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Reviews of Best Western Plus Nottingham City Centre

4 out of 5
Best Western Plus Nottingham City Centre
17-31 Wollaton Street, Nottingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 342 out of 945 reviews" "
Rating 8 - Good. 433 out of 945 reviews" "
Rating 6 - Okay. 112 out of 945 reviews" "
Rating 4 - Poor. 37 out of 945 reviews" "
Rating 2 - Terrible. 21 out of 945 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lyn

Stayed 2 nights in Nov 2023

4/10 Poor

Derek

Liked: Staff & service
Hotel or Homeless Hostel
Disappointing to see that the Hotel is being used as a Social Housing stop gap with numerous youngsters wandering about in PJ's in the lobby throughout the day!
Stayed 3 nights in Oct 2023

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant Stay
2 night stay to go to the theatre. Central hotel. This hotel was perfect. Large clean room with views over the city. Good breakfast with helpful and very friendly staff. Thank you x
Stayed 2 nights in Oct 2023

8/10 Good

Carolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ballet Night at the Theatre
Friendly, helpful staff. Nice breakfast. Lovely breakfast room. Handy car for park which I pre- booked.
Stayed 1 night in Oct 2023

8/10 Good

Kevin, Camlachie

Traveled with partner
Liked: Staff & service
Lots of dining options
Stayed 1 night in Oct 2023

6/10 Okay

Raechel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Location of the hotel is great, however, no dining options other than breakfast available and room very tired looking and very basic .. ok for a night, but wouldn’t want to stay any longer.. all round very average , tired looking hotel, but pleasant.
Stayed 1 night in Sep 2023

8/10 Good

neil

Stayed 1 night in Sep 2023

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night Stay in September 2023
Dad and I booked two rooms for two nights as we were attending a show at the Theatre Royal. Overall the rooms were clean and spacious. The hotel is a stones throw away from the theatre. The showers were easy to use (buttons) and the complimentary bottled water, biscuits, tea and coffee was a bice touch. The beds were very comfortable. There was plenty of choice at breakfast. The staff were very friendly and polite.
Stayed 2 nights in Sep 2023

8/10 Good

neil

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lesley Ann

Traveled with partner
Liked: Cleanliness, amenities
The hotel was much better than i expected. It didn’t look great from outside but inside was fine. The room was nice, bar area good & also a nice breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 2 nights in Aug 2023

8/10 Good

neil

Stayed 1 night in Aug 2023

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to quaint Nottingham downtown
It was ok. Great location, close to fantastic sights. Nothing fancy but worked great for us. No parking in site but the lot was only 1 block away.
Stayed 1 night in Aug 2023

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location .
I picked this hotel for it's great location as it's ideally situated for city centre, Theatre Royal and for attending graduation at Trent University (all just a stones through away). (In my opinion) the hotel could do with some updating and I would probably rate it as 3* rather than 4*, but it was spotlessly clean (which for me is the most important thing) with very friendly staff. Nice breakfast too which was kept well stocked up. We were able to book a triple room which was a bonus as not all hotels offer a third bed (unless it's a sofa bed). The room was a decent size with a very good supply of tea, coffee etc. The air con wasn't very effective. There is a very small car park but spaces are limited so it's worth booking in advance. All in all a pleasant stay in a great location.
Stayed 2 nights in Jul 2023

6/10 Okay

Haresh

Disliked: Room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Liked: Staff & service
Great location but disappointing overall
Good location and staff were lovely! However, the ‘car park’ needs a more accurate description as those few spaces were terribly awkward to park in and it was hot, noisy and smelly down there. The whole site should be non smoking as the smoke came up through our window from the smokers stood in the car park. The mattress and pillows were not comfortable or plump and the toilet seat was stained yellow and clearly needed replacing. I appreciate you’re paying for the location but I’d find a better hotel next time.
Stayed 2 nights in Jul 2023

6/10 Okay

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Jane

Stayed 1 night in Jul 2023

10/10 Excellent

PE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Was lovely hotel, great staff, tired in places, needed checking. No shower so hadn’t been checked, shower controls needed fixing, and what looked like a moth eaten part o the carpet. But still a fantastic place to stay, centre of Nottingham but still lovely and quiet, bed nice size and sooooo comfortable. The breakfast, good food, enough of it for a very good price
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Hotel, noisy location
Plus point, its very close to the theatre, restaurants & close to central shopping area Negatives, very noisy through the night as close to bars. Rooms are very basic incl bathrooms, unless you book superior rooms. Bed was saggy, not comfy. I have difficulty walking up stairs & so had to use the car park entrance into the hotel - seems to be used as a outside loo by passers by
Stayed 1 night in Jul 2023

2/10 Terrible

Laura, Telford

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in Jun 2023

8/10 Good

Cameron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff were very good & very friendly
Stayed 1 night in May 2023

10/10 Excellent

Kimberley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and fresh. Staff very polite.
Stayed 1 night in May 2023

10/10 Excellent

Bridget

Stayed 1 night in May 2023

10/10 Excellent

Philip

Stayed 1 night in Apr 2023

2/10 Terrible

Louis

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Craig

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Stayed 1 night in Apr 2023

8/10 Good

neil

Liked: Staff & service, property conditions & facilities, room comfort
Carpet in bedrooms need a good clean.
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Room was tired looking, toilet seat was very yellowed (although clean) we stayed on a different side of hotel than previous trips and it was very noisy from street noise, we thought windows were open!!
Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, great hotel & staff.
Stayed 1 night in Jan 2023

6/10 Okay

Veysel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Large room but bed air conditioning
Pros The room was big and fresh. Breakfast was ok but could be better. Bed was comfortable Cons Air conditioner was making an intimidating noise. I had to turn it off in the night so It was cold. There was no plug next to bed headboard. hair dryer was dirty because of remaining hairs and sticky surface.
Stayed 3 nights in Jan 2023

8/10 Good

kiran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as best western hotels are concerned this was one of the better ones. The rooms were spacious and clean. The bed was big and comfortable. The bathroom was very nice, the staff were excellent.

10/10 Excellent

Lynne

Stayed 1 night in Dec 2022

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Don't bother booking!
We have just returned from having an over stay at your hotel & need to express how dissatisfied we were with the experience. First of all, at check in, we were informed there was no Resturant facilities, something which is clearly stated on your website and the hotel.com site, where we booked. Also the car parking facilities provided by QPark, state on your site it’s £11.50 for 24hours, but we got charged £12.50. Secondly, the best western is Nottingham is classed at a 4 star hotel! You are not a star 4 hotel, 3 star at most. No evening Resturant facilities, and a less than acceptable note on your information card, in the room, for ordering through deliveroo for food. Something we would have expected from a youth hotel, 2 star venue, not a 4star best western plus! The room was nice, clean and specious, not completely without fault. The lamentation at the bottom of the bathroom door was peeling off. The air conditioning was very noisy, so much so, we couldn’t have it on overnight. This made the room extremely cold, there wasn’t any extra blankets in the room either, so consequently I found it very difficult to sleep. Another unwelcome noise, came from outside. you expect noise from a city centre hotel, but this was off the scale! we were on the 4th floor and still could here every word people were shouting. it was like we had the windows open!
Stayed 1 night in Dec 2022

10/10 Excellent

Rich

Stayed 1 night in Dec 2022

6/10 Okay

P

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive
Stayed 1 night in Nov 2022

4/10 Poor

Sandra

Stayed 2 nights in Nov 2022

10/10 Excellent

Chi On

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2022

10/10 Excellent

Deborah

Stayed 1 night in Oct 2022

10/10 Excellent

eden

Stayed 1 night in Oct 2022

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022