Ratings based on 15 Verified Reviews

4.3 out of 5
100% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale

vacation

Posted Jul 30, 2017
very nice, clean and comfortable, close to expressway and restaurants
Comment from Hotel Management
Jul 31, 2017 by Aseel, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are very happy that your stay here with us was comfortable! We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann arbor Michigan

Nice hotel close to everything

Posted Jul 16, 2017
They have a lift in the pool for people with disabilities. What a great idea
Comment from Hotel Management
Jul 20, 2017 by Aseel, Hotel Management
Thank you for the 5 stars! We hope to see you in the near future!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Monroeville , PA

Hotel close to Restaurants, Fuel & Main Hwy.

Posted Jun 26, 2017
Hot Breakfast items were enticing, however, Bacon is rarely served. Delicious Chocolate Chip Cookies are almost addictive that it's difficult for the Staff to keep them available for Guests at the Front Desk. They're strikingly good! Lovely Contemporary Sink in bathroom. Jetted Bathtubs would be appreciated. Grateful that a Microwave & Refrigerator are in the Guest Rooms. Overall Family Friendly environment.
Comment from Hotel Management
Jun 28, 2017 by Aseel Elias, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our service and amenities at Country Inn & Suited Novi MI. We look forward to your next stay.
4 out of 5
by Kimberly

Pretty Good

Posted May 22, 2017 on Hotels
I really liked our stay. We were located close to a lot of great eateries and close to our event. The staff was pleasant and the room was perfect. The only real negative I had was that the pillows were terrible. They were just really small and I know feather pillows last long, but it just wasn't comfortable. However, that might just be user's choice and a problem for me not really everyone else. Overall it was a pleasant stay, not to mention the lobby had free cookies :).
Comment from Hotel Management
May 26, 2017
Write your comment.Thank you for your feedback and for taking the time to write about your experience at our new Country Inn & Suites Novi. We are delighted to read that you enjoyed your stay but really sad to hear that our pillows were uncomfortable for you . We look forward to your next stay.
4 out of 5
by Marcy

Posted May 21, 2017 on Hotels
Over all ok. Had checking in issues. Had dirty washcloth and toilet wasn't clean.
Comment from Hotel Management
May 23, 2017
Thank you for reaching out and writing your review. We are sorry you were not satisfied with your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
5 out of 5
by A verified traveler

A+++++ hotel

Posted May 17, 2017 on Hotels
The front desk attendant was very nice and friendly. The room was spacious and clean with a great Wifi service. The breakfast was excellent.
Comment from Hotel Management
May 19, 2017
Thank you so much for the kind word describing our property and service at the Country Inn & Suites Novi We look forward to your next stay.
5 out of 5
by Tracie

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 12, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our new Country Inn & Suites Novi. We look forward to your next stay.
4 out of 5
by A verified traveler

Excellent; but Saturday breakfast is too late

Posted May 2, 2017 on Hotels
Everything was excellent, except the management decision to start breakfast at 7:00 (too late in which to partake and get to local 7:15 soccer pregame warm up). Breakfast was one of the reasons for going to the hotel. Bagels, fruit, and coffee, which were available, are not the "breakfast" that was described.
Comment from Hotel Management
May 4, 2017
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast hours, our hours are set by the brand but in the future we can work it out for our guest if they have to leave early on the weekend. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.
4 out of 5
by Rick

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 4, 2017
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
4 out of 5
by ALICIA

Great Value for Price

Posted Apr 30, 2017 on Hotels
Housekeeping needs to do better! Very first room I was placed in was filthy. The bathroom was not cleaned at all! However, I was upgraded to a better cleaner room. Front desk service was great! Breakfast was okay. Hotel is in great condition, just needs better Housekeeping.
Comment from Hotel Management
May 4, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our Country Inn- Novi and were able to solve your issue . We look forward to your next stay.