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Reviews of DoubleTree by Hilton Hotel - Nottingham Gateway

4 out of 5
DoubleTree by Hilton Hotel - Nottingham Gateway
Nuthall Road, Nottingham, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early as we had a 2 hour drive to get there and wasn't allowed to check in as it was too early. As we had a family celebration to attend it meant that we couldn't check in till around 9pm so had to leave bags etc in the car. The room was good and clean the staff all pleasant and friendly. Breakfast was good
Stayed 1 night in Apr 2024
Response from Emma Sadler on Apr 12, 2024
Thank you for your review, I am sorry early check in was not available upon your arrival. Its great to hear you had a pleasant stay.

2/10 Terrible

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma Sadler on Apr 11, 2024
Dear SamI am sorry to see your low review score. I have spoken to the Reception team and they were unaware you had any issues during your stay with us. Please do call the careline anytime by dialling 0 from your room should there be any issues.

6/10 Okay

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern feel,food very average Some guests living in the hotel so a strange atmosphere,think they might have been asylum seekers?
Stayed 3 nights in Mar 2024
Response from Alana Oliveira on Apr 2, 2024
Hi Adrian,Thank you for you feedback. We hope to see you again very soon! Kind regards,

10/10 Excellent

Weiwei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room and Morden design. Easy Parking.
Stayed 2 nights in Mar 2024
Response from Emma Sadler on Mar 11, 2024
Thank you for your 5 star review. We do appreciate all feedback provided by our guests.We look forward to welcoming you back again soon

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine, the pillows are horrible, the tv remote didnt work, the restaurant food is very over priced for what is served. The hotel is fine to stay in and the breakfast is amazing.
Stayed 2 nights in Mar 2024
Response from Emma Sadler on Mar 4, 2024
Dear PhillipThank you for your review, we appreciate all feedback from our guests. All of our rooms have feather pillows, please feel free to ask for Foam pillows if preferred on your next visit.I will share your feedback regarding the dinner.We do hope to welcome you back again soon

10/10 Excellent

Zeba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very beautiful hotel. The rooms were spacious and the beds were very comfy.
Stayed 1 night in Feb 2024
Response from Emma Sadler on Feb 19, 2024
Thank you for your review. We are so pleased you had an enjoyable stay with us. We look forward to welcoming you again soon.

10/10 Excellent

A

Stayed 1 night in Feb 2024
Response from Emma Sadler on Mar 21, 2024
Thank you very much for a 5 star review. We are pleased to see you had a great stay with us and we look forward to welcoming you back again soon

10/10 Excellent

Charanjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emma Sadler on Jan 30, 2024
Thank you for your review. We do appreciate all feedback given from our guests. We look forward to welcoming you back again soon

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, room comfort
Noisy Room
Was put in 117 which is a very noisy room all night and barely slept so not accept this room and for the price very poor being honest
Stayed 1 night in Jan 2024
Response from Emma Sadler on Jan 15, 2024
Dear LeeI am sorry to hear you were not happy with the room you were allocated during your stay. For any future concerns during your stay please do speak to the Front Desk team who would be happy to assist in helping to make your stay more comfortable.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Emma Sadler on Jan 15, 2024
Thank you for a perfect score of 10, we look forward to welcoming you back again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay…very dog friendly would recommend. Our go to accommodation when visiting family
Stayed 2 nights in Dec 2023
Response from Emma Sadler on Jan 15, 2024
Dear SusanThank you for your review, we are so pleased you & your furry friend had a great stay with us. We look forward to seeing you all again soon

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma Sadler on Jan 15, 2024
Dear NathanThank you for your review score. We do hope you had an enjoyable stay and look forward to welcoming you again soon.

10/10 Excellent

khaled

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. It is clean and quiet place to stay.
Stayed 1 night in Dec 2023
Response from Emma Sadler on Jan 15, 2024
Dear KhaledThank you for your review, I am pleased to hear you had a pleasant stay at the hotel. We do hope to see you again soon.

8/10 Good

Lorraine

Stayed 1 night in Nov 2023
Response from Emma Sadler on Dec 5, 2023
Thank you for your review.We look forward to welcoming you back again soon!

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Emma Sadler on Oct 30, 2023
Thank you very much for a score of 10 - we are so pleased you had an all round great stay. We look forward to seeing you again soon.

8/10 Good

Loren

Stayed 1 night in Oct 2023
Response from Emma Sadler on Nov 7, 2023
Thank you for your review, we look forward to welcoming you again soon

6/10 Okay

Ceris

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emma Sadler on Oct 9, 2023
Thank you for taking the time to send your review.we do hope to welcome you again soon

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Emma Sadler on Oct 2, 2023
Thank you for your review. Its great to see you had an all time great stay with us. We do hope to see you again soon

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Emma Sadler on Sep 22, 2023
Thank you for taking the time to share your review. We look forward to welcoming you again soon.

10/10 Excellent

Rachael

Stayed 1 night in Aug 2023
Response from Emma Sadler on Aug 29, 2023
Thank you for a lovely review score of 10. We are pleased you had a great all round stay. We look forward to welcoming you again soon.

6/10 Okay

Jackie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice bar area, nice outside space. Room in poor condition, dirty grouting, bottom of shower screen dirty with limescale, scuffs/stains on bed surround.
Stayed 3 nights in Aug 2023
Response from Emma Sadler on Aug 22, 2023
Thank you for your review, we have noted your comments regarding the room. The hotel has recently added 36 new Superior rooms to our property. The current rooms are due to be refurbished in the next few months.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Emma Sadler on Aug 22, 2023
Thank you for your review score of 10. It is great to see you had an all round great stay and we look forward to seeing you again soon

4/10 Poor

Natasha

Disliked: Room comfort
Wouldn’t stay again.
On arrival we were told we had been upgraded to a superior room in the ‘new wing’. We had booked a superior room anyway. The room was a lot smaller than expected and can’t have been that new as the grouting on the tiles in the bathroom was mouldy. It seemed the old wing was being used as temporary housing for families. The bathroom itself was tiny. If you wanted to use the sink, you had to close the door. This wasn’t ideal if you had used the shower because the bathroom was hot and steamed up. There was no dressing table, just a full length mirror with a plug situated too far away for the hairdryer provided. The room itself was boiling. There was air con but that didn’t work. Our room was on the ground floor with massive windows but all were locked. The room looked onto the car park and main entrance so the curtains had to remain closed. On our first morning, housekeeping knocked on the door at 8:30am to ask if we would like our room cleaned. Breakfast on the first morning was terrible. Everything was dried / shrivel up, even the beans had no sauce in them. The second morning was better. After staying in many Doubletree hotels before, this place was a big disappointment.
Stayed 2 nights in Jul 2023
Response from Emma Sadler on Aug 22, 2023
Thank you for your review, we do read all comments and share with the hotel managers who in turn will speak to their department regardring any issues raised.I am sorry the newly refurbished superior room was not to your liking.

8/10 Good

Raymond

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservations Team on Jul 31, 2023
Thank you for taking the time to leave us a review score. We are pleased to see you had a good stay with us! Kind Regards,

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for parents visiting students at Uni
We have stayed here several times during our Son's university life at nottingham - it's ideal - loads of free parking, very close to the uni, great breakfast and ALL the staff appear to go the extra mile - rooms are always clean. Please bring back bars of soap!
Stayed 1 night in Jul 2023
Response from Reservations Team on Jul 26, 2023
Thank you for sharing your experience with us. We appreciate your great review and feedback regarding our service and facilities.We look forward to welcoming you back again soon!

6/10 Okay

Lynda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for taking the time to share your review. We look forward to welcoming you back again in the near future

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for a perfect score of 10 in your review. Its great to see you had an enjoyable stay with us. We look forward to welcoming you back again soon

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
The hotel was clean and comfortable and the staff were friendly. I will definitely stay here again. I only gave eco-friendliness a medium rating because I saw no sign of anything they are doing on that front - I think it’s an irrelevant thing to rate a hotel on anyway.
Stayed 1 night in Jul 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for taking the time to share your review. We are certainly eco-friendly in the background of the hotel, as you say you can't see everything. We are so pleased you had an enjoyable stay and we look forward to seeing you again soon

10/10 Excellent

Jim

Stayed 2 nights in Jul 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for your review. its great to see a perfect score of 10. We look forward to welcoming you back again very soon.

10/10 Excellent

Estlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly as d helpful staff
From our entry into Hotel we were greeted by a friendly receptionist, every staff member we met were all extremely friendly and helpful! Really enjoyed our stay allbeit a short visit!
Stayed 2 nights in Jul 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for your review, I am so pleased you were greeted in a friendly manner by all of our team members. we do hope to see you again soon.

2/10 Terrible

Ann

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
We booed a room for one night ahead of a Cheerleading competition at the Motorpoint Arena as we needed our 12 year old who was competing to get a good nights sleep. There was a prom taking place in the room beneath ours and we couldn’t get to sleep until 11pm when the prom finished 😞
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jul 4, 2023
Thank you for your review score. I am sorry to hear you were disturb by the Function we had on Friday evening. Unfortunately due to the hotel being fully booked and the room type selected we were unable to move you to an alternative room as we have a limited number of the room type booked. Should you stay again with us in the future please do let us know at the time of booking should you need a quiet room so we can allocate a room in advance or give advance warning.

8/10 Good

Gordon

Business traveler
Liked: Cleanliness
Decent hotel although getting a little tired, bed very uncomfortable, check in staff miserable, not even interested that I had Hilton honours membership. Issues with lights in wc
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jul 4, 2023
Thank you for your review. Your comments have been shared with the team. The hotel has recently had a new 36 bedroom extension with Superior rooms, these are available to book. The remaining rooms at the property are due to be renovated very soon.With regards to your Hilton Honors Membership we recommend you book directly on the Hilton Website to receive recognition of your Hilton Status and to accrue Points & Stay Bonuses. When booking through a 3rd party website no benefits are received.We do hope to welcome you back again.

2/10 Terrible

Mary

Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 28, 2023
Thank you for your review. I am sorry to see you have given a low score for your stay. i am unsure if the issue you had during your stay was resolved but please do always speak to the Front Desk team and they will assist with any issues that may arise.

8/10 Good

Tim

Stayed 1 night in Jun 2023
Response from Emma Sadler on Jul 13, 2023
Thank you for your review, we look forward to welcoming you back again soon.

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overnight stay . Very comfortable and clean. Breakfast really good . Would definitely stay again. 10/10
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 20, 2023
Thank you for submitting a review, its great to see you had a wonderful stay with us. We look forward to welcoming you back again soon

10/10 Excellent

Fionnuala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Excellent, friendly, clean and comfortable. Only negative was evening food. Lots of choice but over-priced for bar setting. Menu was not easy to read in group of four.
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 20, 2023
Thank you for your review, we do appreciate all feedback given. your comments regarding food pricing have been shared with the Food & Beverage Team. We look forward to seeing you again soon.

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 20, 2023
Thank you for submitting a review, we do hope to see you again soon

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient
We booked the room for a trip to the Download Festival in Donington. Due to traffic issues we arrived extremely late but still received an excellent welcome with complimentary welcome cookies which were gratefully received. My brother is diabetic and on the last morning he suffered a hypo brought on mostly by the extreme heat. The staff who assisted my neice were extremely professional, knowledgeable about what to do and very reassuring to her. I couldn't recommend this hotel and the wonderful staff any more in l tried. They were top class and l will certainly be using them again.
Stayed 4 nights in Jun 2023
Response from Shan Hucker - Director of Sales on Jun 14, 2023
Good morning Debbie,Thank you for choosing to stay with us here at the DoubleTree Nottingham-Gateway Hotel to attend the Download Festival. Your booking is very much appreciated. Thank you so much for your very kind words, it is very much appreciated, as well as you taking the time to do so. I am pleased that you did make contact, as I wanted to check that your brother and niece were okay and arrived home safe and well after their long journey. My colleagues and I were only too pleased to assist your brother and your niece on Monday morning and really delighted that they are both well and okay and was able to continue with their journey later that day.Please do not hesitate to contact me when you and your family are next due to stay with us and we would be absolutely delighted to welcome you all back to the DoubleTree Nottingham - Gateway Hotel in the future and very much look forward to seeing you again.Wishing you and your family all the very best,from Shan and the Team at the DoubleTree Nottingham - Gateway Hotel.

10/10 Excellent

Toni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully friendly staff and fabulous room.
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 13, 2023
Thank you for a perfect 10. Your comments will be shared with the hotel team. We look forward to welcoming you again soon

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
A beautifully presented and well kept hotel within lovely surroundings. Staff all friendly and helpful. Family room was spacious and super comfortable. Thank you for a lovely stay.
Stayed 1 night in Jun 2023
Response from Emma Sadler on Jun 5, 2023
Thank you very much for a glowing review. We are so pleased you had a lovely stay with us. We look forward to seeing you again soon.

8/10 Good

Toni

Stayed 1 night in May 2023
Response from Emma Sadler on Jun 13, 2023
Thank you for taking the time to submit a review, it is appreciated. We look forward to welcoming you back again soon

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emma Sadler on May 17, 2023
Thank you for your review score.We are pleased to see you had a good stay with us

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emma Sadler on May 16, 2023
Thank you for your review. We look forward to welcoming you back again soon

8/10 Good

Debbie

Stayed 1 night in May 2023
Response from Emma Sadler on May 16, 2023
Thank you for your review. We look forward to welcoming you back again soon

10/10 Excellent

john

Stayed 1 night in May 2023
Response from Emma Sadler on May 9, 2023
Thank you for your review score of 10. We are so pleased you had an great stay with us. We look forward to welcoming you back again soon

10/10 Excellent

Sarah

Stayed 1 night in Apr 2023
Response from Emma Sadler on Apr 27, 2023
Thank you for taking the time to share your review score. It looks like you had a great stay with us. We do hope to see you again soon.

10/10 Excellent

Akil

Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Emma Sadler on May 16, 2023
Thank you for your review. We look forward to welcoming you back again soon

10/10 Excellent

THOMAS

Stayed 2 nights in Apr 2023
Response from Emma on Apr 11, 2023
Thank you for your review, It is great to see a perfect score of 10. We do hope to see you again soon.

2/10 Terrible

Louise

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk good friday should not have been in charge of customers
Stayed 1 night in Apr 2023
Response from Emma on Apr 11, 2023
I am sorry to see your review regarding our Reception Team Member, these comments have been shared with the Reception Manager.

8/10 Good

Lisa

Stayed 1 night in Apr 2023
Response from Emma on Apr 11, 2023
Thank you for taking the time to share your review, we do hope to see you again soon.