Ratings based on 616 Verified Reviews

4.1 out of 5
78% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

On the beach

Posted Apr 1, 2018
The hotel and grounds are beautiful. It is not far from airport and located on the beach. The room service, restaurant staff and servers are very nice and helpful. The spa was very relaxing. However, We were approached to join the vacation club and told them NO multiple times and they almost would not accept NO. I felt pressured and guilted for standing my ground to not join a vacation club for $20,000! Their attitude toward my decision almost ruined my vacation. Therefore, I do not recommend hotels where you are pressured to hear a two or more hour talk about joining a club. There is plenty of food to choose from the buffet. The portion size ordered from restaurants are smaller.
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your experience about your stay with us. Of course, it is never pleasant to hear that we have disappointed one of our guests. Your comments are always taken into consideration and acted upon in order for us to improve our service and facilities. We appreciate your feedback about our restaurants! It is a pleasure!
5 out of 5
Recommended
for Everyone
by A verified traveler from United States

Wonderful vacation

Posted Mar 13, 2018
We were very pleased with our stay at Dreams. The staff was excellent and attentive to ours needs. The hotel is set on a beautiful beach with amazing sunsets, it is well cared for, and has great ammenities. The Explorers Club for the children was also a plus. It was focused on fun and definetly made us feel our child was safe and well cared for. We will definetly be back again!
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear Gina, We would like to express our most sincere gratitude for your high grades about our Resort. We hope we can host you in the near future; it will be a real honor. It is a pleasure!
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful all inclusive hotel by the beach

Posted Mar 7, 2018
Overall our experience was magnificent! Food was excellent, staff was very helpful and professional. Highly recommend this hotel.
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear Guest, First and foremost let me extend my sincere gratitude for the opportunity of hosting you. We at Dreams strongly believe in customer satisfaction and always look forward to your feedback about our services. I thank you for having booked at Dreams Villamagna and will look forward to seeing you here again in this your home away from home. It is a pleasure!
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Hotel and condominiums with great pools, beach

Posted Feb 24, 2018
Hotel and condominiums with great pools. Located on the great beach. Staff is excellent. We had all inclusive package - food was fresh, drinks were good.
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear Mary, First and foremost let me extend my sincere gratitude for the opportunity of hosting you. We at Dreams strongly believe in customer satisfaction and always look forward to your feedback about our services. I thank you for having booked at Dreams Villamagna and will look forward to seeing you here again in this your home away from home. It is a pleasure!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Definition of perfection

Posted Feb 24, 2018
Pros: Easy answer, Everything !!
Cons: Easier money exchanges,we could not find enough $1 US to keep handing out tips !!!!
Location: Stayed at resort
You will be challenged to find a resort with so many positives. Before I booked I read reviews, lots of them. I now suspect reviews of bad food, minor gripes about service were either freak occurances or people who are afraid of having a perfect holiday! We were totally spoiled by amazing stafff, wonderful meals, massage to die for, dinner on the beach that was like in the movies. We will be back and bring others. OH by the way, for those who love to be negative and gripe, I did have 2 stale tortilla chips on an entree !!! TO. all staff.........YOU ARE A LEGEND!! THANK YOU
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear Mr. Craiger, We would like to express our most sincere gratitude for your high grades about our Resort. We are committed to all of our guests, and are proud of accomplishing the goal of having all of our guests satisfied with our services. We hope we can host you in the near future; it will be a real honor. It is a pleasure!
5 out of 5
Recommended
for Everyone
by A verified traveler

Greta vacation

Posted Feb 20, 2018
Good food, spacious room, friendly staff especially Jair.
Comment from Hotel Management
Apr 9, 2018 by Hector Pulido, Hotel Management
Dear guests, Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel for families

Posted Jan 31, 2018
The resort was great; had 4 pools out of which 2 were heated, the beach was good too. It had a lot of staff everywhere you looked and they were always courteous and helpful. The rooms were large and very clean; the TV was small for that size of room but we did not spend a lot of time in the room. We felt very safe in the areas outside of the resort as well.
Comment from Hotel Management
Feb 11, 2018 by Esmeralda, Hotel Management
Dear Guest, First and foremost let me extend my sincere gratitude for the opportunity of hosting you. We at Dreams strongly believe in customer satisfaction and always look forward to your feedback about our services. We sincerely thank you for choosing us as your vacation destination and hope to have the pleasure to serve you again in the near future. It is a pleasure! Esmeralda Alcalá
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Would definitely stay here again

Posted Jan 21, 2018 on CheapTickets
Stayed 2 nights/3 days, at Dreams for my cousins wedding . Everything was fantastic! The room was great (Tubs could’ve been a little cleaner). Staff was nice and friendly. Views were amazing. Food was pretty good (could be better seasoned). But overall loved staying here.
Comment from Hotel Management
Jan 23, 2018 by Esmeralda, Hotel Management
Dear Ms. Leanna, I would like to thank you for taking the time to share your comments and experience about your stay with other guest your feedback is very important to us it helps us know that we are on the right path in our efforts to provide outstanding customer service. We sincerely thank you for choosing us as your vacation destination and hope to have the pleasure to serve you again in the near future. It is a pleasure! Esmeralda Alcalá
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2017
Resort is lovely. - nice size, food has been great so far, staff are very friendly, beach is great. No complaints!
Comment from Hotel Management
Jan 15, 2018 by Esmeralda, Hotel Management
Dear Guest, I would like to thank you for taking the time to share your comments and experience about your stay with other guest your feedback is very important to us it helps us know that we are on the right path in our efforts to provide outstanding customer service. We sincerely thank you for choosing us as your vacation destination and hope to have the pleasure to serve you again in the near future. It is a pleasure! Esmeralda Alcalá
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Pleasant

Posted Dec 11, 2017
Satisfactory nice location excellent resturants no more to add.
Comment from Hotel Management
Dec 12, 2017 by Esmeralda, Hotel Management
Dear Guest, Please accept our deepest gratitude for your comment regarding your stay. It is always nice to have positive feedback from our guests and to know that we have met or exceeded their expectations. The goal of Dreams Villamagna is to assure that our guests receive total satisfaction during their stay with us. I thank you for having chosen our resort and hope to host you again soon. It is a pleasure! Esmeralda Alcalá