Ratings based on 771 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2017
Great location and easy to walk to shopping, restaurants and old town square. Nice modern hotel. Comfy bed.
Comment from Hotel Management
Aug 8, 2017 by Lenka Bizkova, Hotel Management
Dear guest, Thank you very much for taking the time to evaluate your stay at NYX Prague, we greatly appreciate it. I am pleased to see that you overall enjoyed your time here and we hope that we made you feel as welcome and comfortable as possible during your stay with us. Thank you again for your feedback and we hope to welcome you back to Prague very soon. With best regards, Lenka Bizkova Hotel Manager
2 out of 5
by A verified traveler from Malaysia

Need improvement

Posted Jul 24, 2017
Stayed for 2 nights for 2 person. On 2nd day, amenities not refilled and given only 1 towel. Was requested to pickup all missing items from the receiptoon myself. Room is dark and dusty esp the table. Walkway to the room is dark as well (suggest you put the sensor light immediately after the lift.) Breakfast was good and toilet is clean.
Comment from Hotel Management
Jul 27, 2017 by Lenka Bizkova, Hotel Management
Dear ShirlG, Thank you very much for taking the time to leave us your feedback following your recent stay, we greatly appreciate it. I am sorry to hear that you were disappointed with your hotel room and the amenities. I have taken on board all your comments and have forwarded them to the relevant department managers to look into and and improve our standings in that regards for all our future guests. Kind regards, Lenka Bizkova, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2017
Room was lovely and beds were super comfy! Our shower had a tiny hole in the sealant so we had a puddle of water after the shower but other than that the hotel was super cool and perfect location for all the sights. The staff were really nice and welcoming too. Would definitely stay again
Comment from Hotel Management
Jul 27, 2017 by Lenka Bizkova, Hotel Management
Dear guest, Thank you very much for taking the time to evaluate your recent stay at NYX Prague, we greatly appreciate it. I am pleased to see that you overall enjoyed your time here and we hope that we made you feel as welcome and comfortable as possible during your stay with us. I will be sure to pass your praise along to all our staff members. Your comment regarding the shower has been passed along to our Maintenance Manager to fix it. Thank you again for your feedback and we are looking forward to welcoming you back to NYX Prague very soon. With best regards, Lenka Bizkova Hotel Manager
5 out of 5
Recommended
for Families
by A verified traveler from Montreal, QC

Nice hotel in the center of Prague.

Posted Jul 19, 2017
Wonderful hotel, service and staff. Great location. Probably not the best hotel for a family with young children but only because of the decor which may not be kid friendly.
Comment from Hotel Management
Jul 27, 2017 by Lenka Bizkova, Hotel Management
Dear Tim, Thank you very much for taking the time to evaluate your stay at NYX Prague, we greatly appreciate it. I am pleased to see that you enjoyed your stay with us and were impressed by our central location, perfect for sightseeing! Thank you for your feedback about the decor, we always appreciate our guests point of view, even the view of our little guests is very important! We hope to welcome you back to Prague very soon. With best regards, Lenka Bizkova Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Location excellent for touring and transport

Posted Jul 2, 2017
Staff was incredibly helpful when our group of 11 had all 13 bags lost by evil Air Berlin. They went the extra mile to help and accommodate.
Comment from Hotel Management
Jul 13, 2017 by Leka Bizkova, Hotel Management
Dear guest, thank you very much for taking the time to evaluate your stay at NYX Prague, we greatly appreciate it. I am pleased to see that you overall enjoyed your time here and we made you feel as welcome and comfortable as possible during your stay with us. Losing luggage is very unpleasant and I am very glad that my colleagues were helpful. I will be sure to pass your praise along to all our front office members. Thank you again for your feedback and we hope to welcome you back to Prague very soon. With best regards, Lenka Bizkova Hotel Manager
5 out of 5
by Ana Lidia

Great place

Posted Jun 22, 2017 on Hotels
Really convenient location, excellent breakfast, and great service
Comment from Hotel Management
Jun 30, 2017
Dear Ana, Thank you very much for taking the time to evaluate your stay at NYX Prague, we greatly appreciate it. I am pleased to see that you overall enjoyed your time here and we hope that we made you feel as welcome and comfortable as possible during your stay with us. I will be sure to pass your praise to along all our staff members. Thank you again for your feedback and we hope to welcome you back to Prague very soon. With best regards, Lenka Bizkova
1 out of 5
by A verified traveler

not recommended

Posted Jun 3, 2017 on Hotels
AC was not working , tv was not working . and sheets were not replaced in any of the days !
Comment from Hotel Management
Jun 30, 2017
Dear guest, thank you for taking the time to leave us some feedback following your stay with us and please accept our apologises for the technical issues. The new A/C has just been installed but unfortunately we had to have a technical inspection confirmed by local authority before we could switch it on. The A/C is completely running now. I am very sorry about the TV and I have passed your feedback to the Technical Manager. Regarding the sheets we change them every 3rd day or upon guest request. I can not apologise enough for the disappointment that you have felt and please do not hesitate to contact me directly if you would like to discuss it further. Kind regards, Lenka Bizkova Hotel Manager Many thanks, Lenka Bízková
2 out of 5
by A verified traveler

Posted May 31, 2017
Pros: Decor
Cons: Customer service.
Location: Location is good but not great.
AC was broken for a week when we were there. It got hot and uncomfortable. I would stay elsewhere unless they fix the AC issue which I've read has been going on for a while. First receptionist lied to me.
4 out of 5
by A verified traveler

good location.

Posted May 12, 2017 on Hotels
central location. decent breakfast. no room service so you have to go to reception each​ time. very friendly and helpful staff. would recommend to stay.
Comment from Hotel Management
Jun 5, 2017
Dear guest, Thank you for taking the time to leave us your feedback following your stay at NYX Prague. I am pleased that you enjoyed our Super Breakfast buffet - the perfect start to a day of sightseeing! Indeed thanks to the hotel location all main historical attractions are in walking distance. I am also pleased that our staff made you feel as welcome as possible. I am sorry we have not fulfilled your expectations with the room service but we have chosen a different philosophy. However your feedback according to that has been given to the appropriate Managers for them to consider some changes. We do hope to welcome you back to Prague again soon and thank you again for recommending our hotel to other travellers. Many thanks, Lenka Bizkova Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel central, with a cool modern twist.

Posted Apr 7, 2017
We had an excellent stay in Prague, i would strongly recommend urban adventures day trip our guide was superb and went well beyond the call of duty.
Comment from Hotel Management
Apr 21, 2017 by Lenka Bízková, Hotel Management
Dear guest, thank you for the nice words about our NYX Prague and I am glad you enjoyed your stay and the trips in our beautiful city. NYX team is full of city lovers and they are more than happy to recommend interesting tours to our guest. We already look forward to welcoming you back to Prague soon again. Sincerely yours, Lenka Bízková Hotel Manager