Posted Jun 2, 2016 on Hotels
According to my teenage child, 'they can do a lot better. Everything was nice apart from the actual rooms'. Bugs were found crawling everywhere. Beds were badly made and had only a single sheet. In one of the rooms, there was no bedspread. Rooms were dusty, water left in kettle from the previous occupant. On one of the days, the housekeeper turned up at 5pm to clean the room! I rang reception from the room but got no response - it was easier to walk there to get a response.
Being a 4-star hotel, the fact that there were no sofas or fridges was disappointing. The swimming pool was too small for the size of the hotel. There was no telephone reception till we left the hotel area (3 - it was like we were out of civilization. Room lighting was in awkward places. The reception area/breakfast was good, staff were polite. Overall, the experience was disappointing so I definitely will not be going back there unless I want to be unreachable.
Comment from Hotel Management
by Hayleigh, Hotel Management
sorry to read that you did not enjoy your stay with us. The only rooms at the hotel - as per most of the other local four star hotels - that have sofa's in them are upgraded rooms such as Suites. At our hotel we have fridges in all of the upgraded rooms and Suites all have sofa's and separate lounges. I am sorry to read that you encountered some housekeeping issues - this will be raised with the manager of the department so that any necessary retraining can taken place