Ratings based on 564 Verified Reviews

3.7 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 21, 2019
Very nice motel. New owners are making improvements.. Rooms are good Garden is very nice.
4 out of 5
by A verified traveler

Posted Aug 18, 2019
Comment from Hotel Management
Aug 22, 2019 by Customer Care Team, Hotel Management
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
2 out of 5
by A verified traveler

Posted Aug 13, 2019
Bad loc and amenities made the cost of hotel seems unworthy.. more like a 2 stars. Breakfast is cereal, toast, coffee. Don’t consider eating eggs or yogurts (Freg don’t work in the room or at the cafeteria, I checked, fan blowing warm air).
Comment from Hotel Management
Aug 15, 2019 by Customer Care Team, Hotel Management
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.
5 out of 5
by A verified traveler

Posted Aug 7, 2019
Comment from Hotel Management
Aug 12, 2019 by Customer Care Team, Hotel Management
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!
4 out of 5
by A verified traveler

Posted Aug 5, 2019
Beautiful garden setting with relaxing hammocks and tree swinging chairs. Beautiful pool.
Comment from Hotel Management
Aug 16, 2019 by General Manager, Hotel Management
Dear Guest, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing! Best Regards, Fernando Arizaga General Manager
5 out of 5
by A verified traveler

Posted Aug 1, 2019
Comment from Hotel Management
Aug 2, 2019 by Guest Experience Team, Hotel Management
Dear Guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Fernando Arizaga General Manager
3 out of 5
by A verified traveler from Canberra

Posted Jul 31, 2019
They said there was an on-site restaurant and it has not been operational. They said due to liquor license. They had a birthday party function and there were still plastic plates of food not cleaned up the next day on the grounds around the pool. Continental breakfast was served with paper plates, cups and bowls and plastic cutlery.
Comment from Hotel Management
Aug 2, 2019 by Customer Care Team, Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
4 out of 5
by A verified traveler from Monte Rio

Posted Jul 26, 2019
I liked the property, but was very disappointed that we could not use the hot tub! They we're replacing the lights!
Comment from Hotel Management
Jul 26, 2019 by Guest Experience Team, Hotel Management
Dear Guest, Thank you for taking the time to rate your recent stay at our hotel. Whilst it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit. Best Regards, Fernando Arizaga General Manager
3 out of 5
by A verified traveler

Posted Jul 13, 2019
Comment from Hotel Management
Jul 15, 2019 by Customer Care Team, Hotel Management
Dear guest, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.
4 out of 5
by A verified traveler

Posted Jul 9, 2019
Comment from Hotel Management
Jul 11, 2019 by Guest Experience Manager, Hotel Management
Dear Guest, We would like to express our gratitude for your rating. We are always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon. Best Regards, Fernando Arizaga General Manager