Ratings based on 864 Verified Reviews

3.5 out of 5
69% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from staffordshire

In the hart of Nottingham

Posted Jul 19, 2017
Second time at this hotel, rooms in need of redecoration. Staff welcoming and concierge very helpfull regarding parking during the external works which seem to be ongoing. Housekeeping very prompt when we requested bath robes to use the swimming pool. Breakfast had excellent variety to choose from and constantly refilled
3 out of 5
by A verified traveler

Posted Jul 17, 2017
Rooms are much too small very awkward to move about only one chair is provided.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midlands

Nice Hotel, Staff fab, but it's the little details

Posted Jun 26, 2017
Pros: The hotel has been re carpeted and decorated since we last stayed and its a great improvement.
Cons: The bed in 219 was really squeaky when I sat on it. Ditto when I was turning over to go to sleep. Building work and scaffold was disappointing
Location: Notts is a great place, the vic centre is next door to the hotel and the corner house with bars and cinema are a 3 min walk away.
I've stayed at the Hilton Nottingham many times over the last 15 years, the staff are always polite and welcoming. I stay round various hotels in the UK frequently for my job. Let me mention - Mick (reception) and Steve (valet and Breakfast) are a credit to the Hotel and couldn't do enough for us. I recall Steve last time I stayed as he helped us with our bags and gave us some tips on where to go and what to do in the city, what a great guy. I sat down to take my shoes off and the bed in 219 was very squeaky and bouncy, I'd suggest this needs looking at and maybe replace. The room was dark on a sunny day due to the building work and scaffold cover on the outside. I know this cant be helped but it would've been nice to have prior warning before booking, we were a little disappointed when pulling up to the hotel on arrival to see it like that, the covers made the inside Bar and Reception dark in broad daylight. Breakfast was great, everything was well presented and stocked and the staff attentive without being intrusive.
2 out of 5
by A verified traveler from Bedfordshire, UK

Run down.

Posted Jun 7, 2017
Our first room had blood/reddish brown spots on the white duvet cover and the second room had no hot water for the shower. Could put up with the broken tiles but not cold shower and dirty hair.
3 out of 5
Recommended
for Everyone
by A verified traveler from mississauga

Close to shopping

Posted May 19, 2017
Pros: Location
Cons: Carpets
Location: Shopping and sites
We had a family room. Pullout sofa was in not too good a shape and could have used a new mattress. Bathroom was nicely updated. Carpet could be updated. Walls were thin . Sounded like the people in the adjacent room were in our room talking. Easy walk to the castle.
Comment from Hotel Management
Jun 1, 2017 by hilton nottingham, Hotel Management
Dear Sandra Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham
1 out of 5
by A verified traveler from A

Terrible

Posted May 19, 2017
Booked this for my sister and her partner as newly weds, the staff were rude! Didn't help the rooms were tiny and I paid extra for a nice room! No effort made by hotel staff.
Comment from Hotel Management
Jun 1, 2017 by hilton nottingham, Hotel Management
Dear Heena Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

A gem in the heart of Nottingham

Posted May 9, 2017
Staying at the Hilton was a wonderful experience! Paris would be proud! A confortable bed and quiet clean room were only the beginning. The front desk staff were accomodating, friendly and knowledgeable. The pool was fantastic and the included breakfast buffet was delicious. I would be happy to recommend this hotel to friends and family.
Comment from Hotel Management
May 23, 2017 by Hilton Nottingham, Hotel Management
Dear Paul Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Nice hotel close to shops and restaurants.

Posted May 6, 2017
Stayed at the hotel for 1 night. It was comfortable and clean and would recommend it. There was building work being done which meant some of the rooms had tarpaulin covering the windows but the staff were happy to move you if asked and were very helpful. We had breakfast at the hotel that was well worth the money and plenty of it fresh and clean. Could not fault it. Hotel was close to shops and cabs abundant and cheap.
Comment from Hotel Management
May 23, 2017 by Hilton Nottingham, Hotel Management
Dear jean Thank you for taking a moment to share your experience. I am pleased to hear you found the over all experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
4 out of 5
Recommended
for Couples
by A verified traveler from Malaga, Spain

A little Dated

Posted May 2, 2017
Pros: Very central location.
Cons: As above updating.
Location: Right in the heart of the city, near to shops, bars and restaurants.
Great service from all members of staff we came across. Room a little dated with noisy radiator and stains on the bathroom floor. Indeed of a little modernising without taking away the character.
Comment from Hotel Management
May 4, 2017 by Hilton Nottingham, Hotel Management
Dear Nicola Thank you for taking a moment to share your experience. We are pleased to hear you found the over all experience to your liking and for pointing out the positive elements of your stay. We look forward to welcoming you back to our hotel in the not too distant future. Hilton Nottingham
3 out of 5
by A verified traveler from Manchester

Disappointed with the level of noise

Posted Apr 30, 2017
Pros: Pool/sauna/steam room facilities.
Cons: Too noisy and front of house staff wasn't particularly helpful. Maintenance of general wear and tear, e.g. rusting pipes in my room.
The check in at the Hilton was quite pleasant. The room initially looked pleasant as it was a good size and had a large TV. However I couldn't help but notice the noise from outside, even though I was on the fifth floor. It sounded like a running motor of some kind, but wasn't related to the traffic. The bed was a large double bed, unfortunately it squeaked whenever I moved and this was rather annoying. In the early morning there was lots of banging/hammering noise and this ruined the lie in on a Saturday morning. During check out, I wasn't asked about whether my stay was pleasant and although the process was quick, it felt rushed. The rest of the facilities in the hotel room was good, there were tea/coffee and a hair dryer (damaged but still worked and did the job) and general freeview TV. The pool facilities were great and the staff was very friendly.
Comment from Hotel Management
Jun 1, 2017 by hilton nottingham, Hotel Management
Dear Vivienne Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Hilton Nottingham