My wife and I thoroughly enjoy the Marival Residence. We have stayed there twice now.
This latest trip when we arrived the staff informed us that our room choice is not available. To their credit they tried hard to provide what they thought was an even better room choice. When we expressed our displeasure two days later they eventually discovered a way to get us into the room we had booked. They also provided a few free "perks" as a way to acknowledge the inconvenience created by their mistake with their booking. The pressure to attend their "presentation" about purchasing a place at the resort was unnecessary. We complained and I think they will revise that soon.
The staff are wonderful. So friendly and helpful. Carlos, the concierge, is outstanding. The food is great. Once they complete their new beach club this should be a five star resort.
We will return for sure
Traveller from Oregon
Just 10 minutes from Puerto Vallarta International Airport in the heart of the Riviera Nayarit’s flourishing Nuevo Vallarta …More
I really enjoyed staying at the Hard Rock on my vacation. The friendly staff and service was extremely good. All of the restaurants are delicious. Ipanema was over the top good with the extremely good compliment buffet to the overwhelming quantity and assortment of meats that are brought until you've had enough. Also had extravagant meal at the Ciao italian restaurant by ordering the Ribeye, yum! The Zen restaurant was also at the top of the list with elegance and culinary artistry. The Frida mexican restaurant is right on the beach with an open buffet ALL day which kept me full while sitting underneath a beach cabana. The grounds are kept clean and the staff is ready to serve immediately whether you are by the pool or on the beach, they bring you anything you want. My room was cleaned and replenished daily which made me feel like a king. I highly recommend the Hard Rock All Inclusive.
Traveller from OKC
Located in Riviera Nayarit, this beachfront resort is next to a golf course and within 3 mi (5 km) of Vallarta Adventures …More