Ratings based on 104 Verified Reviews

3.3 out of 5
63% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by JULIE

Stayed for Business

Posted Apr 27, 2017 on Hotels
Quiet hotel, little outdated. Room was good size, especially kitchen area. However, there are no kitchen utensils or any other cooking items in the room. Apparently, you need to ask the front desk for the items you need. The breakfast consists of coffee and muffins.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Julie, it was a pleasure to have you as our guest at Extended Stay America Detroit - Novi - Haggerty Road. We are glad you had a comfortable visit and liked the spaciousness of your room. We appreciate your observation and hope to welcome you back soon! Sincerely, General Manager
3 out of 5
by Latoria

Lower the price or Update the room

Posted Apr 9, 2017 on Hotels
The room was alright it could've been better for the price I paid!!
Comment from Hotel Management
Apr 11, 2017 by Manager, Hotel Management
Latoria, thank you for your feedback. We are glad you were overall pleased with your visit to our hotel. We appreciate you sharing your observation about your room and regret it did not meet all your expectations. Your comments have been a taken a note of as we begin formulating plans for future renovations. We offer affordable nightly rates for longer stays, and we hope you will choose us again. Sincerely, General Manager
2 out of 5
by Jameellah

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by Manager, Hotel Management
Jameellah, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
5 out of 5
by jray

Posted Mar 23, 2017 on Hotels
enjoyed it
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Jray, it was a pleasure to have you as our guest at Extended Stay America Detroit - Novi - Haggerty Road. We are glad you had a wonderful time with us. We hope to see you soon. Sincerely, General Manager
5 out of 5
by Tierra from 21555 haggerty rd

great stay wonderful staff

Posted Mar 22, 2017 on Hotels
awesome
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Tierra, you put a smile on a lot of faces around here with your kind words. Thank for your fantastic comments about our staff and for letting us know that we were able to deliver a comfortable stay to you. It was our pleasure to have you with us at Extended Stay America - Detroit – Novi. We hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Avoid this place

Posted Mar 10, 2017 on Hotels
This place is a dump. My non smoking room was dirty smelled like an ashtray. The thermostat was broken so it was about 90 degrees in the room, so I had to sleep with the window open.
3 out of 5
Recommended
for Everyone
by A verified traveler from california

nice enough

Posted Feb 21, 2017
Pros: I liked the desk/desk chair. Didn't use the kitchen, but it seemed good.
Cons: Would be nice to see a safe in the room for laptop and electronics. My deadbolt didn't turn, was misaligned
Pretty inexpensive place to stay in southern michigan, nice enough but of course it's not the ritz. I didn't spend much time in the room anyway.
2 out of 5
by A verified traveler from Michigan

Would not rebook

Posted Feb 10, 2017
The hotel is older and it shows. My room was musty smelling and both the heater and refrigerator were very noisy. The biggest issue however was on my second morning when there was NO HOT WATER! It was barely lukewarm and completely unacceptable in my opinion. Finally, the breakfast consists of granola bars and bland muffins.
Comment from Hotel Management
Feb 14, 2017 by Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that you were unhappy with your stay. We can assure you that the hot water issues are being taken care of. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 out of 5
by A verified traveler from G

Convenient location but inconvenient accommodation

Posted Jan 30, 2017
No hot water in room so we had to change rooms in the middle of the night. The hotel desk agent said I would only be charged one night for the inconvenience but I was still charged for 2 nights
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 12, 2016 on Hotels