Ratings based on 486 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in good central location

Posted Dec 9, 2017
Pros: Easy walk from underground stop at Opernhaus or from main railway station.
Location: Christmas market, city centre shopping, museums
Hotel is very convenient for main train station, underground and transfer. Comfortable 10 minute walk to market place. All staff we met were very polite and helpful. Will stay here again next time we come to Nuremberg. Breakfast buffet choice is very good and to be recommended.
Comment from Hotel Management
Dec 11, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and the praising words in this feedback. We are more than happy that you have had an enjoyable stay with us. Looking forward to welcoming you again soon we remain with best regards Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Nice Hotel

Posted Dec 6, 2017
Great location - near train station and just outside the old town walls.
Comment from Hotel Management
Dec 8, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this review. Yours sincerely Ralf Adamczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Maratim

Posted Nov 29, 2017
Pros: location and quality
Great location near train station and old town. Very nice breakfast and dinner in restaurant.
Comment from Hotel Management
Nov 29, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this review. We are looking forward to welcoming you again soon. Best regards Ralf Adamczyk General Manager
1 out of 5
by A verified traveler

Dated

Posted Oct 14, 2017
Dated decor and facilities. Badly staffed. Was disapointed with my stay.
Comment from Hotel Management
Oct 18, 2017 by Ralf Adamczyk, Hotel Management
Dear anonymous but valued guest. Thank you for sharing your feedback. It is true that our hotel is more than 30 years old meanwhile. But major renovation works have been done during this long time. We can not agree that we are badly staffed. On the contrary; normally it is our team that makes the positive difference. Best regards Ralf Adamczyk General Manager
1 out of 5
by A verified traveler

Rude staff

Posted Oct 14, 2017
Night manager was very rude and unhelpful. Would not recommend this hotel. Go elsewhere.
Comment from Hotel Management
Oct 18, 2017 by Ralf Adamczyk, Hotel Management
Dear valued anonymous guest, thank you for your feedback. We are a bit shocked, because normally our team-members at the front desk are very helpful and polite. We do not know the being rude and never received a complaint. Please accept our apologies; there must have been a misunderstanding. Sincerely yours Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Nice hotel

Posted Oct 10, 2017
Pros: Staff, location, room.
Cons: Cost of breakfast and parking...
Location: Great location, just across from the city walls
Nice rooms, friendly staff, well located. Unfortunately one of the two elevators was out of order for the duration of our meeting (4 nights) and, for a short time, both were out. We used the service elevator. Breakfast at 22 euro and parking at 20 euro/night should be reconsidered....
Comment from Hotel Management
Oct 12, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and your feedback. We are quite happy that you had an enjoyable stay. Best regards Ralf Adamczyk General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from parsburg germany

Great hotel, great location

Posted Oct 1, 2017
Hotel is located right next to the bahnhof easy to go out and walk. Staff speaks multiple languages.
Comment from Hotel Management
Oct 3, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this great review. It was a pleasure to have you as our guest. Best regards Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel to explore Nürnberg from.

Posted Sep 30, 2017
Pros: Close to old city. Quiet and clean.
Cons: Breakfast buffet and car parking are unjustifiably expensive.
Great location to explore Nuremberg from. Easy walking distance to old city.
Comment from Hotel Management
Oct 3, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you for the stay with us and your feedback. We are happy that you felt well with us in general. Our lavish breakfast-buffet offers a huge variety of food and beverages which are included. We charge € 22,00 but it is worth to try it. For parking overnight we charge € 19,00. Compared to € 3,00 for non-residents this seems quite fair for us. Best regards Ralf Adamczyk General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from adelaide

Close to rail station for train to munich

Posted Sep 28, 2017
Pros: Close to rail station breakfast and bar
Cons: Decor
Hotel all ok but decor tired ideal hotel for train connection.Problem with refugees hanging around main entrance but we found side entrance which kept us away from them.
Comment from Hotel Management
Oct 3, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you for the stay with us and your review. We apologize that our decor did not match your expectation. Our hotel is more than 30 years old and although renovation works have been done continously, the style remains classical. We have to point out that there are no refugees hanging around at our entrance. On the other hand we are quite sure that you mean for sure the entrance of the main-station. Best regards Ralf Adamczyk General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from USA, MA

Excellent location, tight parking spots

Posted Sep 8, 2017
Pros: Parking
Location: Walking distance to Nuremberg main train station and the historical old town with fruit stands, entries, and shopping
Enjoyed 2-night stay, 1st visit to Nuremberg and was pleasantly surprised with the location being in waking distance of train, eateries, and shopping in addition to historical sites
Comment from Hotel Management
Sep 9, 2017 by Ralf Adamczyk, Hotel Management
Dear valued guest, thank you very much for the stay with us and this positive review. Please do not wait too long to visit us again. Nuremberg has a lot to offer and to see and we are looking forward to welcoming you soon. Best regards Ralf Adamczyk General Manager