the money

Posted Sep 17, 2017
Expedia should take it off its listing. Its not worth 25% of listed price, terrible place.2
5 out of 5
Recommended
for Families
by A verified traveler from Washington D.C.

quiet hotel at a great location

Posted Sep 14, 2017
Pros: location, room, great for families
Cons: hallway too narrow
Location: Hyde Park, shopping area
Really friendly staff, we got an upgrade and the room is fantastic. Bathroom and hallway are a little small and narrow, but overall a really good experience.
1 out of 5
by A verified traveler

NOT A FOUR STAR.. DEAD BUGS ON BOTH BEDS

Posted Sep 9, 2017
Dead bugs, horrible smell, dirty hallways, threadbare carpets, chipped furniture, counter tops missing huge chunk of the veneer, what appears to be black mold in lounge area by vending machines. Totally disgusting!