Lots of pros and lots of cons.
Breakfast was fresh and we could order eggs how we liked them
Breakfast staff were friendly and got to know our order which was a nice touch
Upgraded to suite
No one else around the pool all day, we had the choice of lounger
Gardens were always very presentable and well looked after by staff
The hotel was generally clean.
Fresh fruit bowl, bottled water and mini bar in room
Pasek who worked at the bell desk would take you to the beach/shops whenever you wanted to
Huge renovations to the lobby, walkway and one of the restaurants which we were not made aware of before or after booking
Hot molten metal dripping through the roof of the breakfast dining area because of building work above
Pillows on the sofa in the suite had stains on them and were discoloured
The shower would not drain and flooded the bathroom once and then nearly a 2nd time even after staff had ‘cleared’ the issue
Being woken up by 6 buses, shouting drivers, reverse beepers and keeping the engines running every morning to take all the Chinese guests on day trips
We were the only western guests and this can be a pro and a con at the same time.
Once the hotel was full of people, our toilet began to smell.
All other staff who worked at the bell desk wouldn’t take you anywhere on the shuttle because it wasn’t the right time in the schedule. Even though no one else was around to use it?