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Reviews of Rodeway Inn & Suites

2 out of 5
Rodeway Inn & Suites
116 Regency Park, O'Fallon, IL

Reviews

6.8
Rating 10 - Excellent. 142 out of 541 reviews" "
Rating 8 - Good. 143 out of 541 reviews" "
Rating 6 - Okay. 87 out of 541 reviews" "
Rating 4 - Poor. 76 out of 541 reviews" "
Rating 2 - Terrible. 93 out of 541 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness
Room reeked of weed but we let front desk know asap so we weren’t charged for it. Bed was comfy but the couch was covered in gross stains. Only two towels given but we brought our own from home so not too big of a deal. Front desks girls very friendly and efficient.
Stayed 2 nights in Mar 2024

4/10 Poor

Kaitlyn

Traveled with group, Traveled with partner
The bathroom was dirty and sheets had stains. We went down for breakfast at 730 and they had nothing. It was pitiful.
Stayed 1 night in Apr 2024

10/10 Excellent

Clifford

Traveled with family
Liked: Amenities
No complaints
Stayed 2 nights in Apr 2024
Response from M on Apr 19, 2024
Dear Clifford,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

6/10 Okay

Sarah

Traveled with group
Disliked: Cleanliness, amenities
The hallways and the elevator were really dirty. You could tell the elevator had not been swept or wiped down in a long time. Our bedding looked dirty. We could not tell if it was all just stained, or truly dirty. There were spots on our pillow cases, sheets and comforters.
Stayed 1 night in Apr 2024
Response from M on Apr 19, 2024
Dear Sarah,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 Poor

Shelby

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had an unpleasant odor, room wasn’t clean, appeared to be dried vomit down the side of one of the beds, no wash cloths in the room, candy and other unknown items inside the heating/air conditioner.
Stayed 1 night in Apr 2024
Response from M on Apr 12, 2024
Dear Shelby,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

2/10 Terrible

Maddy

Traveled with partner
Awful stay. Very scary area and crowd surrounding the property (ski masks, drugs, alcohol, yelling). Room was dirty, burn holes in the bedding, loud hallways and other guests, very unpleasant sleep and stay.
Stayed 1 night in Apr 2024
Response from M on Apr 12, 2024
Dear Maddy,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

8/10 Good

Samantha

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The price per night was great and the pool looked very clean and appealing however I didn’t have time to enjoy it because of my trip itinerary.
Stayed 2 nights in Mar 2024
Response from M on Apr 5, 2024
Dear Samantha,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Tyler

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The sheets and blankets were all stained, the carpets were dirty, the sofa cushions were torn and falling apart and when wet, the bath mat turned yellow. That staff was okay, not rude but not polite. I was very concerned when they asked me for identification for my service dog, and when shown, they didn't really understand, making me feel they didn’t know the laws. The walls needed a paint job badly.
Stayed 1 night in Mar 2024
Response from M on Apr 5, 2024
Dear Tyler,We apologize for the cleanliness issues you encountered. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in these regards. Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that they are resolved promptly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Excellent

Brandyn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The guy at the desk was very helpful and nice
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Brandyn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Good

Chanta

Liked: Cleanliness, staff & service, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Chanta,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

Larry

Disliked: Staff & service
Was not that bad but upon approaching the entrance there were a couple unsavory people loitering around.
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Larry,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Tristan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Response from M on Jan 25, 2024
Dear Tristan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Sandra

Stayed 1 night in Jan 2024
Response from M on Jan 18, 2024
Dear Sandra,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Chanta

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from M on Jan 11, 2024
Dear Chanta,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 2 nights in Jan 2024
Response from M on Jan 11, 2024
Dear Charles,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

raymond

Business traveler
Liked: Amenities
Stayed 3 nights in Jan 2024
Response from M on Jan 11, 2024
Dear Raymond,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Brandy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly room was clean beds were very comfortable breakfast wasn’t available while we were the but close to restaurants so we just utilized those
Stayed 2 nights in Dec 2023
Response from M on Jan 11, 2024
Dear Brandy,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

PAUL

Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Paul,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Kaitlyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Kaitlyn,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Poor

Glen

Stayed 1 night in Dec 2023
Response from M on Jan 11, 2024
Dear Glen,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on Dec 23, 2023
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from M on Dec 23, 2023
Dear Timothy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Melinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very nice room. Staff friendly. Clean.
Stayed 1 night in Dec 2023
Response from M on Dec 23, 2023
Dear Melinda,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

lijian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough
Stayed 1 night in Dec 2023
Response from M on Dec 8, 2023
Dear Iijian,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 very good stay for the price
Stayed 6 nights in Nov 2023
Response from M on Dec 1, 2023
Dear John,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and service, was pleasant and nice. A lot of different stores and restaurants, to choose from. A lot of places, to walk to as well. Kids, enjoyed themselves with swimming every day.
Stayed 3 nights in Nov 2023
Response from M on Dec 1, 2023
Dear Monica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
When my girlfriend and I checked in and went to our room it wasn't very clean. The floor between the beds and behind the night stand had food crumbs all over. There was fast food wrappers and cups behind the tv stand, the toilet wouldn't flush without taking the lid off the tank and pulling the chain. Over all it was a nightmare and I will not stay there again. Totally put a strain on our time with the family.
Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Thomas,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from M on Nov 17, 2023
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

HERBERT

Disliked: Cleanliness, staff & service
BAD BUSINESS
THE LADY AT THE FRONT DESK WAS REALLY STUPID.I TOLD HER TO PUT THE DEPOSIT ON MY CARD AS WE WERE PAYING CASH FOR THE ROOM.SHE DID THE TOTAL OPPOSITE.WE TRIED TO EXPLAIN SEVERAL TIMES HOW WE WANTED BUT SHE FORCED US TO PAY FOR THE ROOM WITH THE CARD AND LEAVE THE CASH DEPOSIT FOR THE ROOM. SO WRONG
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Herbert,We apologize for the inconvenience caused. We will investigate the matter and take appropriate action to prevent such incidents from happening in the future. We appreciate your feedback and will use it to improve our services.Sincerely,Management Team

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty
Overall my stay was just...ok. Service at the desk was good and the lobby and common areas seemed clean. I stayed in room 317 and it was very gross. Food/baby toys and clothes behind the dresser in the living room. Something splattered on the couch I had to wipe off and something splattered on the bed skirt I had to wipe off. The toilet didnt work correctly and several times I had to tinker with it to get it to flush. It was a suite and there was only 1 tv (in the bedroom) which was not convenient at all.
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Michael,We sincerely apologize for the cleanliness issues you experienced in room. We have taken your feedback very seriously and are taking steps to ensure that this does not happen again. We have also spoken to our staff about the TV issue and will be looking at ways to improve this for future guests. Thank you for taking the time to share your feedback. We hope that you will give us another chance to show you the true quality of our hotel.Sincerely,Management Team

4/10 Poor

Kyle

Traveled with family
Dirty towels and sheets at check in. Damage in rooms
Stayed 2 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Kyle,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

4/10 Poor

Rickie

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It's bad practice to lie to people...
We rented three rooms for our family, my pastors family and our friends family. Our room had stained sheets and bedding. Our pastors room smelled like garlic and had holes in the closet door along with crayon markings all over the walls. Our other friends room smelled so strongly of garlic that she asked for another room but when she went to the new room it smelled like a gym bag full of stinking shoes and clothes. She asked for another room and the guy at the front desk told her to check her bags because it was probably her clothes and he wasn't going to give her another room. They also lied and said they have been remodeling the kitchen for 7 days and thats why they weren't giving the breakfast that is advertised but we looked on the reviews from over 4 months ago and seen that they've been giving this same excuse for months. I won't be staying there again.
Stayed 2 nights in Oct 2023
Response from M on Oct 13, 2023
Dear Rickie,We sincerely apologize for the unpleasant experience you and your guests had at our hotel. We take your feedback very seriously and are committed to making things right. We have already taken steps to address the issues you raised, and we are working to improve our overall service and cleanliness.Sincerely,Management Team

2/10 Terrible

Casey

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we were told the entire property was non smoking, however every floor strongly smelled of marijuana at all times of the day and night.
Stayed 2 nights in Sep 2023
Response from M on Oct 6, 2023
Dear Casey,We apologize for the strong smell of marijuana in our non-smoking property. We take this matter very seriously and are investigating the issue. We are committed to providing a smoke-free environment for all of our guests, and we will take steps to ensure that this does not happen again.Sincerely,Management Team

4/10 Poor

Ashley

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There were hairs all over the bathroom floor. Remote did not work and when brought to front desk attention, nothing was done. No curtains on the window
Stayed 1 night in Sep 2023
Response from M on Oct 6, 2023
Dear Ashley,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Brandi

Traveled with group, Traveled with partner, Traveled with family
I loved staying here. Thank you for a great experience.
Stayed 1 night in Sep 2023
Response from M on Sep 22, 2023
Dear Brandi,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Clean and friendly place to stay. Pool was small and cold but nice. Bed was very comfortable and room was large.
Stayed 2 nights in Sep 2023
Response from M on Sep 8, 2023
Dear Lisa,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from M on Sep 8, 2023
Dear Barbara,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from M on Sep 8, 2023
Dear Ana,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Lee

Traveled with family
Liked: Staff & service, room comfort
Best bed I have slept on in a hotel!
I was not expecting much because of the low price, but! I had a better night's sleep on the softer mattresses at the Rodeway Inn than I did the night before at the "H Inn" which cost me double.
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Lee,We're delighted to hear that you had a great night's sleep on our comfortable mattresses at Rodeway Inn. Providing excellent value for your stay is our priority, and we look forward to welcoming you back for more affordable and restful experiences.Sincerely,Management Team

2/10 Terrible

Triple

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service.
Stayed 2 nights in Aug 2023
Response from M on Aug 24, 2023
Dear Triple,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Excellent

Travis

Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Travis,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Hotel experience
Room was dirty bed was not made wet towels in tub
Stayed 2 nights in Aug 2023
Response from M on Aug 11, 2023
Dear James,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so gross, dirty, and seedy that we did not stay even though we paid.
Stayed 1 night in Aug 2023
Response from M on Aug 11, 2023
Dear Jennifer,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

4/10 Poor

Renee

Traveled with family
Disliked: Staff & service
Had to ask for clean towels
Stayed 2 nights in Jul 2023
Response from M on Aug 4, 2023
Dear Renee,We are sorry to hear that you had to ask for clean towels during your stay at our hotel. We understand that this is not the level of service that you expect, and we apologize for any inconvenience it may have caused. We have investigated the matter and have spoken to the housekeeping staff. We hope that you will give us another chance to show you that we can provide you with the high level of service that you deserve.Sincerely,Management Team

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable place to stay while traveling across the country! Would come back again.
Stayed 1 night in Jul 2023
Response from M on Aug 4, 2023
Dear Sandy,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Andy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sheets when we arrived that after an hour still hadn’t been changed, A/C barely worked and a 2 inch long cockroach in the window.
Stayed 2 nights in Jul 2023
Response from M on Aug 4, 2023
Dear Andy,We're sorry to hear that your stay at our hotel was less than satisfactory. We take cleanliness and guest satisfaction very seriously, and we'll investigate this matter immediately. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team

6/10 Okay

Jason

Traveled with family
Stayed 1 night in Jul 2023
Response from M on Aug 4, 2023
Dear Jason,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

8/10 Good

Jacob

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Overall it was a good stay. The room was very small. My kids slept on the sofa bed and we kept waking them up due to the having to go through their area to get to the bathroom. It was clean and the bed was comfortable. I would stay here again.
Stayed 1 night in Jul 2023
Response from M on Aug 4, 2023
Dear Jocob,Thank you for your feedback! We're glad you had a good stay overall. We apologize for the inconvenience of having to go through your children's area to get to the bathroom. We'll take your feedback into consideration and look into ways to improve the layout of our rooms. We hope to see you again soon!Best Regards,Management Team

4/10 Poor

Tiarra

Stayed 1 night in Jul 2023
Response from M on Aug 4, 2023
Dear Tiarra,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Abbie

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom had used soap and shower was dirty. Room was okay but definitely could used vacuum and hard surfaces wiped down.
Stayed 1 night in Jul 2023
Response from M on Jul 20, 2023
Dear Abbie,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team