Lobby

Reviews of Hilton Garden Inn Detroit/Novi

3 out of 5
Hilton Garden Inn Detroit/Novi
27355 Cabaret Drive, Novi, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 56 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brandon W. on Mar 12, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brandon W. on Mar 12, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Stefan, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I come to Michigan I always stay here! Very nice and clean, staff is excellent. In a good safe area, walking distance to local shopping centers and a movie theatre.
Stayed 2 nights in Feb 2024
Response from Brandon W. on Feb 21, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean accommodations
Stayed 1 night in Dec 2023
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brandon W. on Feb 7, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Shannon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Do wish there was complimentary breakfast though.
Stayed 2 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Glad that you enjoyed your stay. We do have rate plans where you can included breakfast in your rate if you decide to book with us again.

8/10 Good

Ryan

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room had some stains. Heat fluctuated in room a lot
Stayed 3 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Karyn Lynne

Stayed 3 nights in Jan 2024
Response from Brandon W. on Jan 15, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Jo Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and very nice staff. I stayed the night of NYE - I explained that I was planning on a quiet night, and they gave me a top floor room at the end of the hall. I was also allowed to check in an hour early, and checkout was quick and easy. Will definitely book here again.
Stayed 3 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, best customer service. I felt very welcome.
Stayed 4 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Usman

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

2/10 Terrible

Connie

Stayed 1 night in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Is there anyway we could have made your stay better? Please contact the hotel so we can get some feedback.

2/10 Terrible

MaraNita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This trip was horrible I’m trying to reach you all right now for a refund I was put on a floor with a team of teenage boys that banged on my door and ran at least 10 times triggering my grandsons adhd Asperger’s syndrome I requested another room and was put next door to a crying baby all day and all night and I have to drive another 12 hours
Stayed 1 night in Dec 2023
Response from Brandon W. on Jan 31, 2024
Thank you for your feedback. I do apologize that this was not a good stay for you. We tried our best to keep the team in line with the noise complaints. We hope that you will consider staying with us again and give us another chance

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Staff super friendly and helpful!
Stayed 2 nights in Dec 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Shanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback. Hope to see you again soon!

4/10 Poor

Pamela

Stayed 18 nights in Nov 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novi Solo Mission
Hilton Garden Inn in Novi was a wonderful stay. The receptionists to the bartender (Tica) were all SUPER friendly and accomodating. I loved the festive feel of the lobby for the holiday season. Nothing but good things to say regarding my stay!
Stayed 2 nights in Dec 2023
Response from Brandon W. on Dec 21, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 13, 2023
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Taneasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brandon W. on Dec 13, 2023
Thank you for your feedback. Hope to see you again soon.

10/10 Excellent

Clinise

Liked: Cleanliness, property conditions & facilities
Very nice from checking in to check out!
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 11, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Kay

Traveled with family
Liked: Amenities
Response from Brandon W. on Feb 13, 2024
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Laron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brandon W. on Dec 11, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

David, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure when I book a room here and I enjoy that everything you would like to do is very close by👍
Stayed 2 nights in Dec 2023
Response from Jessica on Dec 5, 2023
Thank you for staying with us. We are happy you enjoyed your stay. Please come again soon.

10/10 Excellent

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient place to stay.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 29, 2023
Thank you for staying with us. We hope you come back soon!

8/10 Good

Dana

Stayed 2 nights in Nov 2023
Response from Brandon W. on Jan 30, 2024
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jessica on Nov 24, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Alexis, Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely had the best check in, and to be asked which floor id like to stay on was a surprise and a pleasure to here; the staff is friendly, knowledgeable, and helpful; the rooms are clean, beautiful and I could relax and enjoy my 2 day stay I would recommend this hotel if you are going out to Novi for a couple days.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 18, 2023
Thank you for staying with us. We are so glad that you enjoyed your stay. Please come again soon.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff are helpful and nice.
Stayed 1 night in Nov 2023
Response from Jessica on Nov 18, 2023
Thank you for staying with us. We really appreciate your feedback! Please come again soon.

8/10 Good

Brahm

Stayed 3 nights in Nov 2023
Response from Jessica on Nov 17, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Fred

Liked: Staff & service, property conditions & facilities
Was sad breakfast was 35.00 a person for the breakfast bar most hotels offer as part of room cost.
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 17, 2023
Thank you for staying with us. I am glad you enjoyed your stay. Our breakfast buffet is 14.95 per person, if you were charged more please contact the hotel directly so we can look into.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jessica on Nov 17, 2023
Thank you for staying with us. We hope you come again soon!

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay!
Hotel was clean, comfortable and front desk service was amazing!! Easy check in and very nice! Highly recommend this Hotel!!!
Stayed 1 night in Nov 2023
Response from Brandon W. on Nov 13, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brandon W. on Nov 9, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brandon W. on Nov 7, 2023
Thank you for your feedback,. Hope to see you again soon!

10/10 Excellent

Audra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We come every year for Christmas we always come back love it here
Stayed 1 night in Nov 2023
Response from Jessica on Nov 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Travis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quit and great staff. The breakfast crew was awesome
Stayed 3 nights in Oct 2023
Response from Jessica on Nov 5, 2023
Thank you for staying with us. We will share your comment with our team.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds could be better
It was very good overall, bed was not comfortable, stayed 3 nights, think it’s time for an upgrade, pretty hard and uncomfortable.
Stayed 3 nights in Oct 2023
Response from Brandon W. on Oct 31, 2023
Thank you for your feedback. We do hope to see you again soon!

2/10 Terrible

Keerthi

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The place is not clean and it had a really weird smell in the rooms and bathroom. I do not recommend staying here.
Stayed 1 night in Oct 2023
Response from Jessica on Nov 5, 2023
Thank you for staying with us. I am sorry you did not enjoy your stay. Our team works hard to keep our hotel in the best condition possible. If there are any problems our team will find a solution for the problem. If there is anything we can do, please call the hotel directly.

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jessica on Oct 26, 2023
Thank you for staying with us. If you would like to share what went wrong with you experience please call the hotel. We would love an opportunity to make it right for you!

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and super clean.
Stayed 3 nights in Oct 2023
Response from Brandon W. on Oct 20, 2023
Thank you for the feedback. Hope to see you again soon!

10/10 Excellent

Erin

Stayed 2 nights in Oct 2023
Response from Jessica on Nov 5, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Heather

Traveled with group
Quiet hotel and lots of amenities. The snack bar is a nice addition and the front desk, bar staff and housekeepers were lovely!
Stayed 1 night in Oct 2023
Response from Brandon W. on Oct 15, 2023
Thank you for your feedback. Hope to see you again soon!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel felt simple and clean. Very pleasant stay.
Stayed 3 nights in Oct 2023
Response from Jessica on Oct 14, 2023
Thank you for staying with us. We hope you come again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jessica on Oct 10, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Terrence

Traveled with family
Liked: Cleanliness, staff & service
My stay was pretty good. The only thing I would change would be, the suite I stayed in needs to be updated. Other than that I enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Jessica on Oct 10, 2023
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Christine, Alexandria

Stayed 2 nights in Oct 2023
Response from Brandon W. on Oct 29, 2023
Thank you for your feedback. Hope to see you again soon!

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the cost! I would definately recommend staying here.
Stayed 1 night in Sep 2023
Response from Jessica on Oct 4, 2023
Thank you for staying with us. We really appreciate your feedback. Please come again soon!

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Brandon W. on Sep 27, 2023
Thank you for your feedback. Hope to see you again soon!