Premium Room, 1 Double Bed (Executive) | In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Novotel Nottingham Derby

3 out of 5
Novotel Nottingham Derby
Bostock Lane, Long Eaton, Nottingham, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 359 out of 1000 reviews" "
Rating 8 - Good. 412 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Stayed 1 night in Oct 2022

8/10 Good

evelyn

Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 27, 2022
Dear EvelynThank you for your feedbackWe hope to see you soon

8/10 Good

Jeffery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reception on Oct 11, 2022
Hello Jeffery, thank you so much for your review.Kind Regards reception

2/10 Terrible

Celia

Stayed 1 night in Oct 2022
Response from Reception on Oct 11, 2022
Hello Celia ,Thank you for staying with us and your review. Kind regards

2/10 Terrible

Carl

Stayed 1 night in Oct 2022
Response from Reception on Oct 11, 2022
Hello Carl,thank you for review.Kind Regards

10/10 Excellent

Will

Stayed 1 night in Sep 2022
Response from Reception on Oct 11, 2022
Hello Will,thank you so much for your review, much appreciated.Hope we will see you again.Kind Regards

10/10 Excellent

Jackie

Stayed 1 night in Oct 2022

10/10 Excellent

Sarah

Stayed 1 night in Sep 2022
Response from Reception on Oct 11, 2022
Hello Sarah,Thank you dear so much for your review.Hope we will see you again.Kind Regards

8/10 Good

Adetola Oyinkan, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Sep 2022
Response from Reception on Oct 11, 2022
Hello Adetola ,Thank you so much and looking forward to see you again.Kind Regards

10/10 Excellent

Rashid

Stayed 1 night in Sep 2022
Response from Reception Desk on Sep 30, 2022
Dear Rashid Thank you for your reviewWe hope to see you again soon at the Novotel Nottingham.Kind Regards

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great welcome, friendly staff. Room was lovely, clean and bed was comfortable. Not so keen on the shower which was a hand held shower head. Also had evening meal in restaurant, it was ok but nothing to write home about. Will stay again
Stayed 2 nights in Sep 2022
Response from Reception on Sep 27, 2022
Hello Helen, thank you so much for your feedback. We are very pleased that you enjoyed your stay. Looking forward to welcome you back! Kind regards.

10/10 Excellent

Victor

Stayed 1 night in Sep 2022
Response from The Front Desk Team on Sep 28, 2022
Dear Victor We appreciate the great feedback Thank you

10/10 Excellent

Alison

Stayed 2 nights in Sep 2022
Response from The Front Desk Team on Sep 28, 2022
Dear AlisonThank you kindly for your review

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very good price convenient for an overnight stay due to a hospital appointment
Stayed 1 night in Sep 2022
Response from Reception on Sep 27, 2022
Hello Gemma, thank you for your review. Hope to see you again soon! Kind regards.

10/10 Excellent

TameIka

Stayed 1 night in Sep 2022
Response from Reception on Sep 24, 2022
Hello Tamelka, thank you for positive review! We hope to see you again soon. Kind regards.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Everything about our stay was impressive; from the customer service, to the cleanliness of our room. The staff were friendly and extremely helpful and my children loved the breakfast!
Stayed 2 nights in Sep 2022
Response from The Front Desk Team on Sep 20, 2022
Dear MaryWhat a delightful review, we will enjoy sharing this with the team at the Novotel Nottingham.We are happy you enjoyed all of your stay We do hope to see you again soon Thank you

4/10 Poor

Claudia

Stayed 1 night in Sep 2022
Response from The Front Desk Team on Sep 20, 2022
Dear ClaudiaWe are sorry to learn something did not go right during your stay, we would love to find out what didn't go as you expected, please do get in contact with us.Thank You

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Front Desk Team on Sep 20, 2022
Dear IanThank you very much for the reviewWe hope to see you back soon Kind Regards

10/10 Excellent

Denise

Stayed 1 night in Sep 2022
Response from The Front Desk Team on Sep 20, 2022
Dear DeniseThank you very much for the reviewWe hope to see you back soon Kind Regards

10/10 Excellent

Duan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean and good food options.
Stayed 1 night in Sep 2022
Response from Reception on Sep 18, 2022
Hello Duan, thank you for taking time to leave a review. We hope to see you again soon! Kind regards, Reception.

10/10 Excellent

Peter

Stayed 1 night in Aug 2022
Response from Novotel Nottingham Derby on Sep 3, 2022
Hi Peter, Thank you for your review! We hope to see you again.Kind Regards, Kathryn

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Clean and comfortable Lovely breakfast Staff welcoming Handy for Toton Lane tram stop and M1
Stayed 1 night in Aug 2022
Response from The Front Desk Team on Aug 30, 2022
Dear KarenThank you for taking the time to share a review and hotel photos for the Novotel Nottingham, we are delighted you enjoyed the stay We will pass on to the team your kind commentsThank You

8/10 Good

Matthew

Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 30, 2022
Dear Mathew Thank you for your review We hope to see you again soon

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extremely disappointing
Enquired about early check-in on 4 different occasions, 3 by phone and one in person. Received a different procedure every time - such bad customer service. Had booked a twin room. Couldn’t check in until after the wedding I attended so it was nearly 1am in the morning. We checked in, got a key to a room with a very big double bed and what looked like a camp bed. Disgraceful. I had to ring reception, wait for him to come and take us to an actual twin bedded room.
Stayed 1 night in Aug 2022
Response from Kathryn on Aug 28, 2022
Hi there, Thank you for bringing this to our attention. Please accept our sincere apologies that you encountered this issue, I can assure you this was an isolated incident. I hope that you can give us the opportunity to better serve you in the future. Kind Regards, Kathryn

8/10 Good

Kesavan

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Services on Aug 28, 2022
Thank you for your review!

10/10 Excellent

Jodie Nicol

Stayed 1 night in Aug 2022
Response from Guest Services on Aug 28, 2022
Thank you for your 10 out of 10 review!

10/10 Excellent

Wing Hong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent stay, but the carpark really need to have some maintenance and resurfacing, there are potholes all the way in the car park, and the EV chargers is malfunction
Stayed 2 nights in Aug 2022
Response from Kathryn on Aug 28, 2022
Hi Wing Hong, Thank you for your feedback, I will share this with management. We hope to welcome you back in the future.Kind Regards, Kathryn

8/10 Good

Nadia

Traveled with family
Liked: Room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Shuk Hing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 1 night in Aug 2022
Response from The Front Desk Team on Aug 15, 2022
Dear Shuk Thank you for the review We hope to see you again soon

10/10 Excellent

O

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Customer Service Team on Aug 12, 2022
Dear Guest Thank you for the great feedback

8/10 Good

Edward, London

Business traveler
Liked: Staff & service
Convenient as it's just off the motorway but it's very much a transit motel. I was put in the last room of the hotel, in the basement at the end of the corridor. It had the feel of being forgotten about. Staff at the restaurant were lovely though and dinner was great.
Stayed 1 night in Aug 2022
Response from Front Desk Team on Aug 12, 2022
Dear Edward Thank you for your review, we are delighted you found the team friendly here at the Novotel Nottingham, and that you enjoyed dinner. We hope to see you again soon

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from The Front Desk Team on Aug 3, 2022
Dear Dawn Thank you for your recent review We hope to see you again soon Kind Regards

10/10 Excellent

Michael

Stayed 2 nights in Jul 2022

10/10 Excellent

Sheppard

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Aug 1, 2022
Dear Sheppard Thank you kindly for the feedback Looking forwards to welcoming you back soon Kind Regards

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Reception on Jul 30, 2022
Hello Andrew, thank you for your review. We are delighted you enjoyed your stay. Looking forward to welcome you back in the future. Thank you

8/10 Good

Sally

Stayed 1 night in Jul 2022
Response from Reception on Jul 30, 2022
Hello Sally, thank you for taking time to leave review. We look forward to welcome you back in the future.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2022
Response from Reception on Jul 30, 2022
Hello Sarah, thank you for review. We are pleased you enjoyed your stay. Hope to see you again soon. Thank you.

10/10 Excellent

Mark

Stayed 1 night in Jul 2022
Response from Reception on Jul 30, 2022
Hello Mark, Thank you for great review. We look forward to welcome you back in the future.

2/10 Terrible

Kerry

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 26, 2022
Dear Kerry We are sorry to learn you did not enjoy your stay. If you would like to tell us more please do get in contact Thank you

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Great place to stay. Nice breakfast. Stayed as a family. Convenient. We have stayed here with our family a couple times, and we will again!
Stayed 2 nights in Jul 2022
Response from The Front Desk Team on Jul 25, 2022
Dear John We are pleased you enjoyed your stay here at the Novotel Nottingham. We look forwards to welcoming you back with us soon Thank you

10/10 Excellent

Neville

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 25, 2022
Dear Neville Thank you for the great review we hope to see you again soon

10/10 Excellent

Carrol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Lovely clean and spacious room . Also has a nice small fridge to keep drinks cold. Air conditioning. Would definitely stay shay.
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 21, 2022
Dear Carol Thank you for your recent review, we are delighted you enjoyed the room and the hotel here at the Novotel Nottingham. We hope to see you back with us soon Thank you

10/10 Excellent

Ifra

Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 21, 2022
Dear lfra Thank you for your recent review We are pleased you liked your stay with us here at Novotel Nottingham Hope to see you again soon

10/10 Excellent

Sarah

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 21, 2022
Dear Sarah Thank you for your recent review Great to see you enjoyed your stay Hope to see you again soon

2/10 Terrible

Nithila

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 21, 2022
Dear Mithlia We are sorry to learn you did you enjoy your experience here with us, please do free to reach out to us so we can investigate your customer experience Thank You

10/10 Excellent

Karen

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 21, 2022
Dear Karen Thank you for you recent review for Novotel Nottingham We are delighted you enjoyed your stay We hope to see you back again soon

6/10 Okay

Eyas

Traveled with family
Disliked: Property conditions & facilities
Absolutely disappointing
Overrated hotel, no enough staff, rude receptionist. Worn out rooms and corridors. Toilets and sinks are in different rooms! I won't come back again
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 21, 2022
Dear Eyas Thank you for your recent review, we are in the process of completing a hotel refresh, we hope you will return and experience this soon Thank you

4/10 Poor

Adebisi

Disliked: Staff & service
The chef is horrible with the cooking
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 21, 2022
Dear Adebisi Thank you for leaving a recent review, we will share your feedback with the kitchen team, we always aim to improve or service Thank you

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Front Desk Team on Jul 20, 2022
Dear Anonymous Thank you for your recent review We appreciate your feedback We hop to see you again soon

8/10 Good

Lisa

Stayed 1 night in Jul 2022
Response from The Front Desk Team on Jul 6, 2022
Dear Lisa Thank you for your recent review We are pleased you enjoyed your stay Thank You