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Reviews of Mercure Nottingham Sherwood Hotel

4 out of 5
Mercure Nottingham Sherwood Hotel
296 Mansfield Road, Nottingham, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 154 out of 372 reviews" "
Rating 8 - Good. 117 out of 372 reviews" "
Rating 6 - Okay. 49 out of 372 reviews" "
Rating 4 - Poor. 30 out of 372 reviews" "
Rating 2 - Terrible. 22 out of 372 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Stayed 2 nights in Mar 2024

10/10 Excellent

Kwabena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the property was not that far of a distance to get there that it was convenient for me.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very warm welcome on arrival and everything I needed in the room. Good food and service in the restaurant. Great value for money.
Stayed 2 nights in Feb 2024

6/10 Okay

Aaron

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for a room for the night but area is not great
Stayed 2 nights in Jan 2024

8/10 Good

HOWARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy overall
On the whole everything was OK. The only problem I had was with the temperature of the room which was too cold during the day and too warm in the evening
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights stay at the Mercure.
We had a good stay at the Mercure Nottingham. The room (220) was very clean and comfortable. It wasn't the largest of rooms, but was warm clean and with a comfortable bed. Food was of a good standard.
Stayed 1 night in Nov 2023
Response from Marcin Kudyba on Nov 22, 2023
Dear Maria,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marcin KudybaFront Office Supervisor

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Marcin Kudyba on Nov 22, 2023
Dear guestWe very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marcin KudybaFront Office Supervisor

8/10 Good

Annie

Stayed 1 night in Nov 2023
Response from Marcin Kudyba on Nov 22, 2023
Dear Annie,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marcin KudybaFront Office Supervisor

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was parking charges
Stayed 2 nights in Nov 2023
Response from Marcin Kudyba on Nov 22, 2023
Dear Angela,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Marcin KudybaFront Office Supervisor

10/10 Excellent

J B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
A very convenient hotel with friendly and efficient staff. We had a good room with a very comfortable bed. Excellent breakfast. My only criticism is that towels were replaced each day, even though we folded them and hung them on the rail.
Stayed 3 nights in Nov 2023
Response from Marilena Kristiadi on Nov 10, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Mark

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Marilena Kristiadi on Nov 7, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Andrew

Disliked: Cleanliness, property conditions & facilities
Seen better days
Stayed 1 night in Oct 2023
Response from Marcin Kudyba on Nov 22, 2023
Dear Andrew,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Marcin KudybaFront Office Supervisor

6/10 Okay

Kayleigh, Tibshelf

Traveled with partner
Disliked: Property conditions & facilities
It was an ok hotel. Wouldn’t call this a 4 star hotel though. The room was small. And the walls very thin. It was very noisy throughout the night. Breakfast was ok. Could have used a bit more variety of items though.
Stayed 1 night in Oct 2023
Response from Front of House on Oct 23, 2023
Dear Kayleigh,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

Elaine

Stayed 3 nights in Oct 2023
Response from Front of House on Oct 23, 2023
Dear Elaine,We very much for taking the time leave a review regarding your stay at the Mercure Nottingham Sherwood. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front of House

10/10 Excellent

FIONA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff, great hotel
I'm starting this review with the staff - Andrea on reception was our first contact, she was amazingly friendly as well as professional, made us right at ease from the start. Every time we saw her she said hello and a few kind words. Also Tammy and Jade from housekeeping who dealt with all our requests (extra milk etc) promptly and were also incredibly friendly. Lovely lovely John in the restaurant went the extra mile to find out what items were gluten free that I was unsure of thank you. Surprised that this hotel couldn't provide a gluten free sausage. Finally Felix in the gym/spa was so polite and held the door open for us as we entered and left - everybody made our stay so lovely. The breakfast staff were all friendly and accommodating - could do with having decaff coffee in the coffee machines. The beds were soooo comfortable. Our TV wasn't working, we reported it to reception and an engineer was in the room and sorted within 10 mins! Conveniently located to jump on a bus into Nottingham centre for shopping and eating out - overall an excellent stay!
Stayed 2 nights in Oct 2023
Response from Front of House on Oct 23, 2023
Dear Fiona,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Ellie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Breakfast buffet and bar area great. Helpful staff on reception and John in restaurant was lovely. Wpipd recommend to others.
Stayed 2 nights in Oct 2023
Response from Marilena Kristiadi on Oct 16, 2023
Dear Ellie,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location, there are lots of shops and amenities close by. There is also a good transportation network.
Stayed 1 night in Oct 2023
Response from Marilena Kristiadi on Oct 15, 2023
Dear Samantha,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Susan

Traveled with family and small children
Liked: Amenities
The reception Staff and 1 barman were exceptional but all other services were poor, especially the service and housekeeping staff.
Stayed 2 nights in Oct 2023
Response from Marcin on Oct 9, 2023
Dear MiriamWe very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front of House on Oct 3, 2023
Dear MiriamWe very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Maria

Traveled with family
Nice stay
Nice hotel central location friendly staff.effiecient service.
Stayed 2 nights in Sep 2023
Response from Front of House on Oct 3, 2023
Dear MariaWe very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Marilena Kristiadi on Sep 25, 2023
Dear Joseph,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Converted from Premier Inn
Very nice hotel and well situated near pubs and curry houses Staff were quite excellent and polite
Stayed 1 night in Sep 2023
Response from Marilena Kristiadi on Sep 25, 2023
Dear Christopher.We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay .
Stayed 1 night in Sep 2023
Response from Marilena Kristiadi on Sep 25, 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

8/10 Good

Kristiann

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Marilena Kristiadi on Sep 25, 2023
Dear Kristian,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

U IEONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Have their own restaurant and bar which are good.
Response from Marilena Kristiadi on Sep 25, 2023
Dear U Ieong,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

6/10 Okay

Michelle

Liked: Property conditions & facilities
The were too few staff in the bar bar and restaurant which meant delays. Rooms were clean. Pool small but did the job.
Stayed 2 nights in Sep 2023
Response from Marilena Kristiadi on Sep 12, 2023
Dear Michelle,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The receptionist was very welcoming, breakfast was great seating area nice and airy and most importantly my overall experience about the hotel was fantastic, I will definitely visit again.
Stayed 1 night in Aug 2023
Response from Marilena Kristiadi on Sep 12, 2023
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Dona

Traveled with partner
Liked: Amenities, property conditions & facilities
Front desk staff Andrea was friendly and helpful. Overall Hotel was good value for money and clean. We booked this hotel for certain facilities. Unfortunately hotel’s swimming pool was closed during bank holiday weekend due to a fault ,we were told. restaurant was moderately busy on Sunday night with one girl was taking orders and serving on her own. Our food arrived almost one and half hour later closer to 9.45 pm. There are no “Mains” for vegan travellers in the Menue. Front staff spoke to the chef at around 5pm , confirmed vegan version of Ramen could be made for dinner. When we came down to dine we were told that they ran out of that item? If you are a non vegan you’d love this place . Thank you
Stayed 1 night in Aug 2023
Response from Marilena Kristiadi on Sep 12, 2023
Dear Dona,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marilena Kristiadi on Aug 29, 2023
Dear JamesIt is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at a reasonable price
Great location and comfortable (albeit small) room. Good bus links into the city (about 5 minutes away) The pool was a good size and very clean. Breakfast and Dinner were of good quality and reasonably priced. The hotel decor reflected the lacemaking and bicycle manufacture heritage of the city. Parking at the hotel was expensive but can be much cheaper when booked through Your parking Space App.
Stayed 2 nights in Aug 2023
Response from Marilena Kristiadi on Aug 20, 2023
Dear Lee,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Arun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit
Really nice hotel with a great location. Friendly staff comfy bed. If I was going to stay in Nottingham again this would be my go to hotel. Just had for the night as I had a wedding but would loved to have spent more time. Only downside the shower was great good power on it, every few secs the heat would drop from hot to cold and go hot again. But from this great hotel
Stayed 1 night in Aug 2023
Response from Marilena Kristiadi on Aug 20, 2023
Dear Arun,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

2/10 Terrible

Richard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Marilena Kristiadi on Aug 20, 2023
Dear Richard,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely

2/10 Terrible

Eddie

Stayed 1 night in Aug 2023
Response from Front Office on Aug 8, 2023
Dear Eddie,Thank you for taking the time to tell us about your experience at the Mercure Nottingham Sherwood Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Front OfficeMercure Nottingham Sherwood Hotel

6/10 Okay

Mark, Wokingham

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Marilena Kristiadi on Sep 25, 2023
Dear Mark,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

peter

Stayed 3 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
hotel was lovely and all the staff were super helpful. Our only negative was the room was a little small and could have done with a vanity mirror.
Stayed 1 night in Jul 2023

6/10 Okay

Paul

Liked: Staff & service
Overpriced for a night stay. Bedroom fairly basic and bathroom in need of upgrade. The brightness in the Bar area at night lacks any atmosphere, the bar is good but fails to deliver.
Stayed 1 night in Jul 2023

8/10 Good

M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for couples and families
I had an amazing time .food was excellent odt things i love about this place is amenities indoor pool,steam rooms and jacuuzi Slept well comfy beds.clean place to just relax
Breakfast
Stayed 1 night in Jul 2023
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Very polite and helpful staff. Room a bit on the small side. Breakfast was delicious and good variety. Enjoyed the pool and sauna. Shame our toilet bowl was cracked and no sieve in the plug hole. These
Stayed 3 nights in Jun 2023
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

10/10 Excellent

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Room was compact but clean. The shower was amazing; a real power shower. Only hiccup was the TV did not work... however I was only in my room for a few minutes and it wasn't a problem for me but will be for other guests. Breakfast was fulsome and enjoyable. Service throughout friendly.
Stayed 1 night in Jun 2023
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

10/10 Excellent

Lee

Stayed 1 night in Jun 2023
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here; superior breakfast, small, but perfectly formed room, easy parking, with charging facilities.
Response from Marilena on Jul 21, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Nottingham Sherwood Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Marilena Kristiadi Front Office Manager

10/10 Excellent

Gary

Stayed 2 nights in Jun 2023
Response from FOH on Jun 13, 2023
Hi Gary,Thank you for taking the time to leave a review regarding your stay with us.I'm happy to see you enjoyed your stay with us and look forward to seeing you again soon.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly convenient hotel with great staff and expansive communal areas. Great bar and breakfast area.
Stayed 1 night in Jun 2023
Response from Front of House on Jun 12, 2023
Hi Simon,Thank you so much for taking the time to submit a review regarding your experience with us at the Mercure Nottingham Sherwood Hotel. I'm so happy that your enjoyed your stay with us. We hope that your next stay with us is just as good as your last one!Kind RegardsNatasha

8/10 Good

Efosa

Stayed 1 night in Jun 2023
Response from Front of House on Jun 12, 2023
Hi Efosa,Thank you so much for taking the time to leave a review regarding your stay with us. I'm so glad you had a great stay with us.We look forward to seeing you again and hope your next stay is just as great! Kind RegardsNatasha

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, friendly staff, good facilities
Part of a longer trip, so we only stayed one night, but such was the stay and the quality and cleanliness of the facilities and the excellent service by staff i would definitely stay here if i ever go back to Nottingham, John, the guy who helped us with breakfast stands out as a special mention, he was excellent.
Stayed 1 night in May 2023
Response from Front of House on Jun 12, 2023
Hi Simon,Thank you so much for taking the time to submit a review regarding your recent stay with us at Mercure Nottingham Sherwood Hotel.It's always great to hear that our guest have received a positive experience with us. We pride ourselves in giving quality customer service and this is testament to this.I will be sure to communicate your kind word to our staff member John as I'm sure he will love to hear this feedback.We hope to see you again soon!Natasha