Ratings based on 107 Verified Reviews

3.3 out of 5
62% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the conference hall.

Posted Sep 20, 2017
Pros: Room was wide enough.
Cons: I want to set hair dryer at each room.
Location: Mexican restaurant is near the hotel.
I attend the exhibition "The battery show". Season was nice, so my travel was very comfortable.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay. I have taken a note of your suggestion. It was good to have you here, and we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Phoenix AZ

Adequate stay.

Posted Sep 20, 2017
Hotel staff was not at the desk in the morning. Had to wait a while for someone to show up. When I booked, the info said breakfast was included. They have no breakfast. Coffee and granola bars. Hotel would not print a receipt when I checked out. Claimed they couldn't because I booked through Expedia. This is ridiculous - other hotels print a receipt with no problem. Staff not friendly or helpful. They need training in customer service.
1 out of 5
by Ben

Bad Night Bad Stay

Posted May 28, 2017 on Hotels
In the middle of the night, the fire alarm went off. Apparently someone had a weed smoking accident and started a fire. Even though I had an early morning I was outside for 3 hours. Then the hotel refused to give my any financial compensation for the inconvenience.
Comment from Hotel Management
May 30, 2017 by Manager, Hotel Management
Ben, We can understand your frustration by being surprised in the middle of the night from a fire alarm going off. It can be a scary situation, and thankfully this was a false alarm and our guests followed the directions of the local authorities and there was no significant damage or loss of life. This type of situation is very rare and we are sorry it tainted your positive experience at our hotel. Please come back to stay with us again, we are certain you will have a better nights sleep and will enjoy your stay with us. General Manager
4 out of 5
by JULIE

Stayed for Business

Posted Apr 27, 2017 on Hotels
Quiet hotel, little outdated. Room was good size, especially kitchen area. However, there are no kitchen utensils or any other cooking items in the room. Apparently, you need to ask the front desk for the items you need. The breakfast consists of coffee and muffins.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Julie, it was a pleasure to have you as our guest at Extended Stay America Detroit - Novi - Haggerty Road. We are glad you had a comfortable visit and liked the spaciousness of your room. We appreciate your observation and hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Latoria

Lower the price or Update the room

Posted Apr 9, 2017 on Hotels
The room was alright it could've been better for the price I paid!!
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Latoria, thank you for your feedback. We are glad you were overall pleased with your visit to our hotel. We appreciate you sharing your observation about your room and regret it did not meet all your expectations. Your comments have been a taken a note of as we begin formulating plans for future renovations. We offer affordable nightly rates for longer stays, and we hope you will choose us again. Sincerely, General Manager
2 out of 5
by Jameellah

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
Jameellah, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
5 out of 5
by jray

Posted Mar 23, 2017 on Hotels
enjoyed it
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Jray, it was a pleasure to have you as our guest at Extended Stay America Detroit - Novi - Haggerty Road. We are glad you had a wonderful time with us. We hope to see you soon. Sincerely, General Manager
5 out of 5
by Tierra from 21555 haggerty rd

great stay wonderful staff

Posted Mar 22, 2017 on Hotels
awesome
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Tierra, you put a smile on a lot of faces around here with your kind words. Thank for your fantastic comments about our staff and for letting us know that we were able to deliver a comfortable stay to you. It was our pleasure to have you with us at Extended Stay America - Detroit – Novi. We hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Avoid this place

Posted Mar 10, 2017 on Hotels
This place is a dump. My non smoking room was dirty smelled like an ashtray. The thermostat was broken so it was about 90 degrees in the room, so I had to sleep with the window open.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

nice enough

Posted Feb 21, 2017
Pros: I liked the desk/desk chair. Didn't use the kitchen, but it seemed good.
Cons: Would be nice to see a safe in the room for laptop and electronics. My deadbolt didn't turn, was misaligned
Pretty inexpensive place to stay in southern michigan, nice enough but of course it's not the ritz. I didn't spend much time in the room anyway.