Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Wyndham Grand Novi Vinodolski Resort

3.5 out of 5
Wyndham Grand Novi Vinodolski Resort
Hrastic 15, Novi Vinodolski

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 97 reviews" "
Rating 8 - Good. 38 out of 97 reviews" "
Rating 6 - Okay. 20 out of 97 reviews" "
Rating 4 - Poor. 12 out of 97 reviews" "
Rating 2 - Terrible. 6 out of 97 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Eldar

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.
Stayed 1 night in Sep 2023
Response from Wyndham Grand Novi Vinodolski Resort team on Oct 6, 2023
Dear Mr. Eldar, thank you for your feedback. We are sorry to hear that you were not satisfied with your stay at our resort. We apologize for these inconveniences. Please rest assured that your observations will be forwarded to the relevant departments. Likewise, we are aware of needed renovations, but this year we have not had enough time for a complete renovation due to COVID and its consequences. For that very reason, we reduced prices so they could match current condition of the resort. However, we will work hard on our growth and we sincerely hope that we will welcome you again. Kind regards, WGNR Team

10/10 Excellent

Feodor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.
Stayed 4 nights in Jul 2023
Response from Wyndham Novi Vinodolski on Jul 24, 2023
Dear Feodor,Thank you for your wonderful review. We are glad to see that you enjoyed your stay and the facilities and services offered here at Wyndham Grand Novi VInodolski Resort. We hope you will visit us again soon.Best regards.

6/10 Okay

Irina

Stayed 6 nights in Aug 2022
Response from WGNR team on May 31, 2023
Dear Irina, Thank you very much for your review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay
Stayed 2 nights in Oct 2019
Response from Spiros Ioannou, General Manager on Oct 14, 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that you weren't satisfied with the state of the resort. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. Please rest assured, I will forward your observations to the relevant departments. I am happy to see that you liked our nice and accommodating staff. and I hope we will have an opportunity to welcome you again in our new and improved resort. Best regards, Spiros Ioannou, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from Spiros Ioannou, General Manager on Sep 23, 2019
Dear Guest, Thank you for your excellent review. I am happy to see that you enjoyed your stay at Wyndham Grand Novi Vinodolski Resort and I hope we will have an opportunity to welcome you again. Best regards, Spiros Ioannou, General Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Pass on this place
For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!
Stayed 2 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 26, 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am sorry to see that your experience didn't meet your expectations. Unfortunately, this year we haven't had enough time for a complete renovation due to the delay in re-branding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Please rest assured that your observations will be forwarded to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place.
Very good, comfortable hotel with many pools and sea beach.
Stayed 6 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 23, 2019
Dear Alexander, Thank you for your excellent review. I am happy to see that you enjoyed your stay at our resort, especially that you liked our numerous pools and the beach. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

8/10 Good

kerry

Disliked: Property conditions & facilities
So much potential but needs work.
The apartments are super worn and furniture broken and stained. Kitchens are missing basic items like soap, sponge, dish towel, kettle, etc. The majority of the staff seems to be laCking in hospitality training - especially for what is considered a resort property. Many were dismissive and rude. Sad because there is so much potential. Wyndham recently purchased the property and promises a refresh soon. Great area. Amazing clean beaches.nice pools. Breakfast was great with many choices and decent quality.
Stayed 2 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 22, 2019
Dear Guest, Thank you for taking time to tell us about your experience at our resort. I am happy to see that you enjoyed your holiday with us and that you liked our clean beaches, pools and breakfast offer. As you said, the Management of Wyndham Hotels & Resorts took over just recently, unfortunately there wasn't much time to invest in renovations due to delay in re branding. We have big investment plans for this winter as we fully intend to bring this resort up to the high standards of Wyndham Grand, which is the most luxurious brand of the Wyndham group. I hope we will have an opportunity to welcome you again some time soon. With kind regards, Spiros Ioannou, General Manager

4/10 Poor

Bogdan

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Quite a fantastic place to come, the complex is full of facilities to join, nevertheless service quality so something I couldn’t understand as a costumer that has been in many locations in the world. Room cleaning was not scheduled a per my knowledge, we had to continuously call reception for things like pillows, brooms, soap and towels. Then internet service was good the first day then intermittent, family not happy. On top of this, room furniture and other utilities just too basic. I think needs more attention from service management or maintenance department. Attention- location is fantastic but house service and conditions need an uplift
Stayed 4 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 20, 2019
Dear Bogdan, Thank you for taking time to tell us about your experience with us. I am happy to see that you liked our resort and all of the facilities. On the other hand, I am sorry to see that we didn't match your expectations regarding the service. Rest assured that your thoughts will be delivered to the relevant departments. This year we haven't had enough time for a complete renovation due to the delay in rebranding the property. However, it is a pleasure to announce that we will be implementing many upgrades to the property and renovating it for the next season. Despite the inconveniences we hope we will have the opportunity to welcome you and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

8/10 Good

Ben

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Beaulifull view and swimming pools with acceptional water views
Stayed 4 nights in Aug 2019
Response from General Manager on Aug 14, 2019
Dear Ben, Thank you for the positive feedback. I am very happy to see that you loved the views offered throughout the resort and that you enjoyed our swimming pools. I hope you will visit us again soon! Best regards, Spiros Ioannou

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time at Wyndham Grand Novi Vinodolski
My family stayed at the resort for 8 nights and were very pleased with our stay and the service from the staff. The hotel offers a great range of facilities for the family from a children’s entertainment area, fully equipped gymnasium (one of the best I have experienced at any hotel or resort) and indoor salt water pools. We throughly enjoyed the variety and selection of food served at the main restaurant, breakfasts and evening meals. The accommodation itself was a two bedroom self contained unit with two bathrooms and kitchen near the beach front. It was a perfect for the family in terms of space and comfort. We thoroughly enjoyed our time at Wyndham Grand Novi Vinodolski and would be happy to return again. Thank you to the staff at the resort for making our holiday memorable.
Stayed 8 nights in Jul 2019
Response from Spiros Ioannou on Aug 5, 2019
Dear Andrew, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Spiros Ioannou, General Manager on Jul 3, 2019
Dear guest, Thank you for posting your review. Best regards,

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely different than pictures. Staff unhelpful in finding a nicer room when I did make the complaint. Said all rooms are the same. Paid way too much money for what it’s worth. Standard of apartment is about a 2 to 3 star ...not worth 390 Euros per night. There is one buggy for transport around the resort. We were told that the kiddy area had dining options by reception soon check in only to go there and find out that the restaurant has not been open all year. Staff were rude and did not serve at bar when we had to wait for transport back to the room. The waitress said that she had an important order to attend and refused to give two drinks while we waited. All in all completely terrible experience and waste of money. There were a lot of other issues like ants all throughout the apartment, bath leak, phone not working, little tv where there was once a large hanging one on the wall with terrible reception and no offer to change rooms even though the resort was empty and the list just keeps going
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was out of this world. The staff was very helpful and very good English.
Stayed 3 nights in May 2019
Response from Spiros Ioannou on May 30, 2019
Dear Guest, Thank you for your amazing review. We are delighted to see that you loved our resort so much and that you have found our staff helpful! We count ourselves lucky to have guests like you and we hope that you will visit us again soon. With kind regards, General Manager

8/10 Good

Eniko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Novi Spa Hotels & Resort on Aug 16, 2018
Thank you for your review.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Great pools/beach, but rooms need updating
The hotel is in the perfect location to get away from everything, but also have access to some conveniences. The pools, spa, beach access, and bar staff (Marcus) are great! The rooms, however, REALLY need some updating, maintenance, and some deep cleaning. Like there were stains on the sofa and the grout on the tub needs to be replaced. I would go back after there is some updating. BUT as I said, the pools, spa and beach are amazing!
Stayed 3 nights in Jul 2018
Response from Novi Spa Hotels & Resort on Aug 16, 2018
Dear Guests, Thank you very much for your review and your honest opinion. The updating and renovation of the rooms and facilities is in our immediate plans for this winter.

6/10 Okay

Mark, Darmstadt, Germany

Disliked: Staff & service
Don't be fooled...
I booked this hotel/spa as a part of the birthday celebration for my wife. The main hotel, pools, spa and restaurants were very nice and received rave reviews from my spouse and children, but the family apartment (B6, Apt. 805) we stayed in on the complex was nowhere near a five star accommodation. Check-in is normally 4pm, but our room was not available for entry until 4:45pm. The woman at the front desk issued me a key for the room at 4pm, but when we arrived at the front door, the cleaning crew was still in the apartment. The cleaning women told us it would be another 30 minutes before the room was ready. My wife complained to the cleaning women that having us wait with three small children was unacceptable and the cleaning women replied that it wasn't her fault. When we were finally able to enter the apartment we were confronted with an incredibly strong smell (cleaning supplies used by the staff) and beds that weren't made properly. The apartment building/s is/are in need of an upgrade/fresh coat of paint. The furniture in the rooms is extremely outdated (old sofas and an old tube television with a broken remote). If the family apartments looked anything like the main hotel this would be a place we would return to yearly.

6/10 Okay

Peter, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing customer service!!
The wifi worked about 10% of the time. It took 3 days to respond to getting our un-usable hair chair changed. We had booked a room with sea view and was assured that if the trees were not there, we would be able to see it!!! The hot water from the tap is more than adequate for tea and coffee, in fact, you would need to let it cool before you drink. Once again we were assured that because it was a mixer tap we just needed to position it to half way and all is fine. Our nearly four year old should be able to remember that, especially in the middle of the night after using the toilet! No she didn't!!! The children entertainers were nothing short of brilliant and their enthusiasm and energy are exactly what was needed. This for me saved us from leaving. The other was the non-refundable payment! When things go wrong and you make a complaint at the time to the hotel, you don't expect them to say "go back to the people who you booked the hotel with" you expect them to bend over backwards to make you want to come again. The apartments in Umag, previous to this stay bought us dinner when their cooker was faulty! 1. Get us a high chair when asked for. 2. Throw in breakfast to make up for lack of sea view 3. Show or get maintenance to sort out hot water 4. Wifi ? Could have been a 5 star review and would have got 2 if not for the children entertainers. We'll look elsewhere when back in that region next year.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Schöne Anlage/freundliches Personal
Stayed 1 night in Aug 2023
Response from Wyndham Grand Novi Vinodolski Resort on Oct 3, 2023
Lieber Herr Martin, vielen Dank für Ihre tolle Bewertung. Wir freuen uns zu lesen, dass Ihnen die Lage des Resorts und nettes Personal gefallen hat. Wir hoffen, Sie bald wieder in unserem Resort begrüßen zu dürfen. Mit freundlichen Grüßen

4/10 Poor

Mikael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stort hotell som tyvärr börjar förfalla, mycket av delarna var avstängda och det märktes att pengar sparades in på underhåll
Stayed 3 nights in Jul 2023

10/10 Excellent

RR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmärkt!
Super bra hotell. Men många poler och fin strand. Perfekt ställe att åka till med eller utan barn.
Stayed 1 night in Jul 2023
Response from Wyndham Novi Vinodolski on Jul 24, 2023
Dear RR,Thank you for your wonderful review. We are glad to see that you enjoyed your stay here at Wyndham Grand Novi VInodolski Resort and we hope you will visit us again soon.Best regards.

8/10 Good

Johann

Liked: Staff & service
Stayed 5 nights in Jun 2023
Response from Wyndham Grand Novi Vinodolski Resort team on Jun 28, 2023
Dear Johann, thank you for taking time to leave us your nice review. We are happy to see that you were satisfied with your stay and we hope we will welcome you in our Resort once again. With kind regards,

10/10 Excellent

Cathy Jessie

Traveled with family
Liked: Staff & service
Stayed 7 nights in Jul 2022
Response from WGNR team on May 31, 2023
Dear Cathy Jessie, Let us thank you for taking time to post your superb review regarding your recent stay at Wyndham Grand Novi Vinodolski Resort. We hope we will welcome you again in our resort in the near future. With kind regards, Wyndham Grand Novi Vinodolski Resort team.

6/10 Okay

Agnes

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from WGNR team on May 31, 2023
Dear Agnes, Thank you very much for your honest review. We are very sorry that you were not satisfied with your stay. Rest assured that we have forwarded your comments to the relevant departments. We hope that in the future, when these plans come true, you will once again give us the opportunity to welcome you and leave a much better impression on you. Best regards, WGNR-team

8/10 Good

Amalie

Stayed 2 nights in Aug 2022
Response from WGNR team on May 31, 2023
Dear Amalie, Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

8/10 Good

Aurelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En famille
Personnel au top ! Au petit soin pour nous Hôtel très joli Malheureusement les piscines en plein août sont froides très peu de monde se baignent dans les 7 piscines que comprend l’hôtel
Stayed 3 nights in Aug 2022
Response from WGNR team on Jun 3, 2023
Dear Guest, Thank you for taking time to tell us about your experience at our resort. We are happy to read that you were satisfied with our friendly staff. We must emphasize that our outdoor pools are not heated and the temperature of the water depends on the weather condition. Please rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, WGNR team

6/10 Okay

Roberta

Traveled with family
Liked: Staff & service
La struttura è molto decadente e ha visto tempi decisamente migliori. Sarebbe molto bella ma veramente trascurata.
Stayed 2 nights in Aug 2022
Response from WGNR team on May 31, 2023
Dear Roberta, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

4/10 Poor

Arthur

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Déception totale !
5 étoile sur le panneau a l’arrivée mais…! Ça vaut pas plus que 2,5! L’ensemble de l’hôtel est dans l’état. Le personnel donne aucune information. Pour trouver le chemin de la plage c’est un vrais « tomb raider »! Il faut chercher dans les couloirs mal éclairés sur plusieurs niveaux et avec un peut de chance nous avons le récompense-la plage. Pas de parasol 4 jours sur 6 a cause du vent et sur les consignes du directeur (justifié que pour un jour). Tous les soirs à 19h le personnel ramasse les chaise long. Parking 10€/nuit, c’est exagéré vu le prix du séjour. La climatisation à fonctionné qu’un jour dans la chambre. Pas de clim dans le reste de l’établissement non plus (resto, bar, hall…) Loin, tres loin des 5 étoiles et peu accueillant dans l’ensemble! Le lit très inconfortable, mal au dos dès la première nuit!
Stayed 6 nights in Aug 2022
Response from WGNR team on Jun 5, 2023
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind regards

4/10 Poor

Laurent

Traveled with family
Disliked: Property conditions & facilities, room comfort
Hôtel à éviter !!!
Cet hôtel est probablement un des pires que je connaissent. C'est "soi-disant" un 4 étoiles mais il ne correspond même pas au niveau de confort d'un trois étoiles. Une partie de l'hôtel (proche de la plage) est carrément à l'abandon. La partie de l'hôtel où nous logions, semblait avoir été refaite mais visiblement pas par des professionnels. Il y a tellement de malfaçons et d'illogismes dans l'agencement de la chambre que je ne peux pas tout citer ici. La porte de la salle de bain ne ferme pas (le cadre est cassé). Dans la salle de bain : - le lavabo n'est plus fixé au mur et bascule en avant - il n'y a aucun endroit pour poser ses affaires, ni crochet, ni porte-serviette, ni étagère (il faut tout déposer au sol) - la douche est sans rideau (=innondation de la sdb à chaque utilisation). Il n'y a d'ailleurs aucun endroit pour étendre le linge (ni dans la salle de bain, ni dans la chambre ni même sur le balcon), étrange pour un hôtel avec une plage... Les points positifs sont : la situation géographique (accès à la mer) et la gentillesse du personnel.
Stayed 4 nights in Jul 2022
Response from WGNR team on Jun 5, 2023
Thank you for your comment, we are sorry that we did not meet your expectations. We will forward your comment to the management. Kind Regards

4/10 Poor

Erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from WGNR team on May 31, 2023
Dear Erik, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Jul 2022
Response from WGNR team on May 31, 2023
Dear Alexander, Thank you very much for posting your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope we will welcome you again in our resort in the near future and offer you a better experience. Kind regards, WGNR team

6/10 Okay

Iwona

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In the evening no wlan, ants in the room and in the kitchen
Stayed 3 nights in Jul 2022
Response from WGNR team on May 31, 2023
Dear Iwona, Thank you for taking the time to leave us your comment that we really appreciate. We are sorry to read that you were not completely satisfied with your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. . Rest assured that we've forwarded your observation to the relevant department. We hope we will welcome you again to our resort in the near future and offer you a better experience.Kind regards, WGNR team

6/10 Okay

László

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from General Manager on Jul 13, 2021
Dear László, Thank you for grading your stay here at Wyndham Grand Novi Vinodolski Resort. I see that we were not able to fulfill your expectations and I would love to know what we could have done to make your experience better. Please write to me to gm@wyndhamgrandnoviresort.com. Best regards,

4/10 Poor

Xenia, Frankfurt am Main

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wir waren vor 12-13 Jahren schon mal da. Es war eine sehr schöne Anlage. Deshalb haben wir uns auch gefreut wieder unseren Urlaub dort zu verbringen. Leider war die Enttäuschung sehr groß, als wir angekommen sind. Alles ist sehr ungepflegt, kaputt und heruntergekommen.
Stayed 4 nights in Aug 2020
Response from Marwan Ragheb, General Manager on Aug 14, 2020
Sehr geehrte Frau Xenia, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Kommentare zu hinterlassen. Wir entschuldigen uns aufrichtig, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir sind uns bewusst, dass das Hotel Gebrauchsspuren aufweist und renovierungsbedürftig ist. Leider wurden unsere Renovierungspläne aufgrund der Pandemie verschoben. Wir hoffen, dass wir Sie wieder begrüßen können, sobald wir das Hotel renoviert haben. Mit freundlichen Grüßen,

8/10 Good

arshad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Marwan Ragheb, General Manager on Aug 14, 2020
Dear Arshad, Thank you for leaving your rating of your stay here with us at Wyndham Grand Novi Vinodolski Resort. We hope you will visit us again soon. Best regards,

2/10 Terrible

FamilieB, Frankfurt

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Anlage ist leider sehr heruntergekommen. Die Bilder sind alt oder sehr geschönt. Der Putz brökelt in der gesamten Anlage. Überall sieht man heraushängende Kabel sowie kaputte Platten bzw. Fliesen. Der Strand war sehr ungemütlich mit vielen Steinen. Der beworbene Sandstrand existiert quasi gar nicht. Vielmehr war das eine Baustelle, wo scheinbar das Geld ausgegangen ist. Das Wasser im Pool war zu kalt und der Whirlpool war gesperrt. Die Wohnung war sehr spartanisch ausgestattet. Wir hatten lediglich einen Teelöffel und erst auf Anfrage wurde uns ein vietes Glas zur Verfügung gestellt. Das Preis Leistungsverhältnis passt hier bei der Anlage nicht im Entferntesten. Lediglich das Appartment und die Ausstattungen waren zufriedenstellend. Würden da nicht nochmal buchen.
Stayed 7 nights in Jul 2020
Response from Marwan Ragheb, General Manager on Jul 24, 2020
Liebe FamilieB, Vielen Dank, dass Sie sich die Zeit genommen hatten, Ihre Bewertung abzugeben. Es tut mir leid zu lesen, dass unser Resort Ihre allgemeinen Erwartungen nicht erfüllt hat. Leider mussten wir aufgrund der aktuellen Pandemie unsere geplanten Renovierungsarbeiten verschieben. Wir sind auch nicht in der Lage, unseren üblichen Service anzubieten. Wir mussten einige unserer Dienste einstellen oder ändern, und der Whirlpool war, aufgrund der geltenden Vorschriften, keine Ausnahme. Ich freue mich zu lesen, dass Ihnen Ihre Apartment gefallen hat. Ich hoffe, dass wir die Gelegenheit haben, Sie nach Abschluss unserer Renovierungsarbeiten wieder in unserem Resort willkommen zu heißen und Ihre Vorstellung von uns zu ändern.

4/10 Poor

Algirdas

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this hotel
It was confusing experience. Hotel is 5 stars but apartments are 4 stars. I would rate no more than 2 star hotel. It might be hard to manage hotel during peak but that should not be problem of visitors. All in all it was very overpriced hotel and would not recommend it to anyone(You can get better service for less). Apartments are located on separate building from main hotel and entrance looks like entrance to spooky house. No light in the evening. Peeled paints and crumbling walls near entrance. Holders in the bathroom were not fixed and broken. That not working TV, welcome to museum of History. Electric sockets should not be trying to jump out of wall. Furniture in bathroom was waterlogged and hiding them under towels is not the best idea. Room was never cleaned during our 3 night stay and probably just some partial cleaning before arriving(used toilet paper tube in the hallway was it a welcome gift?) We arrived after midday we were given cards to use towels next to pool. We went to pools area and found staff member sitting with nose in the phone with sign no towels available... If you want cocktail go to main bar or outside of hotel as in other areas they know how to make only Mojito. If you order something they might forget your order and after hour will ask again and will try to charge you twice. Good things: Kids entertaining team, variety of pools, pizzaiolo near pools area. All in all overpriced hotel.
Stayed 3 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 30, 2019
Dear Algirdas, Thank you for taking time to tell us about your experience at our resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the resort was re-branded at the end of April 2019, when hotel was already opening, so unfortunately this year we haven't had enough time for a complete renovation. However, it is a pleasure to announce that we will be implementing many upgrades to the resort and renovating it for the next season. I am also sorry to hear that you were not pleased by our staff 's attitude and service. Let me say that we get in general very positive comments about our professionalism. However rest assured that your thoughts will be delivered to the relevant departments.On the other hand, I am glad to see that you liked the kids animation, pools and our pizzaiolo at Sea Breeze restaurant. 2. We hope that we can convince you to change your mind about another visit to our resort. Please reach out to us if you would be willing to give us a chance to turn your experience around. With much appreciation Spiros Ioannou, General Manager

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gut, Erwartungen voll erfüllt!
Grosse Anlage, guter Standard, Frühstück sehr gut, Service gut. Zu Fuss ca. 20 min vom Ortskern entfernt.
Stayed 2 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Oct 14, 2019
Dear Annette, Thank you for taking time to tell us about your experience at Wyndham Grand Novi Vinodolski Resort. I am very pleased to see that you enjoyed your stay and that you liked the location, standard, breakfast and the service. I hope we will have an opportunity to welcome you again some time. Best regards, Spiros Ioannou, General Manager

8/10 Good

Natale

Liked: Room comfort
Disliked: Cleanliness
Struttura bellissima x quello che offre sarebbe un 5 stelle x quello che offre ma x come è tenuta è già tanto dargli un 3 stelle pulizie in appartamento scarse alcune piscine con ruggine e muschio cornicioni rotti ecc ecc
Stayed 10 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 22, 2019
Dear Natale, Thank you for taking time to tell us about your experience at our resort. I am happy to se that you enjoyed your stay with us. I am particularly pleased that you like our offer. However i am unhappy to read that you were not satisfied with the cleanliness. Rest assured that your observation will be forwarded to the relevant department. I hope we will have an opportunity to welcome you again some time soon. Best regards, Spiros Ioannou, General Manager

8/10 Good

dagmar, Austria

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 22, 2019
Dear Guest, Thank you for your excellent review. I hope we will have an opportunity to welcome you back some day soon. Best regards, Spiros Ioannou, General Manager

2/10 Terrible

Logha L

Disliked: Cleanliness, staff & service, room comfort
Thank you, but no thank you
Beautiful main lobby and spa. The view from the terrace (main lobby) is amazing, but the rooms (we had one in those houses/apartments) was not clean at all, the floor wet and it was smelling and it was very humid. We booked very short notice 6pm on the road but had to wait 1 hour and 40 minutes to get the room. We could access the room short before 8pm only. The service person were not attentive at all. When we came to the entrance (arrival and departure) they stepped away instead helping us with the luggage... we left the very morning asap. Return rate: 0
Stayed 1 night in Jul 2019
Response from Spiros Ioannou, General Manager on Aug 19, 2019
Dear Guest, I am glad to see that you liked our lobby area and the spa. However, I am sorry to see that you were not satisfied with the cleanliness of the room and that you were not pleased by our staff 's attitude. Let me say that we get in general very positive comments about our professionalism. However, rest assured that your thoughts will be delivered to the relevant departments. Despite the inconveniences I hope we will have the opportunity to welcome you again and offer you a better experience. With kind regards, Spiros Ioannou, General Manager

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from Spiros Ioannou, General Manager on Aug 16, 2019
Dear Guest, Thank you for your review. I am happy to see that you were satisfied with your stay at the resort. I hope we will have an opportunity to welcome you again some day soon. Best regards, Spiros Ioannou, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from General Manager on Aug 13, 2019
Dear guest, Thank you for a lovely review. I hope you had a great time here at Wyndham Grand Novi Vinodolski Resort and that you will visit us again soon. Best regards, Spiros Ioannou

8/10 Good

Alexander

Liked: Staff & service, room comfort
Top
Super gerne wieder
Stayed 10 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
An sich schönes Hotel, aber renovierungsbedürftig. Essen war sehr gut! Lage ebenfalls super!
Stayed 4 nights in Jul 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service
Fantastisk feriecenter af ældre dato.
Et fantastisk feriecenter med alle tænkelige faciliteter og et utal af bademuligheder, både ved stranden og de mange mange pools. Det er tydeligt, at det er et ældre center som kunne trænge til en gennemgribende renovering. Det er bygget op ad en klippe, så der er meget store niveauforskelle, med mange trapper, så det er ikke egnet til gangbesværede. Personalet var høflige og servicemindede. Det ligger et par kilometer fra den hyggelige by med de mange restauranter - der er en pæn gåtur derind.
Stayed 8 nights in Jul 2019
Response from Spiros Ioannou on Aug 5, 2019
Dear Jens Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou

8/10 Good

Niels

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2019
Response from General Manager on Jul 26, 2019
Dear Niels, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

10/10 Excellent

Niels

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from General Manager on Jul 25, 2019
Dear Neals, Thank you for the excellent review. I am happy to see that you enjoyed your stay here at Wyndham Grand Novi Vinodolski Resort. I hope we will have a chance to welcome you here again soon. Best regards, Spiros Ioannou

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Godt potentiale, lidt slidt.
Godt sted der dog er lidt slidt. Gode pools og smuk udsigt.
Stayed 7 nights in Jul 2019
Response from General Manager on Jul 24, 2019
Dear guest, Thank you for your feedback. I am glad to see that you liked the resort and the beautiful views it offers. For next season we plan to renovate and upgrade certain parts of the resort so I hope you will be our guest again. Best regards, Spiros Ioannou

8/10 Good

Jesper

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2019
Response from General Manager on Jul 24, 2019
Dear Jesper, Thank you for posting your review. I hope that you had a great vacation here with us and that we will have the opportunity to welcome you again. Best regards, Spiros Ioannou