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Reviews of Hilton Nottingham

3.5 out of 5
Hilton Nottingham
38 Milton Street, Nottingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 121 out of 232 reviews" "
Rating 8 - Good. 52 out of 232 reviews" "
Rating 6 - Okay. 31 out of 232 reviews" "
Rating 4 - Poor. 16 out of 232 reviews" "
Rating 2 - Terrible. 12 out of 232 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, lovely stay. Front of house team and reception team very good
Stayed 1 night in Apr 2024
Response from Sam on Apr 15, 2024
Dear Richard,Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future.Kind regards,Sam

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City centre location
Stayed 1 night in Apr 2024
Response from Sam on Apr 15, 2024
Dear Michael,Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future.Kind regards,Sam

2/10 Terrible

KIRSTY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 23, 2024
Dear Kirsty,We are sorry to hear that you didn't enjoy your stay with us. We would greatly appreciate your feedback on how we can improve our service for the future and how we can make your stay more enjoyable if you decided to stay with us again.Kind regards,Sam

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a work stay comfortable and quite pleasant. Thank you.
Stayed 1 night in Feb 2024
Response from Sam on Mar 5, 2024
Dear Wayne,Thank you very much for your feedback. I am very pleased to hear that you enjoyed your stay with us, and we hope to see you again soon.Kind regards,Sam

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on Mar 5, 2024
Dear Adam,Thank you for your review. I am pleased to see that you enjoyed your stay with us and we look forward to welcoming you back again soon.Kind regards,Sam

6/10 Okay

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on Feb 5, 2024
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, lovely beds, exceptionally clean
Stayed 1 night in Jan 2024
Response from Rotimi on Jan 30, 2024
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

8/10 Good

yumi.s

Traveled with partner
Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2024
Response from Myrella G. on Jan 20, 2024
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

8/10 Good

Mr e

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Myrella G. on Jan 20, 2024
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

6/10 Okay

Nadine

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Myrella G. on Jan 20, 2024
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location, although window view of a big metal box directly outside, Lack of tea and coffee facilities and difficult to get at reception
Stayed 1 night in Dec 2023
Response from Rotimi on Dec 31, 2023
It was a pleasure serving you, and thank you for taking the time to share your experience. We apologise for the view from the room and the lack of tea and coffee. We hope to have the opportunity to welcome you back to our hotel in the near future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Nottingham Pet Friendly & Really nice
Stayed here on Boxing Day as we were going out to a club a five min walk away from the hotel We took our french bulldog with us to stay in the hotel and he was very impressed with the squeaky bone toy he was given at reception and took it home to play with . Quick and easy check in can’t remember the young man’s name but he validated our parking ticket so we got 20 percent off. And he was very helpful . Huge car park right opposite the hotel if you can’t get a space at the hotel as it’s quite limited We had a lovely room overlooking the main rd and it was very quiet spacious and lovely walk in shower . We did take our dogs crate with us and he was happy to sleep in there at night in the bathroom . So if your taking your pet remember to take a travel crate It was our first time traveling and staying in a hotel with our dog but it was very pleasant and easy to do at the Hilton Nottingham and I would definitely recommend it as a pet friendly hotel in Nottingham We had to pay an extra £25 deposit for our dog to stay which was absolutely fine .
Stayed 1 night in Dec 2023
Response from Rotimi on Dec 29, 2023
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

10/10 Excellent

a

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
Great staff and very helpful. Had a good stay. Room was large and comfy in a lovely setting. Enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Rotimi on Dec 29, 2023
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

2/10 Terrible

Amran

Disliked: Staff & service, property conditions & facilities
Rooms are very small you cant move about. Also dont give enough coffee or tea for customers in the room.
Stayed 1 night in Oct 2023
Response from Rotimi on Dec 24, 2023
"It was a pleasure serving you, and thank you for taking the time to share your experience. We apologize that the room was small and there was not enough tea or coffee in the room. We hope to have the opportunity to welcome you back to our hotel in the near future."

6/10 Okay

leah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on Jan 6, 2024
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

8/10 Good

Ioannis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Recommended. Nice spa!
A good choice for a business trip, staff were polite, there is parking space across the street and you get 30% off from Hilton hotel. There is also a big swimming pool, jacuzzi, steam room and sauna. Breakfast was pretty good and there was a lot of choice! Recommended.
Stayed 1 night in Dec 2023
Response from Rotimi on Dec 21, 2023
"It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future."

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay in Nottingham
Helpful friendly reception as soon as we arrived room was perfect. The pool sauna and steam room were lovely and the breakfast is well worth the money situated in the middle of Nottingham City it is a perfect place to stay
Stayed 1 night in Dec 2023
Response from Rotimi on Dec 21, 2023
"It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future."

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Couldn’t be better
Everything was fantastic - staff couldn’t have done more to be helpful. We used all the facilities including the pool and everyone we encountered were really friendly (and happy even though it was busy) Breakfast was exceptional, struggle to think of anything they didn’t have - we certainly got our moneys worth!
Stayed 1 night in Dec 2023
Response from Rotimi on Dec 21, 2023
"It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future."

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on Jan 6, 2024
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

6/10 Okay

Andrew

Traveled with family
Liked: Amenities
Very small rooms
Stayed 1 night in Dec 2023
Response from Comment from Hotel Management on Jan 6, 2024
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

6/10 Okay

C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok, but could be better.
The bathroom door is ridiculously heavy, an older or infirm person would struggle as no handle to pull it open. The bathroom sink was blocked on arrival. Rooms are quite small but in an excellent central location. The doggy welcome bag was a nice touch.
Stayed 3 nights in Nov 2023
Response from Rotimi on Dec 21, 2023
"It was a pleasure serving you, and thank you for taking the time to share your experience. We apologize for all the inconvenience experienced. We hope to have the opportunity to welcome you back to our hotel in the near future."

8/10 Good

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locely
Stayed 1 night in Nov 2023
Response from Reception Team on Dec 3, 2023
Thank you for choosing our hotel for your stay and for sharing your experience with us. We are thrilled to hear that you enjoyed your time, and we look forward to having the pleasure of welcoming you back soon.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on Nov 21, 2023
We would like to express our gratitude for choosing Hilton Nottingham as your accommodation during your recent stay. Your feedback is highly appreciated, and we are pleased to hear that you had a comfortable stay with us. We take pride in our team, and it is heartwarming to know that our services made your stay more enjoyable.

4/10 Poor

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The breakfast and staff were very good. The room however was tiny and not in our opinion habitable. They offer room service but there no where to eat other than on the bed. My wife had to go in the toilet in order to have a enough room to put her boots on and we had to hang our coats on an ironing board which you have to put up in the hallway outside if you wanted to use it. I appreciate its an old building but i have stayed in Hiltons in York, Newcastle, Liverpool, Bournemouth etc and never had this issue. Will not use Hilton again through fear of getting a similar room. Will stick to Marriot or Holiday Inn where I have never had this issue.
Stayed 2 nights in Nov 2023
Response from Reception Team on Nov 20, 2023
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay, we are going to start our refurbishment in Sep. Thank you again for your feedback and we hope you will consider staying with us again.

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Comment from Hotel Management on Jan 6, 2024
It was a pleasure serving you, and thank you for taking the time to share your experience. We are glad to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.

8/10 Good

gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception Team on Nov 21, 2023
It was a pleasure to serve you and thank you very much for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rotimi on Nov 18, 2023
Thank you David for taking the time to leave a review. I am pleased to see you enjoyed your stay with us and we hope we will welcome you back again soon!

8/10 Good

Susan

Traveled with group
Liked: Staff & service, property conditions & facilities
Check in was easy but I resented being asked for a £25 deposit in case of damage, I refused to pay as it was not mentioned anywhere when I booked. There could be a map of Nottingham city centre in the room, finding where places like restaurants are proved difficult. Otherwise the room was clean, comfy beds, although no drawers to put things in, no cupboard to put bags or cases and things in. Cocktails in the evening were very good. I pre paid breakfast but it was not up to my standard, under done hash browns, scrambled eggs ok, the usual cheap fare but at £11 I would expect better quality. The toaster burnt the toast as it gets too hot. Staff were very polite.
Stayed 1 night in Nov 2023
Response from Luke on Nov 18, 2023
Thank you Susan for taking the time to leave feedback on your stay. I am glad to hear you enjoyed your stay with us. In terms of the deposit, it is Hilton policy that we take a card upon arrival for extras and incidentals, this security deposit also allows guests to charge food and drinks to the room. However, I can appreciate the frustration this may cause. I will of course, pass on your feedback regarding the breakfast and do hope if you stay with us again that this will meet your expectations.

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Comfortable stay at this hotel. Fairly modern designed rooms in an older building
Stayed 1 night in Nov 2023
Response from Myrella G. on Nov 12, 2023
Thank you for choosing our hotel. It was our pleasure to serve you and we appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back soon.

2/10 Terrible

prasanna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was not even a chair or table to work. It's smaller than box.
Stayed 1 night in Oct 2023
Response from Myrella G. on Nov 12, 2023
Thank you for taking the time to share your experience regarding your recent stay at our hotel. We greatly appreciate your feedback and we sincerely apologize for any inconvenience caused during your stay. Your comments are valuable to us and we will take them into consideration as we strive to improve our guest experience.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Luke on Nov 8, 2023
Thank you John for taking the time to leave a review. I am pleased to see you enjoyed your stay with us and we hope we will welcome you back again soon!

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the city centre, parked in car park opposite which is discounted by the hotel. Staff were available and helpful- one of the best hotel staff experiences for a while and I’ve been to a number of different hotels recently. Our twin room was compact but functional. There is an on-site restaurant but no bar lounge. Breakfast was good- especially the coffee!
Stayed 1 night in Oct 2023
Response from Megan on Nov 2, 2023
Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear you found the hotel to your liking, especially being one of the best hotel staff experiences you have received in a while. We look forward in welcoming you back to the hotel in the not so distant future. Many thanks, Hilton Nottingham

6/10 Okay

Werner

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient location, and comfortable room. The spa and pool however was a let down. Beautiful pictures online however it's part of a commercial non-hotel guest gym / health club so very busy and not in great condition.
Stayed 1 night in Oct 2023
Response from Megan on Oct 28, 2023
Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear you found your room comfortable. I am sorry to hear your experience at our health club was a let down. We will certainly pass on your feedback and management will look into how they can improve the overall experience. Many thanks, Megan Barnard, Hilton Nottingham

10/10 Excellent

Lee

Stayed 1 night in Oct 2023
Response from Luke on Oct 28, 2023
Thank you for taking the time to leave a review, Lee. I am pleased to hear you enjoyed your stay with us and hope we will welcome you back again soon

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location close to shopping, pubs and venues. Taxi rank right outside. Very limited parking, but discount available at nearby multi story car park. Staff very friendly, welcoming and helpful. Very clean and well furbished throughout hotel. Leisure centre very good.
Stayed 1 night in Oct 2023
Response from Luke on Oct 27, 2023
Thank you very much for leaving feedback on your experience! I am so pleased to see you enjoyed your stay with us and very much hope to welcome you back again soon.

8/10 Good

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lovely hotel
Hotel is the perfect location right in city centre. A beautiful building with lots of history. Rooms and facilities were high spec. Staff were lovely, friendly and helpful. Breakfast was superb cooked fresh and plenty of choice. Only small disappointments was the size of the room ( we booked standard room With king bed) it was very small not enough room to get dressed one side of the bed but, we were told this when booked and offered a bigger room for £20 a night extra, which we would recommend! But we didn’t spend a lot of time in room it didn’t matter too much it was very clean comfortable and nicely decorated and equipped. And the TV was a smart tv but didn’t connect to the internet or phone so we couldn’t watch anything other than couple of basic channels. But this didn’t spoil our stay. We loved the hotel and city and will be back will just book bigger room.
Stayed 2 nights in Oct 2023
Response from Megan on Oct 25, 2023
Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear you found the hotel to your liking, especially the staff being friendly and breakfast being superb. I am sorry to hear you were disappointed in the size of the room. Due to the historic nature of the building all of our rooms are different shapes and sizes. However, I am happy to hear this did not spoil your stay and we look forward to welcoming you back to the hotel in the not so distant future. Many thanks, Megan Barnard, Graduate Manager, Hilton Nottingham

10/10 Excellent

Sarah

Stayed 1 night in Oct 2023
Response from Megan on Oct 24, 2023
Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear that you found the hotel to your liking. We hope to welcome you back to our hotel in the not so distant future. Many thanks, Megan Barnard, Graduate Manager, Hilton Nottingham

10/10 Excellent

Jayne

Stayed 1 night in Oct 2023
Response from Megan on Oct 24, 2023
Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear that you found the hotel to your liking. We hope to welcome you back to our hotel in the not so distant future. Many thanks, Megan Barnard, Graduate Manager, Hilton Nottingham

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Mixed Review.
Good location, nice breakfast and friendly staff. I had an upgraded room but was put in a room, that I found out had allowed pets previously and there were flees around the desk area. The rooms should be cleaned thoroughly regardless and especially after allowing pets, and those rooms in my opinion should be kept for future visits by other pet owners. I was moved to another room. The hotel has a decent gym and sauna, but the steam room really needs a refurb.
Stayed 1 night in Oct 2023
Response from Yelizaveta on Oct 23, 2023
Dear Mark, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with a room. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. And I'm happy to know that my colleagues made your stay great. Thank you for sharing! We hope you will consider staying with us in the future.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit
Pleasant trip. Parked at Trinity Square instead of outside the front of the Hilton and you walk out directly opposite the hotel and it's cheaper than the hotel offered parking. Hotel was well soundproofed from the major road it sits on and the black out blinds in the room allow for a great night's sleep
Stayed 1 night in Oct 2023
Response from Megan on Oct 22, 2023
Good Morning, Thank you for taking the time to provide feedback following your stay with us. I am pleased to hear you found access to hotel easy and the hotel rooms suitable for a restful night's sleep. We hope to welcome you back to the hotel in the not so distant future. Many thanks, Megan BarnardGraduate ManagerHilton Nottingham

10/10 Excellent

Simone

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Luke on Oct 20, 2023
Thank you Simone for taking the time to leave a review. We are very happy to see you enjoyed your stay with us and hope to welcome you back again very soon!

6/10 Okay

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy room, could hear the neighbouring room, we were there with children and a lot of swearing from next door. Had 2 doubles in the room but didn’t expect to find them touching, side by side.
Stayed 1 night in Sep 2023
Response from Megan on Oct 16, 2023
Good Morning, Thank you for taking the time to provide feedback following your stay with us. I am sorry to hear you had some issues due to noise during your stay. If this was reported to us at the time we would have been more than happy to check the availability to move you to a different room as well as asking the neighboring rooms to keep the noise down.Again, thank you for writing a review and we hope to welcome you back to the hotel in the not so distant future. Many thanks, Megan Barnard Hilton Nottingham

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Comment from Hotel Management on Oct 13, 2023
Thank you for giving us 10 out 10! We are happy to see you enjoyed your stay and look forward to welcoming you back again in the near future.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Comment from Hotel Management on Sep 22, 2023
Thank you for giving us 10 out 10! We are happy to see you enjoyed your stay and look forward to welcoming you back again in the near future.

4/10 Poor

KOLAWOLE

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was cramped
Stayed 1 night in Sep 2023
Response from Vic - Supervisor on Sep 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Luke on Sep 18, 2023
Thank you for taking the time to leave a review. I am thrilled to see you enjoyed your time with us and hope we will welcome you back again soon!

10/10 Excellent

Rosa Luz

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Luke on Sep 18, 2023
Thank you for giving us 5 out 5! We are happy to see you enjoyed your stay and look forward to welcoming you back again in the near future.

6/10 Okay

Wilfred

Stayed 1 night in Sep 2023
Response from Reception Team on Oct 9, 2023
It was a pleasure to serve you and thank you very much for taking a moment to share your experience. I am pleased to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future

2/10 Terrible

Joanne

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room 421 - where do I start: - lights didnt turn off. Faulty wiring by previous contractor apparently- kept turning back on all night. - tv controls don’t work. Was told that they hire the tvs and are given ‘all 4 one’ controls. Don’t work- even maintenance couldn’t fix it. No buttons to turn over manually either. - lift not working. Went up and down four flights of stairs multiple times, speak to reception, contact maintenance, due to issues found. - Noise. Knowing I had chosen city centre I was expecting some noise, this was a different level. Old sash windows need some kind of screening inside to reduce the volume. - Parking - were sent to a multi-storey that had a height restriction despite being assured this was not the case :( To be clear staff were all aware of these issues yet continued to put guests in?!! Not interested. Really disappointed and definitely not worth money paid. Did not sleep a wink, nor did the kids. Planned on using the pool and facilities but we were so tired just didn’t bother. On a plus side breakfast was excellent, staff at breakfast were very friendly and helpful too :)
Stayed 1 night in Sep 2023
Response from - on Sep 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great swimming pool and breakfeast. Good location on the city centre.
Stayed 1 night in Sep 2023
Response from Comment from Hotel Management on Sep 11, 2023
Thank you for taking the time to leave a review. I am very pleased to see you enjoyed your stay with us and hope to welcome you back again soon!