Ratings based on 2 Verified Reviews
2.0 Room cleanliness
3.5 Service & staff
1.5 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by Hazel S
Lovely base to explore Nuwara EliyaPosted Dec 18, 2012 on Ebookers
We had a problem at check in as they didn't have a record of the booking OR confirmation that we had paid in advance, the reception staff were not very helpful in contacting E bookers for confirmation I had to insist! They put us up in a ground floor room that was damp and some movement on the floor (not sure if it was a mouse or cockroach) and no view of anything but a brick wall, for our second night they moved us up stairs with a reasonable view, it was a cold room but didn't smell. The sickner for us was at checkout we paid our bill it seemed about right so I didn't check, however an hour later we received a phone call to say the second nights dinner hadn't been paid and they were deducting the waiters salary and we needed to refund him! needless to say we didn't want him to lose out so we had to make a detour in columbo to a bank and I was quite disgusted that they would do that to the staff who I have to say were all lovely, as most Sri Lankans are really lovely people!
by A verified traveler
hotel a renoverPosted Dec 20, 2016 on Hotels
chambres ne valent absolument pas leurs prix
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Bonjour, Merci pour votre commentaire. Je suis désolé d'entendre que les chambres n'étaient pas à ce qu'on attendait de nous. J'ai personnellement adressé à notre personnel de ménage pour s'assurer que cela ne se reproduise pas. Nous apprécions votre précieuse rétroaction car elle nous aide à identifier les domaines dans lesquels nous pouvons améliorer l'expérience client. S'il vous plaît me contacter par email@example.com si vous voulez en discuter plus loin. Je vous remercie!