Ratings based on 445 Verified Reviews

3.8 out of 5
86% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

No hospitality, far away, rude kitchen maids

Posted Jan 4, 2018
Hospitality is what you won’t get in this hotel. There is no complimentary water in the room and when you go to get water in breakfast room during bf the kitchen maid came out and said u can’t get water with bottle,There is no other plain jar of water or bottle water provided. The other day the lemon water jar was gone, so I asked the staff, she said there is no jar for water. Yet, when my bf went down later there is a jar of lemon water! That’s too low for a 4 star hotel. The breakfast is always cold, even the hot dishes. There is microwave for use. Every time next door open their door u would feel like yours is opened, so does TV. No amenities in toilet, no slippers, no toilet lock, no drinking water. Curtain is transparent. From day 1 till day 4 I asked everyday few times if we could change room, I couldn’t open luggages while other standard rooms could. Yet the reception kept saying I’m sorry it is impossible because u booked a standard. Well I know it’s a standard room but there are other standard room which has a square hallway for us to open luggages. The standard room sizes vary and maybe we book through Expedia and they get less rate what so ever, till day 7 I couldn’t change but there are many other guests kept moving in n out the other standard rooms I wanted. The hotel is very far away (5-6 blocks )to bus station or metro. It was hard to walk in such a windy cold weather, so Uber is the choice. Many nearer hotels nearby
Comment from Hotel Management
Jan 10, 2018 by Kira, Hotel Management
Dear Wai, thank you so much for choosing our Hotel for your stay in Prague and for your time to share your experience that is very important for us. We are feeling incredibly sorry that we didn't meet your expectations. Please, accept our sincere apologies if the walls were quite thin since we have historical building and can not change it a lot. We are also very sorry that while booking you didn't notice that we have 3 stars in our Hotel and can provide all the amenities for additional cost but if you let know at the reception we would definitely do our best to provide you with the water in the room. Unfortunately we could not provide you with the other room you saw because other guests were staying there for the whole period of your stay but it is of the same size as yours. It's such a pity you didn't look at our location before to see the distance to the city center, we are very sorry that December weather was quite cold that you could not walk to the city center. We would like to believe that nevertheless you have a nice memory of Prague and would be grateful to welcome you once again maybe in superior room to have a chance to make your next stay better. With kind regards, Kira Mironova, CRM
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Lovely hotel, location ok

Posted Dec 11, 2017
Super clean rooms and friendly, helpful reception staff. Breakfast selection big and tasty. Location a little out of the way... in hindsight I would have preferred to be nearer old town as we felt a little stranded in the winter evenings... too far to go back in to the old town area. As long as you don't mind metro or a long walk then it's a quieter and calmer area to stay and excellent value for money. Hot tip if you stay here... the hop on hop off bus red line was near the metro stop and we thought this would be an excellent way to start a sightseeing day... hadn't realised its first pick up was 10.30 in this area and it was 20 mins late both mornings so it made our day really late.
Comment from Hotel Management
Dec 11, 2017 by Kira, Hotel Management
Dear Gina, thank you a lot for choosing our Hotel For your stay in Prague. We are pleased to hear that you had such a comfortable stay at our tidy room and enjoyed the breakfasts. Friendly staff is our priority and we are always glad to take care of your stay. We do hope that some distance to the city center didn't spoil your stay and you had a memorable one. We would be delightful if one day you came to visit us again and already look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel in a nice area

Posted Nov 26, 2017
Hotel is modern, clean and staff are extremely welcoming and helpful. Timur checked us in and was particularly welcoming and talked us through the map and where we could go for dinner. Hotel is 5 minutes walk from the nearest metro, and area is fairly quiet whilst being quite central. Rooms are small not that that bothered us, had everything we needed and hotels and rooms were clean and very presentable. Would stay here again.
Comment from Hotel Management
Nov 28, 2017 by Kira, Hotel Management
Dear Hannah, thank you so much for time to share your experience that is very important for us. We are incredibly pleased to hear that you had a lovely stay at our convenient hotel. Friendly and helpful staff is our priority and we are always glad to take care of you and your stay. You know that our doors are always open for you and we would be more than happy to welcome you back:) With kind regards, Kira Mironova, CRM
4 out of 5
Recommended
for Couples
by A verified traveler from Alberta, Canada

A good time was had

Posted Oct 10, 2017
Pros: An easy walk to shops and restaurants.
Cons: Sunday morning breakfast was a bit lacking but could have been due to people leaving early and making sandwiches?
Location: Short walk to tram station Easy walk to the new Old Town Meckanical Balet bistro, good food with friendly staff. Husband said good beer
Quiet side street, very clean. The room was small but we only slept there. TV was a bit limited, but how much TV do you really watch? But an English speaking station would have been good. Breakfasts are varied, lots to choose from with hot and cold choices. Local food was featured. The stuffed peppers at breakfast were tasty and unexpected. A 15 minute walk will take you into town. Bring flat, comfortable shoes.
Comment from Hotel Management
Oct 10, 2017 by Kira, Hotel Management
Dear Guest, thank you a lot for your stay with us and sharing your experience that will be definitely helpful for the guests who are just going to visit Prague. We are so happy to hear that you liked not just the room but also breakfasts and our convenient location that is close to the city center. You know our doors are always open to welcome you back:) With kind regards, Kira Mironova, CRM
1 out of 5
Recommended
for Everyone
by A verified traveler

No room st the Inn

Posted Jun 10, 2017 on Ebookers
Unable to review as only saw reception. Was moved to another hotel as was told the room needed refurbishing after a flood.
Comment from Hotel Management
Jun 28, 2017 by Kira, Hotel Management
Dear Guest, we are incredibly sorry for the inconveniences that happened in our Hotel those days once again once and do hope a lot that you also enjoyed your stay in the other Hotel. Now the issue is solved and we would be happy to welcome you in our Hotel. With kind regards, Kira Mironova, CRM
5 out of 5
by barbara

Close to metro

Posted May 29, 2017 on Hotels
It was very close to the metro station. Beautiful rooms.
Comment from Hotel Management
Jun 28, 2017 by Kira Mironova, Hotel Management
Dear Barbara, we are glad to hear that you liked our convenient location and the room where you stayed by itself. And we do hope that in the nearest future you will be back to visit us again:) With kind regards, Kira Mironova, CRM
3 out of 5
by A verified traveler

Posted Apr 25, 2017
A bit far from centre town..very busy area..The room was very small. There were varying choices for breakfast each day, so that was nice. Would we stay here again, no.
Comment from Hotel Management
May 11, 2017 by Kira, Hotel Management
Dear Guest, thank you so much for your stay with us and for your time to share your experience. We are delightful to hear that you liked our various breakfast but feeling so sorry that the distance to the city center seemed quite far for you, we do hope that it didn't spoil your stay. And we would be still very happy if you could come to visit us again and to give us a chance to change your opinion:) With kind regards, Kira Mironova, CRM
4 out of 5
by Hugo

Nice convenient hotel

Posted Apr 9, 2017 on Hotels
The service is great, staff very helpful and nice. The room was very small but apart from that its a very nice place to stay. The breakfast is good.
Comment from Hotel Management
Apr 20, 2017 by Kira Mironova, Hotel Management
Dear Hugo, thank you a lot for your stay with us and sharing your experience. We are so glad to hear that you liked the room where you stayed and enjoyed the breakfast. Hopefully you will come back to Prague soon and stay with us again:) With kind regards, Kira Mironova, CRM
4 out of 5
by Jerrica

Posted Mar 24, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Kira Mironova, Hotel Management
Dear Jerrica, thank you a lot or your stay with us and sharing your experience. We would be thankful to know what we could improve to get 5 stars of 5 from and and of course look forward to welcome you again:) With kind regards, Kira Mironova, CRM
5 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham,England

Good value hotel

Posted Mar 4, 2017
Excellent value hotel,although a walk from Old Town. Friendly,helpful staff.Quiet.Good bfast choice.
Comment from Hotel Management
Mar 6, 2017 by Kira, Hotel Management
Dear Helena, thank you very much for sharing your experience with us and other travelers who are going to stay with us. We would be delightful to welcome you back and already look forward to your next visit:) With kind regards, Kira Mironova, CRM