Booked this hotel as a pre Christmas treat the weekend before Christmas however was extremely disappointed by the lack of warm atmospheric public rooms . The large hall had a wonderful fireplace with 1 only 1 log pathetically burning and no comfortable seating placed near to it.
The bar area was terrible, no fire and a constantly flashing overhead chandelier ! The library also was dismal to grim .
The room itself was very poorly lit and mould in the bathroom . Very poorly designed. Room blinds would not go up and view if we had seen past the blinds was on to the car park.
Only redeeming factor was good breakfast in cloistered dining room but otherwise would not recommend for it's lack of ambience
Comment from Hotel Management
Dec 30, 2016 by MMC, Hotel Management
May I thank you for taking the time and trouble to write to me with feedback after your recent stay. I am sorry that you were disappointed with the ambience of the public areas and found them to be dismal; that is not a comment I have received from other guests and I regret that you felt this way. Unfortunately we have been prevented from using the bar fire this winter because of damage to the chimney lining which was discovered during a routine camera inspection and it has not been possible to close the bar to undertake the work before Christmas. The library chimney is purely a decorational feature having been sealed during the conversion to a hotel many years ago. However I am surprised that the Grand Hall fire was as small as you describe as there is no reason it was not sufficiently stocked and I have passed on your comments to the team responsible for its upkeep.
I have sent your feedback about the room fixtures and lighting levels to our in-house designers, as we are currently planning bedroom refurbishments over the coming 18 months and I am sure they will take into consideration your feedback.
I am sorry that on this occasion we did not fully match your expectations during this visit and I would be delighted to upgrade your next stay with us to one of our recently-refurbished feature rooms, subject to availability, as a token of my appreciation for your constructive help.