Ratings based on 103 Verified Reviews

4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mansfield Tx

Nice hotel

Posted Jul 8, 2017
Would have given an excellent rating but staff failed to program 4:30 am wake up call due to early flight. Almost missed flight because of it....nice job!
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Jeff, Thank you for reviewing your recent stay. I apologize that your experience was anything less than exceptional. I have shared your notes with the appropriate teams to address opportunities. We hope you will consider staying with us again in the future so that we can provide you with a five star experience.
5 out of 5
by Steven

Excellent Stay

Posted Jul 6, 2017 on Hotels
Staff gave exceptional customer service. Room was roomy and very comfortable.
Comment from Hotel Management
Jul 11, 2017
Hello Steven, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again!
4 out of 5
by Richard

Solid 4 stars

Posted May 31, 2017 on Hotels
Clean, spacious (we had the two bedroom), comfortable, quiet, and a good value for the money. Easy access to highways and mall. Definitely recommend this hotel.
Comment from Hotel Management
Jun 2, 2017
Richard, I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We would love to see you again soon!
5 out of 5
by Shanna

Close to everything!

Posted May 26, 2017 on Hotels
For my family's needs, this hotel is perfect. It's near everything. I requested a suite near a door and closer to the pool. They nailed it. And the Lady's at the desk are fabulous!
Comment from Hotel Management
May 30, 2017
Shanna, Thank you for reviewing your recent stay with us. I'm happy to hear you enjoyed our location and that our team took such great care of you. We'd love to welcome you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dundee, Mi

Very great stay

Posted May 23, 2017
Pros: Cleanliness, breakfast, nice staff, great location, pretty comfortable.
Cons: Nothing.
Location: Twelve Oaks and the other smaller strip mall are within walking distance within a mile away.
I booked two rooms at this hotel, one for my boyfriend and myself and the other room for my brother and his few friends. We were all staying for Motor City Comic Con. They let us check in about two hours early and they let my brother and his friends check in over 8 hours early! All the staff was very nice, the food was pretty decent and the rooms and hotel over all were very clean and well kept. There was alot to do in the area as well. And check out was fast and simple. My only con would be the bed and pillows. The bed was alittle more firm that I would have liked but wasn't impossible to sleep on for the entire weekend. My boyfriend and I both like soft pillows, and I ended up with the two most firm pillows. I'm sure the staff would have fixed this, but I didn't even bother to ask. It wasn't a huge deal. We also didn't check out the pool (we just didn't have time), so I have no comment on that. Breakfast has alittle something for anyone. My brother is very picky when it comes to food and he was able to find something for himself.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Ashley, Thank you for sharing a detailed review of your recent stay with us. We appreciate the five star rating and are pleased to know you had a great overall experience at our hotel. We hope to welcome you back again!
4 out of 5
by Ian

Decent hotel property, amazing service.

Posted Mar 5, 2017 on Hotels
Average property but the staff made it up with amazing service. Everyone especially Kate, the General Manager, was super nice and friendly.
Comment from Hotel Management
Mar 7, 2017 by General Manager, Hotel Management
Ian, Thank you for reviewing your recent stay at our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them.
5 out of 5
by Joseph

Home away from home

Posted Feb 27, 2017 on Hotels
It feels like a little studio apartment...not a hotel room. Feels like home. A great get a way. Staff is amazing, friendly and brings items to the room if needed. Hot tub and pool are great. When the weather gets nicer, they have a patio with chairs around a stone firepit, great for relaxation.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Joseph, Thank you for taking the time to share your wonderful comments with us! We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon.
5 out of 5
by Bonnie

Top shelf treatment and rooms!

Posted Feb 6, 2017 on Hotels
We had a great stay. Fireplace, remote control window treatments, excellent shower. I noticed the towels were made in USA! Breakfast was the standard hot and cold fare but well stocked and clean. Lots of pillows, great mattress. What else could you want in a nights stay??
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Bonnie, Thank you for taking the time to share your wonderful comments with us! We're so glad you enjoyed your stay and had such great things to say about everything. It was a pleasure having you as our guest, and we look forward to welcoming you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

2 bedroom suite for visiting family and friends

Posted Feb 6, 2017
The size was impressive for visiting, and it was good but basic quality. Having 2 bedrooms and a kitchen was great and the living space was not cramped (some can be). The gas fireplace was a nice touch. Included breakfast was nice touch and included some touches that we often don't see such as soy milk. Hotel staff was very friendly and helpful. Great place overall!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. We look forward to welcoming you back whenever you're in the Novi area again!
5 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Novi area.