Ratings based on 73 Verified Reviews

4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Australia

Nice hotel in a backstreet

Posted Jan 22, 2017
Pros: The accommodation
Cons: Almost everything else
Location: Up a back street with nothing to do nearby. They do have a shuttle bus to the beach & shopping centre
Excellent room, poor facilities. Poor standard of English amongst staff. Restaurant a joke, don't bother for anything other than breakfast. £157 per night in the wet season - and that didn't include breakfast! No thanks!
Comment from Hotel Management
Jan 26, 2017 by Hendrik, Hotel Management
Dear Jeff, Regret to hear your experience during your stay. As we are not close to the beach, therefore we provide shuttle bus and our personal butler can help you for your need during your stay. I will check language issue with our HR since we already have English certificate for staff. Regarding our rate, we have Breakfast included which is $10 more than Room Only for your choice. I do hope you could give us second chance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the villa....location not so much

Posted Oct 30, 2016
It's a little out of the way.....we hired scooters so not so bad Relaxing place to return to after exploring all day
Comment from Hotel Management
Nov 2, 2016 by Hendrik, Hotel Management
Dear cinderella, Thanks for the review. For information, we have shuttle to beach club to accommodate our guest need for beach and shopping. Hope to welcome you again in Tanadewa.
4 out of 5
by Mewaharti from Jakarta

Great room

Posted Aug 20, 2016 on Hotels
The room condition was better than I expected. Overall, it was a great stay in Tanadewa.
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Mewaharti, Thank you for you honest review. In Tanadewa we always maintain our highest standard to meet our guest expectation. We hope to welcome you back at Tanadewa.
5 out of 5
by Wei Hong from Malaysia

Nice & Clean

Posted Jul 26, 2016 on Hotels
Well kept, nice for the price paid. Own privacy.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Dear Wei Hong, Thanks for the review. Hope to welcome you back.
3 out of 5
by A verified traveler from Western Australia

Nice villa but unpleasant experience with staff

Posted Jul 15, 2016 on Lastminute
Pros: Cleanness, quietness. The bed is super comfy.
Cons: If Tanadewa claims they offer luxury services, the management will need to pay effort to staff training.
Location: There is some warungs (local cafes) around within 1km distance. You will have to take taxi to go to Nusa Dua beach or any other shopping areas.
My partner and I stayed in Tanadewa for two nights in July. It is a nice, private and clean place but in a remote location. Both of us were happy with the hotel facilities. However I don't think we would go back again due to the terrible experience with the hotel staff. During our stay, we asked the front desk to arrange a day tour with a private driver for us. A male staff showed us a price list, which was 600,000 rupiahs for 10 hours' trip inclusive according to him. We agreed with that price and confirmed we would depart at 11am the next day. However just 1 hour before the departure time, the same staff rang us and said the price is 726,000 rupiahs instead of 600,000 rupiahs, as there is service fees and tax, which was totally contradicted to what he told us previously (not on the price list either). We weren't happy with that, it was rip off apparently, but we were in a very tight schedule, and didn't have time to find another driver on-line, so we decided to go with him (and of course that male staff became our driver for that day!). During the trip, as he is only a hotel staff not a professional tour guide, he couldn't give us any tourism information, and also because of his limited English, it was difficult to communicate efficiently. At the end of the trip, we paid that price he asked for, but never actually got given any receipt. It would be really interesting to know if the hotel actually received our payment or went into his pocket.
Comment from Hotel Management
Nov 10, 2016 by Hendrik, Hotel Management
Dear Mini, Apologize for the incident during your stay with us. We have changed our tour policy to avoid this occur in future. We also provide shuttle to shopping area and beach club. I will personally ensure you that our staff had trained with well to welcome you back.
2 out of 5
by A verified traveler from Singapore

Did not live up to expectations

Posted Jul 1, 2016
Pros: Pool was cleaned daily, despite having leaves falling into the pool often. The toilet was clean and had warm water all the time.
Cons: Mentioned above in my experience. General expectations (especially service) were not met by this Villa.
Location: Located near the corner of Nursa Dua, there's nothing to do nearby. Take a taxi, or prepare to order food in. We were happy to take a taxi out.
I booked this hotel based off the positive recommendations by others on Expedia. Sad to say, I'm disappointed when I went there. Being the second time there in a few months, my girlfriend and I decided to try a new Villa, and decided to book Tanadewa. Here is my experience:- 1) Luggage was mishandled by the "professional butler" that they advertised on their villa page. One of the wheels of the luggage broke off while he carried it from the reception to our Villa. It took them nearly 4 days for their "engineers" to fix the luggage. They "fixed" it by using glue. 2) The reception was often unoccupied. The previous villa we went to would always have someone there, ready to handle any queries we had. We often found ourselves waiting for someone as we often had to book a taxi to get to where we wanted to go. 3) Shuttle services. They have one bus service going to the Bali Collection, which is an expensive, high-end area of Bali. It'll take you a grand total of one night to visit the entirety of that location. 4) Air-conditioning. Bali, being in the tropical region, is really warm and humid. The air-conditioning in the Villa was horribly warm, and was unable to cool the entire room. I was sweating while I slept. 5) Honesty. Their driver suggested we rent their car at a fee of 200,000 rp when we wanted to go to Seminyak. Do not listen. A taxi is way cheaper. He told us it was about the same price when a taxi costs about 110,000 rp.
4 out of 5
Recommended
for Couples
by A verified traveler from Australia

Nice Hotel, Friendly staff

Posted Jun 13, 2016 on Wotif
Cons: Breakfast menu is disappointing, better to eat breakfast somewhere else. Villas and resort need some maintenance overall.
Location: Most activities are within 15min drive
Enjoyed the privacy of the villas, Hotel staff very friendly and helpful.
Comment from Hotel Management
Nov 7, 2016 by Hendrik, Hotel Management
Dear Werner, Apologize for the breakfast quality. We have change our breakfast last month and hope our guest will like it.
5 out of 5
Recommended
for Everyone
by A verified traveler

GORGEOUS Rooms, Most Helpful Staff Ever

Posted Jan 7, 2016
Without a doubt, I will be staying here if I have the pleasure of visiting Bali again. While not on the beach, its location on the top of a hill offers stunning views, particularly from the restaurant. The villas with private pools are not only gorgeously done, but offer a welcome respite at all hours of the day in the Bali heat. And there is not enough to stay about the staff. They were so accommodating and nice.
Comment from Hotel Management
Nov 7, 2016 by Hendrik, Hotel Management
Thanks for the review. We have shuttle to accommodate our guest for shopping and beach as we are not close to the beach. Hope to welcome you back.
5 out of 5
by ABDULRAHEEM from Saudi Arabia

Great

Posted Dec 12, 2015 on Hotels
It was a wonderful staying . But expensive little bit .
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Air conditioning not cold enough

Posted Oct 5, 2015
Overall experience is good. Only few comments, the air conditioning at bedroom is not cold enough. Highly suggest that the hotel should repair or replace the air conditioning. Also, the exhaust fan at toilet is not function well.
Comment from Hotel Management
Nov 14, 2016 by Hendrik, Hotel Management
Dear Vic, Thanks for your input. We have change our air conditioner and check exhaust fan. Everything works well now.