Lobby

Reviews of SHG Hotel De La Ville

4.5 out of 5
SHG Hotel De La Ville
Viale Verona, 12, Vicenza

Reviews

8.2

Very Good

Rating 10 - Excellent. 151 out of 433 reviews" "
Rating 8 - Good. 185 out of 433 reviews" "
Rating 6 - Okay. 57 out of 433 reviews" "
Rating 4 - Poor. 31 out of 433 reviews" "
Rating 2 - Terrible. 9 out of 433 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Frank Anthony

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Michael

Traveled with family
Liked: Amenities
large quad room that was clean. air conditioned. room for parking.
Stayed 2 nights in Sep 2023

6/10 Okay

SHINICHI

Average
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Debbie, APO

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located across the street from a bus stop. The bus will take you to the city center, the mall, the train station, bus station or the nearby US military base. It also walkable to downtown if you feel like it. There are some restaurants within walking distance it the hotel has nice one. The breakfast buffet is very nice. The rooms are of a decent size and the staff is kind and helpful.
Stayed 4 nights in Aug 2023

8/10 Good

Calin

Traveled with family
Liked: Cleanliness, staff & service
OK
Stayed 1 night in Jul 2023

10/10 Excellent

Susan E.

Traveled with family
Nice large family room easy access for train into Venice
Stayed 2 nights in Jul 2023

4/10 Poor

Pierluigi

Disliked: Cleanliness, property conditions & facilities
A four-star dreaming of being a two-star. I am sure that, maybe in its heyday, Hotel de la Ville was a prime business. Clearly, those days are long gone. The rooms, the corridors, the building in general is clearly dating, but management resorts to one of the oldest tricks in the trade: keep a decent lobby, just to save face. Quite large (50, 80 even 160 people) one-night groups from countries not known for their high sanitation standards travelling on low-low-cost tours along with very, very blue-collar guests, some of them carrying huge dogs, seem to be its market niche. Imagine. In all fairness, Hotel de la Ville delivers the quality corresponding exactly to the price it charges, thus meaning: cheap is cheap and a four-stars, in reality, is a two-stars. I should not complain either about a €3 breakfast even if it includes staled cornetti, runny scrambled eggs, expired milk, badly kept yoghurt, awful coffee and ¾ foam, rather cold capuccinos or a $80 room with bad housekeeping. To add insult to injury, Hotel de la Ville is located in a tough neighborhood where strange, suspicious characters from a shelter next door continuously hover around the property, especially at night.
Stayed 7 nights in Jun 2023

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
All nice thanks
Stayed 1 night in May 2023

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable.
Stayed 1 night in May 2023

4/10 Poor

Haim

Disliked: Room comfort
Stayed 1 night in May 2023

10/10 Excellent

Margarita

Stayed 3 nights in Mar 2023

8/10 Good

Shanmugathaasan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 2 nights in Feb 2023

10/10 Excellent

Cochise

Stayed 1 night in Dec 2022

10/10 Excellent

Cochise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return soon!
Convenient location, fantastic breakfast, spacious room, perfect hotel for our needs.
Stayed 1 night in Nov 2022

4/10 Poor

Randy

Stayed 1 night in Sep 2022

10/10 Excellent

ROZA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

Lisandra

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and convenient, clean and has an excellent breakfast .
Stayed 4 nights in Sep 2021

6/10 Okay

Dave

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good, but could be better......
the service and cleanliness of the hotel was brilliant, breakfast/dinner staff could not do enough for you and the room was clean. the rooms however do need modernising for the prices being charged and something that is not due to the hotel was the immediate surrounding area is not the best
Stayed 7 nights in Sep 2021

8/10 Good

Jack

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good Hotel
Hotel was good, clean and comfortable.
Stayed 7 nights in Sep 2021

6/10 Okay

Mark

Business traveler
Liked: Staff & service, room comfort
Fine for a Day Trip.
The hotel is about 3/4 mile from the center of Vicenza and easy to get to. The underground parking is a bonus, even if some of the spots can be quite tight getting in and out of. The rooms are fine, just pretty dated. Definitely in need of some paint. The A/C and Internet were definite pluses, as both worked fine. The room size was pretty large, the breakfast looked good too. The biggest negative was that the locati on didn’t feel as it was the safest, through no fault of the hotel. If you are traveling for business for a day, it’s fine. Longer than that, I would probably be more comfortable staying somewhere else.
Stayed 2 nights in Sep 2021

10/10 Excellent

Roy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The best staff I have found in a Hotel. Room was verry clean and spacious.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The shower needed some updating. The shower drain cover was not attached correctly and it slid off causing someone to slip. The doorknob was different from all of the other doorknobs in the hallway. It didn’t fit correctly. As a result, without being extremely careful closing, fingers got caught. The knob was on room 205. The walls were very thin and the wood floors were very noisy, so you heard everything in the room next door.
Stayed 3 nights in Jan 2020

8/10 Good

Chiu Fan Job

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can ride a bus to and from the city centre.
Stayed 2 nights in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain and staff member are very friendly.
Stayed 2 nights in Sep 2019

8/10 Good

Thaku

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Ryan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ants all over the room people sleeping on the roof visible from the room not a safe part of town the food at the restaurant made me sick
Stayed 14 nights in Aug 2019

10/10 Excellent

Dinko

Liked: Cleanliness, staff & service, room comfort
Place on which we will return in Vicenza
Hotel is on a nice location for exploring Vicenza. Only 15 minutes by foot from old city. Superior room is big with a standard bathroom, but some investment in modern furniture will improve a lot the general aspect. Garage for parking is excellent. In conclusion, in spite of some space for improvement I will come back to this hotel if I am coming to Vicenza. The city is beautiful and worth to visit, Palladio and etc.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The staff was super friendly! Thank you for everything!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Within walking distance of great food. Excellent hotel!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
I don’t like the breakfast The law too much in the room I don’t sleep good
Stayed 1 night in Apr 2019

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very comfortable bed. Very nice hotel and very good restaurant in the hotel. Was a very good choice for one night business trip Also the free parking and free breakfast was excellent addition.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHG Hotel De La Ville
Reception staff very helpful in giving recommendations, directions, & in saving an item of property I had left behind. All spoke good English. Breakfasts excellent choice - very strong on catering for special diets. Hotel is large & when I was there had a conference, & a party of students. Excellent view from 7th floor, but soundproofing from neighbouring rooms needed work. The room I was in had no bedside table, something I hope can be sorted for future guests, perhaps by changing the bed to a single one. Was also lacking a safe. Hotel has a restaurant for evening meals. It was a little further from the city centre than I had realised from the map.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location from train, the staff, and how clean it was. I did not like that their was no AC available
Stayed 5 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
We chose this hotel as it had parking and was relatively close to the old town. Our room was clean and spacious. The staff were very friendly and helpful. The breakfast buffet was very good especially as it included a lot of healthy seeds and nuts to go in the muesli. It was about a 12 minute walk to the old town gate along a busy main road. As we were leaving early on our last day we asked for a packed breakfast. It wasn't a problem for them but when we opened it we were very disappointed. None of the nice cakes or fruit from the breakfast buffet just some hard toast, Nutella and a bottle of fizzy water! A sad way to end what was otherwise a very good stay
Stayed 3 nights in Sep 2017

8/10 Good

Tristan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Tina, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, location in not so nice part of town
Hotel is nice, rooms are huge and air conditioning is great especially since it was extremely hot while I was there! Helpful amenity kits, nice size shower and bathroom, which isn't always the case in Europe! Located a bit far from city center in not so nice area.
Stayed 2 nights in Aug 2017

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
This was the location we wanted to be in so it was perfect
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Hotel was fantastic!
Stayed 1 night in May 2017

10/10 Excellent

Phil, Worcester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Although mainly a business hotel, as tourists we found this a very good place to be based. It was around a ten minute walk from the city centre of Vicenza and all the sights, and around a fifteen-minute walk from the railway station. Staff were friendly and helpful. The room was large and clean. Being a little way out of the centre, and set back from the road, it was also quiet. The breakfast was good and even when it was busy the staff ensured everything was kept well-stocked. Although the restaurant menu did not have a large choice in the evening, it was more than adequate and the food was good.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were wonderful! Restaurant was amazing!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for the money
Good breakfast and modern

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on the outside of the walled town
Walkable to the town for a fairly fit person. Hotel reception open 24/7 staff friendly and helpful. The barman helped us with hot drinks on our return to the hotel, reception staff helped us at 3am when we arrived and left. Please note car park entrance to hotel is shut off for hotel security from 12pm so you have to walk around. Room was large, great views of the town from the 7th floor, large windows.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Valerie, American living in Europe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was here for work. The hotel itself was very comfortable. They have enough free self-parking, the beds are comfortable and the staff was very helpful (they will call restaurants to make reservations etc). Unfortunately the nieghborhood isn't great. While it is walking distance to downtown the area is not the best. (ladies of the night on the corner after 10 pm) As a single female I would probably not choose this part of town again. But if you don't care about neighborhood and are looking for a well priced comfortable hotel this one is good.