Ratings based on 353 Verified Reviews

3.8 out of 5
77% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 14, 2017
Room dirty. Dog must have been in it because you could smell the urine on the floor. Bedsheets had visible dirt on them. I would not stay here again. Staff was great though. Very nice staff. Fellow worker also had disappointing experience and left and went to another hotel. Definitely wouldn't pay to stay here again.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Lynn, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with our housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves. Sincerely, General Manager
1 out of 5
by A verified traveler

Could not get toilet paper.

Posted Jul 8, 2017
Thru out my stay I never asked for anything. But when I asked for toilet paper. Front desk person told me that they were out of paper. So I had to go buy my own toilet paper.
Comment from Hotel Management
Jul 12, 2017 by General Manager , Hotel Management
Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced and for our lack of responsiveness. Your concerns will be shared with the management and team to improve our service delivery. We appreciate your business and hope you will give us another chance to prove that to you. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 26, 2017
The grab and go breakfast was sad. Bad coffee, granola bars, muffins and hot water to make tea, cocoa or oatmeal were the only choices. Fruit or yogurt would be a nice addition. The beads were tiny with only about six inches between the bed and the wall. I'm a small person, but had difficulty getting to my side of the bed. The room would be ok for one or two travelers, but our family of four was very cramped. The amenities are bare bones.. cheap towels and sheets, and only two plastic cups. Because you have an ice tray in your tiny kitchenette, the hotel does not provide an ice maker. The hotel is at a good location- very close to the sports park where our baseball tournament was held. The area is nice, you can find decent dining (including real breakfast) nearby.
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay with us. We are sorry to know your bed was not comfortable for you and your family and that our amenities did not meet your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and amenities. On a pleasant note, we are happy you liked the location of our hotel which was perfect for your needs as well. We value your business and hope you will consider us again the next time your travels bring you our way. Sincerely, General Manager
3 out of 5
by A verified traveler from M

Close to St. Louis, MO

Posted May 31, 2017
Awful hotel staff that checked me in! Breakfast?! Totally sucked! Warm coffee and pre-packaged stale muffins. The bed and pillows was ALL this place had going for it! Thank God it was just a stop over to NOT sleep on my car! Hotel staff acted bothered about her job! Never again!!!
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Clean & Comfortable!

Posted May 27, 2017
Pros: Easy to get to from interstate, cleanliness, courteous staff.
Cons: Ice machines on premises.
Location: Restaurants and stores are very close and it's convenient to stay here rather than in St. Louis.
Very clean, comfortable bed, staff was courteous and pleasant to deal with. Will recommend this to associates.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Cindy, thank you for being our guest and recommending us. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room along with the bed. We hope to see you again soon at Extended Stay America - St. Louis - O' Fallon, IL. Sincerely, General Manager
4 out of 5
by Margaret

We would stay again

Posted May 21, 2017 on Hotels
Booked our flight on booking.com and arrived for check in at 4:00 pm on 5/19/2017. Check in was fast and easy and the front desk lady was very nice. We are a non smoking couple and we did not have a problem signing the on smoking waiver. We get our keys and head up to the room. When we stepped into the room the smell of smoke was very strong. I called down to the front desk and let her know the was smoking in the room before us. She apologized and wanted to move us to another room but the hotel was full. She also stated she would put a note in the system so that we would not be charged a smoking fee. So we just cracked the windows since we were on the 3rd floor and went and grabbed dinner. When we came back the smell was not as strong. Our room was very clean and nice. The breakfast is a grab and go(coffee, muffins, granola bars) which was fine with us. Check out was fast and easy also. The desk guy was nice and professional. We would stay again if we needed to.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Margaret, thank you for sharing your experience at Extended Stay America - St. Louis - O' Fallon, IL. We are pleased to know you enjoyed your overall time with us and that our courteous associates left you with a good impression. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
It was a decent place for my purpose, traveling through and needed a clean room. Staff was very nice.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about our hotel. We are pleased to know you had a comfortable stay and were impressed with our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by Dawn

Posted May 17, 2017 on Hotels
Nice size room, weird not to have a lobby but no issues.
Comment from Hotel Management
May 20, 2017 by Manager, Hotel Management
Dawn, thank you for taking the time to evaluate your stay. We are happy to know you loved your spacious room and your overall visit with us was a pleasant one. However, we are sorry if we did not meet all your expectations and regret the same. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Good middle-of-the-road option

Posted May 16, 2017 on Hotels
This motel was actually a better experience than I expected, given the price at which I got the room. It's a good "average" option, nothing special but not bad either. Recommended middle-of-the-road choice.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for sharing your comments. We are glad that you liked our affordable rates and convenient location. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
4 out of 5
by Cynthia

Great place

Posted May 14, 2017 on Hotels
The hotel was great for the price. The staff was friendly and the place was clean. I didn't realize at the time that there was a kitchen in the room but it makes sense for the type of hotel it is. The grab and go breakfast was a nice change from the usual continental they serve at most places and worked well for us as we just wanted to get on the road. Getting food at night was a bit difficult as everything was on the opposite side of the highway but other than that the hotel was very nice.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Cynthia, thank you for taking the time to post such wonderful feedback about the Extended Stay America - St. Louis - O' Fallon, IL. It is wonderful to read you not only enjoyed our excellent service and convenient location, but also found us to be a great value. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager