Ratings based on 497 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Great hotel close to the main train station

Posted Dec 29, 2017
Pros: It was a great value!
Location: In walking distance to the old town.
Clean, spacious, relaxing. We had a great time here, with only a short walk from the main station. Easy to find and easy to check in.
Comment from Hotel Management
Dec 30, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this positive review. We are very happy that you could have enjoyed it. Best regards Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield, England

Pleasant stay. Close to city centre

Posted Dec 23, 2017
The hotel was pleasant and situated very close to the city centre (literally across the road). The rooms are very dated and could do with refurbishment. Also, there was no kettle, tea or coffee provided which seemed very odd for a 4 star hotel. If you get a good deal (I think I paid £70 per night) you can't moan, however if you want a more modern clean feeling hotel probably search elsewhere. Also, prices for breakfast were unjustifiable. I notice this type of feedback be a running theme for this hotel so maybe they should action this feedback and make the improvements.
Comment from Hotel Management
Dec 30, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thanks a lot for the stay and this review. In addition to our lavish buffet-breakfast we also offer a continental alternative. Therefore we charge only € 9,60 Best regards Ralf Adamczyk General Manager
4 out of 5
by A verified traveler

Friendly staff

Posted Dec 22, 2017
Friendly staff. Great location. Easy check in. Room furniture was worn and outdated. Housekeeping was sparse with toiletries and towels. The room needed a good dusting and the floors needed a good vacuum.
Comment from Hotel Management
Dec 23, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, our hotel is a bit elderly but we are moving forward and change the carpets in almost all guestrooms. Thank you for the compliments to our staff. Best regards Ralf Adamczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in good central location

Posted Dec 9, 2017
Pros: Easy walk from underground stop at Opernhaus or from main railway station.
Location: Christmas market, city centre shopping, museums
Hotel is very convenient for main train station, underground and transfer. Comfortable 10 minute walk to market place. All staff we met were very polite and helpful. Will stay here again next time we come to Nuremberg. Breakfast buffet choice is very good and to be recommended.
Comment from Hotel Management
Dec 11, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and the praising words in this feedback. We are more than happy that you have had an enjoyable stay with us. Looking forward to welcoming you again soon we remain with best regards Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice Hotel

Posted Dec 6, 2017
Great location - near train station and just outside the old town walls.
Comment from Hotel Management
Dec 8, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this review. Yours sincerely Ralf Adamczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Maratim

Posted Nov 29, 2017
Pros: location and quality
Great location near train station and old town. Very nice breakfast and dinner in restaurant.
Comment from Hotel Management
Nov 29, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this review. We are looking forward to welcoming you again soon. Best regards Ralf Adamczyk General Manager
1 out of 5
by A verified traveler

Dated

Posted Oct 14, 2017
Dated decor and facilities. Badly staffed. Was disapointed with my stay.
Comment from Hotel Management
Dec 25, 2017 by Ralf Adamczyk, Hotel Management
Dear anonymous but valued guest. Thank you for sharing your feedback. It is true that our hotel is more than 30 years old meanwhile. But major renovation works have been done during this long time. We can not agree that we are badly staffed. On the contrary; normally it is our team that makes the positive difference. Best regards Ralf Adamczyk General Manager
1 out of 5
by A verified traveler

Rude staff

Posted Oct 14, 2017
Night manager was very rude and unhelpful. Would not recommend this hotel. Go elsewhere.
Comment from Hotel Management
Oct 18, 2017 by Ralf Adamczyk, Hotel Management
Dear valued anonymous guest, thank you for your feedback. We are a bit shocked, because normally our team-members at the front desk are very helpful and polite. We do not know the being rude and never received a complaint. Please accept our apologies; there must have been a misunderstanding. Sincerely yours Ralf Adamczyk General Manager
4 out of 5
by ROSS

Posted Oct 13, 2017 on Hotels
Comment from Hotel Management
Oct 23, 2017 by Ralf Adamczyk, Hotel Management
Lieber Gast, herzlichen Dank für den Aufenthalt in unserem Hotel und die hohe Sternevergabe. Viele Grüße aus Nürnberg Ralf Adamczyk Hoteldirektor
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Nice hotel

Posted Oct 10, 2017
Pros: Staff, location, room.
Cons: Cost of breakfast and parking...
Location: Great location, just across from the city walls
Nice rooms, friendly staff, well located. Unfortunately one of the two elevators was out of order for the duration of our meeting (4 nights) and, for a short time, both were out. We used the service elevator. Breakfast at 22 euro and parking at 20 euro/night should be reconsidered....
Comment from Hotel Management
Oct 12, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and your feedback. We are quite happy that you had an enjoyable stay. Best regards Ralf Adamczyk General Manager