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Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Guest reviews

4.6 out of 5 Wonderful
103 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air Conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationParliament of Kazakhstan3 min walk
Popular LocationSinging Fountain4 min walk
Popular LocationHouse of Ministries6 min walk
AirportNur-Sultan (NQZ-Nazarbayev Intl.)19 min drive

Choose dates to view prices

  • Standard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)

    Room amenities

    • 753 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Apartment, 1 King Bed, Non Smoking, Kitchen (Living Room)
  • Standard Room, 1 Queen Bed, Non Smoking

    Room amenities

    • 237 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed, Non Smoking
  • Premium Room, 1 King Bed, Non Smoking

    Room amenities

    • 474 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsPremium Room, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 646 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking

    Room amenities

    • 474 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsJunior Suite, 1 King Bed, Non Smoking
  • Standard Room, 2 Twin Beds, Non Smoking

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More detailsStandard Room, 2 Twin Beds, Non Smoking

About this area

Nur-Sultan

Located in Nur-Sultan, Best Western Plus Astana is in the city center. Kazakhstan Central Concert Hall and Schoolchildren's Palace are cultural highlights, and travelers looking to shop may want to visit Keruen and Khan Shatyr. Guests appreciate the hotel's central location.
Visit our Nur-Sultan travel guide
View in a map
Popular Location

What's nearby

  • Parliament of Kazakhstan - 3 min walk
  • Singing Fountain - 4 min walk
  • House of Ministries - 6 min walk
  • Kazakhstan Central Concert Hall - 7 min walk
  • Presidential Palace - 10 min walk

Getting around

  • Astana Railway Station - 10 min drive
  • AirportNur-Sultan (NQZ-Nazarbayev Intl.) - 19 min drive

Restaurants

  • Emerald — 1 min walk
  • Tarantino Bar & Grill — 5 min walk
  • Cabernet Club — 6 min walk
  • La Mansarde — 7 min walk
  • Focaccia — 8 min walk

About this property

Best Western Plus Astana

3.5-star hotel with free breakfast and restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a business center, and conference space are onsite. All 108 rooms feature thoughtful touches like bathrobes and slippers, plus minibars and flat-screen TVs with satellite channels. Room service, coffee makers, and free local calls are among the other amenities available to guests.
Best Western Plus Astana offers 108 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of We Care Clean (Best Western)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Spa services

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Russian

Business services

  • Business center
  • Meeting rooms
  • Conference space

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 8900.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: KZT 8900.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Best Western Plus Astana Hotel
Best Western Plus Astana Hotel Nur-Sultan
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Best Western Plus Astana Hotel Nur-Sultan

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Astana and receive a full refund?
Yes, Best Western Plus Astana offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Astana cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Plus Astana pet-friendly?
No, pets are not allowed at this property.
How much is parking at Best Western Plus Astana?
Self parking is free at this property.
What time is check-in at Best Western Plus Astana?
Check-in is from 2 PM–5:30 AM.
What time is check-out at Best Western Plus Astana?
Check-out is at noon.
Does Best Western Plus Astana provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Best Western Plus Astana located?
Located in the heart of Nur-Sultan, this hotel is within a 5-minute walk of Parliament of Kazakhstan and Singing Fountain. House of Ministries and Kazakhstan Central Concert Hall are also within 10 minutes.
4.6
Wonderful
5 - Excellent
64
4 - Good
34
3 - Okay
5
2 - Poor
0
1 - Terrible
0

4.5/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and Central
Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.
Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Ideal location for visiting main attractions
Stayed 2 nights in Nov 2019

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Bar manager was brilliant. All the staff were very welcoming and helpful
Stayed 2 nights in Nov 2019

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip to Astana
Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing. Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.
Stayed 3 nights in Nov 2019

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