Ratings based on 427 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Run down and not very clean

Posted Sep 7, 2017
The hotel's location is great. It's situated in a very beautiful old building (if I had to guess built around 1910 or so). But unless you get their more expensive rooms, everything seems old, dirty and run down. I was disappointed.
Comment from Hotel Management
Sep 11, 2017 by Martina Lazarova, GM, Hotel Management
Dear valued guest, thank you very much for your feedback. We are happy that you like hotel location just few steps from Wenceslas square. Our hotel was build 1892. Today's appearance hotel gained due to a sensitive reconstruction and architectural design. Now 20 out of our 28 rooms are after the reconstruction made 2017 and the rest should be done till the end of this year. I fully agree with you it was necessary . We hope you can give us second chance and we will be happy to welcome you back one day. Best Regards,
3 out of 5
by A verified traveler

Ok hotel clean, room was creepy.

Posted Sep 2, 2017
Clean rooms, good location. Room felt a bit creepy. Wasn't comfortable. I left my necklace in the room on the dresser and called after we checked out, but housekeeping said they didn't find it. Disappointed. Also beware of high car service fees. Don't believe what reception tells you about car prices.
Comment from Hotel Management
Sep 9, 2017 by Martina Lazarova, GM, Hotel Management
Dear Valued guest, thank you for your feedback and positive comment about the location and cleanliness. The rest of our rooms should be refurbished till the end of the year. Can you please share with me your room number and name, we have the housekeepers working with us long time and lost&found procedure is followed but I would like to follow up. Regarding our car services these are definatelly more expensive than Uber and other sharing taxi services. We have no problem to assist you arranging these services also. Best Regards
4 out of 5
by Rajiv

Location and service

Posted Jul 12, 2017 on Hotels
Great hotel, great location, excellent service, but the only negative thing was there was not A/C unit for the front second room in which we slept in and had the kids sleep in our portable Air conditioned room.
Comment from Hotel Management
Jul 26, 2017 by Sarka, Hotel Management
Dear Rajiv, thank you for choosing hotel Suite Home during your recent trip to Prague and sharing your experience with us. We are happy to read you truly enjoyed our hotel, especially mentioning location and excellent service. We are sorry to read you had troubles with the A/C. We are planning to renovate it. I sincerely hope you still had a nice holidays in Prague and we are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Rest and go

Posted Jul 9, 2017
I was out mostly on day 2, while was resting on first day. Have to take Uber to nearby shopping and not expensive. Staffs were helpful. Didn't like the breakfast as both days similar food, and not apetizing. Luckily did not take breakfast option. Lots of choices around the corner.
Comment from Hotel Management
Jul 26, 2017 by Sarka Traubova, Hotel Management
Dear Gobinsk, thank you for choosing hotel Suite Home and sharing your experience with other travellers. We are delighted to read you found our staff helpful. I am sorry to read you did not enjoy our breakfast selection. We appretiate your feedback. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from san jose, CA

Walking distance to major attractions.

Posted Jul 5, 2017
Next door to beer spa. But you need make a reservation ahead.
Comment from Hotel Management
Jul 26, 2017 by Sarka Traubova, Hotel Management
Dear Samanta, thank you for choosing hotel Suite Home and sharing your comment with other travellers. We are hoping you truly enjoyed your stay with us and we are looking forward to your next visit. Kind regards,
5 out of 5
by Julia

Overall a very comfortable, perfect location.

Posted Jul 5, 2017 on Hotels
From the first moment I knew it would be good. Apart from the 'rip off' taxi from the railway station ( don't use them if you have an option) the staff at home suite were fabulous. The apartment is very comfortable and huge by European standards. The kitchenette could be slightly better stocked ( ie small fry pan) but everything else was there including comfortable robes and slippers. The shower is very small and somewhat lets the property down. The breakfasts are substantial and yummy with very friendly and helpful staff. The property is opposite the Sheraton, within easy walking distance to everything including the railway station.
Comment from Hotel Management
Jul 26, 2017 by Sarka, Hotel Management
Dear Julia, thank you for choosing hotel Suite Home and dedicating your time to post your generous review. We are delighted to read about your first good impression. Your kind words mentioning our staff, well equipped apartment and delicious breakfast are the best efforts for us. We are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
4 out of 5
by A verified traveler

Posted Jun 30, 2017 on Hotels
Overall was good. But im particular about the toilet and shower area. Too small and cramped.
Comment from Hotel Management
Jul 26, 2017 by Sarka, Hotel Management
Dear valued guest, thank you for choosing Hotel Suite Home during your recent trip to Prague and sharing your comment with us. We are sorry to read you found the toilet rather and shower area rather small and cramped. If you prefer bigger bathroom I recommend to book the Deluxe Suite for your next visit. with a bath tub. I sincerely hope you still had a nice trip to Prague. Kind regards,
4 out of 5
by Dina

Posted May 20, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Sarka, Hotel Management
Dear Dina, thank you for choosing hotel Suite Home and sharing your comment with us. We are hoping to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
5 out of 5
by Colin

Posted Apr 27, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017 by Sarka, Hotel Management
Dear Colin, thank you for choosing hotel Suite Home and sharing your generous review with us. It was a real pleasure to have you as our guest and we are looking forward to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office
5 out of 5
by A verified traveler

Family friendly

Posted Apr 21, 2017 on Hotels
Ideally located, staff really helpful, spacious Czech style apartment.
Comment from Hotel Management
Apr 25, 2017 by Sarka, Hotel Management
Dear guest, let me first thank you for choosing our hotel for your recent trip to Prague and sharing your comment with other travellers. We are delighted to read your generous words, especially mentioning our great location and friendly staff. We are looking forward to welcome you back in the nearest future. Kind regards, Sarka Traubova, Guest Relations Manager/Front office