A quiet property with an ocean view suite
Posted Dec 17, 2015
I have a mixed feelings about this place as I had high hopes based on the reviews that it would be a 4-star stay. I was pleasantly surprised on the condition of the suite, however the next day everything turned for the worse. At 6AM, I noticed there was no water in my suite. I spoke to the front desk about this, and by the time I left the suite, it was 2.5 hours without water. The water issue was corrected by the time I got back later that day, but then my toilet didn't work. I reported the broken toilet to three different staff, and it was broken for two days before the maintenance guy repaired it. I spoke to the manager about this, she apologized and offered me a dinner in lieu of what happened.
There also were two brief power outages, which were manageable to deal with and not relevant to the property's final rating. The wi-fi signal was strong, and one of the strengths of this property for amenities. The property grounds were well-maintained, the housekeeping staff were good, and the complimentary breakfast was decent. The hotel is on the quiet part of Nungwi beach, so you will have to walk west along the beach to get to better restaurants and avoid the seaweed in front of Smiles Beach Hotel.
I like that the property was quiet, although the quality of beach in front of the property, the distance to the popular areas, coupled with the water and toilet problems that impacted my vacation, results in a disappointing 3-star review rating for a hotel that has potential.