We have just returned from having an over stay at your hotel & need to express how dissatisfied we were with the experience.
First of all, at check in, we were informed there was no Resturant facilities, something which is clearly stated on your website and the hotel.com site, where we booked. Also the car parking facilities provided by QPark, state on your site it’s £11.50 for 24hours, but we got charged £12.50.
Secondly, the best western is Nottingham is classed at a 4 star hotel! You are not a star 4 hotel, 3 star at most. No evening Resturant facilities, and a less than acceptable note on your information card, in the room, for ordering through deliveroo for food. Something we would have expected from a youth hotel, 2 star venue, not a 4star best western plus!
The room was nice, clean and specious, not completely without fault. The lamentation at the bottom of the bathroom door was peeling off. The air conditioning was very noisy, so much so, we couldn’t have it on overnight. This made the room extremely cold, there wasn’t any extra blankets in the room either, so consequently I found it very difficult to sleep.
Another unwelcome noise, came from outside. you expect noise from a city centre hotel, but this was off the scale! we were on the 4th floor and still could here every word people were shouting. it was like we had the windows open!