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Overview of Grand Hotel

Photo gallery

Lobby Sitting Area
Outdoor pool
Premium bedding, minibar, in-room safe, desk
View from Room
Premium bedding, minibar, in-room safe, desk

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationLake Gregory4 min drive
    Popular LocationPedro Tea Factory7 min drive
    Popular LocationDamro Labookellie Tea Centre and Tea Garden12 min drive
    AirportKandy (KDZ-Polgolla Reservoir)80 min drive
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  • Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

    Room amenities

    • 237 sq ft
    • Hill view
    • Sleeps 3
    • 2 Twin Beds
    More detailsDeluxe Twin Room, 1 Bedroom, Accessible, Hill View
  • Suite

    Room amenities

    • Hill view
    • Sleeps 3
    • 1 Double Bed
    More detailsSuite
  • Deluxe Double Room, 1 Bedroom, Accessible, Hill View

    Room amenities

    • 237 sq ft
    • Hill view
    • Sleeps 3
    • 1 Double Bed
    More detailsDeluxe Double Room, 1 Bedroom, Accessible, Hill View

About this area

Nuwara Eliya

Located in Nuwara Eliya, Grand Hotel is in the mountains. Nuwara Eliya Golf Club and Damro Labookellie Tea Centre and Tea Garden are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Horton Plains National Park and Victoria Park. Pedro Tea Factory and Hakgala Botanic Gardens are also worth visiting. Spend some time exploring the area's activities, including golfing.
Visit our Nuwara Eliya travel guide
Popular Location

What's nearby

  • Lake Gregory - 4 min drive
  • Pedro Tea Factory - 7 min drive
  • Damro Labookellie Tea Centre and Tea Garden - 12 min drive
  • Shri Bhakta Hanuman Temple - 26 min drive
  • Ramboda Falls - 64 min drive

Getting around

  • AirportBandaranaike Intl. Airport (CMB) - 167 min drive

Restaurants

  • Grand Indian — 1 min walk
  • Grand Thai — 1 min walk
  • Hela Bojun Hala — 7 min walk
  • Themparadu — 8 min walk
  • Thaj Hotel and Bake House — 10 min walk

About this property

Grand Hotel

4-star hotel with 3 restaurants and free valet parking
This smoke-free hotel features 3 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 154 rooms offer free WiFi, minibars, and TVs with cable channels. Other amenities available to guests include room service, premium bedding, and separate bathtubs and showers.
Grand Hotel offers 154 accommodations with minibars and safes. Beds feature premium bedding. Cable television is provided.

Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 3 restaurants and 1 coffee shop/café
  • 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool
  • Playground

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator (on request)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • 1 meeting room
  • Business center

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator (on request)

More

  • Desk
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Frequently asked questions

Can I cancel my reservation for free at Grand Hotel and receive a full refund?
Yes, Grand Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does Grand Hotel have a pool?
Yes, this property has an outdoor pool.
Is Grand Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Grand Hotel?
Self parking and valet parking are free at this property.
What time is check-in at Grand Hotel?
Check-in is from 2 PM - midnight.
What time is check-out at Grand Hotel?
Check-out is at 11 AM.
Does Grand Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Grand Hotel located?
Situated in the mountains, this hotel is within a 10-minute walk of Victoria Park and Nuwara Eliya Golf Club. Galway Forest Reserve and Lake Gregory are also within 1 mi (2 km).
4.4
Excellent
5 - Excellent
82
4 - Good
41
3 - Okay
9
2 - Poor
5
1 - Terrible
4

4.5/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

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