Ratings based on 346 Verified Reviews

3.8 out of 5
77% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 14, 2017
Room dirty. Dog must have been in it because you could smell the urine on the floor. Bedsheets had visible dirt on them. I would not stay here again. Staff was great though. Very nice staff. Fellow worker also had disappointing experience and left and went to another hotel. Definitely wouldn't pay to stay here again.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Lynn, on behalf of our entire team, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is priority #1. We have addressed this matter with our housekeeping associates in detail so that this matter does not happen again. We do hope you will consider giving us another opportunity to prove ourselves. Sincerely, General Manager
1 out of 5
by A verified traveler

Could not get toilet paper.

Posted Jul 8, 2017
Thru out my stay I never asked for anything. But when I asked for toilet paper. Front desk person told me that they were out of paper. So I had to go buy my own toilet paper.
Comment from Hotel Management
Jul 12, 2017 by General Manager , Hotel Management
Thank you for taking time to review our hotel. Please accept our apologies for the service issues you experienced and for our lack of responsiveness. Your concerns will be shared with the management and team to improve our service delivery. We appreciate your business and hope you will give us another chance to prove that to you. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jun 26, 2017
The grab and go breakfast was sad. Bad coffee, granola bars, muffins and hot water to make tea, cocoa or oatmeal were the only choices. Fruit or yogurt would be a nice addition. The beads were tiny with only about six inches between the bed and the wall. I'm a small person, but had difficulty getting to my side of the bed. The room would be ok for one or two travelers, but our family of four was very cramped. The amenities are bare bones.. cheap towels and sheets, and only two plastic cups. Because you have an ice tray in your tiny kitchenette, the hotel does not provide an ice maker. The hotel is at a good location- very close to the sports park where our baseball tournament was held. The area is nice, you can find decent dining (including real breakfast) nearby.
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay with us. We are sorry to know your bed was not comfortable for you and your family and that our amenities did not meet your expectations. Your feedback is vital and it will be used as a tool to improve our facilities and amenities. On a pleasant note, we are happy you liked the location of our hotel which was perfect for your needs as well. We value your business and hope you will consider us again the next time your travels bring you our way. Sincerely, General Manager
3 out of 5
by A verified traveler from M

Close to St. Louis, MO

Posted May 31, 2017
Awful hotel staff that checked me in! Breakfast?! Totally sucked! Warm coffee and pre-packaged stale muffins. The bed and pillows was ALL this place had going for it! Thank God it was just a stop over to NOT sleep on my car! Hotel staff acted bothered about her job! Never again!!!
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Clean & Comfortable!

Posted May 27, 2017
Pros: Easy to get to from interstate, cleanliness, courteous staff.
Cons: Ice machines on premises.
Location: Restaurants and stores are very close and it's convenient to stay here rather than in St. Louis.
Very clean, comfortable bed, staff was courteous and pleasant to deal with. Will recommend this to associates.
Comment from Hotel Management
May 29, 2017 by General Manager, Hotel Management
Cindy, thank you for being our guest and recommending us. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room along with the bed. We hope to see you again soon at Extended Stay America - St. Louis - O' Fallon, IL. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
It was a decent place for my purpose, traveling through and needed a clean room. Staff was very nice.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Thank you for sharing your positive feedback about our hotel. We are pleased to know you had a comfortable stay and were impressed with our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
by Ramonda

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
4 out of 5
by Jean

Posted Apr 13, 2017 on Hotels
Room was musty smelling. Noise from roads was loud. Slept with window open for fresh air.
Comment from Hotel Management
May 22, 2017 by Manager, Hotel Management
Your comments are important. Thank you for sharing. It is disappointing to read you were inconvenienced by an odor in your room and the noise form the highway. Please accept our apologies. Our housekeeping staff have been addressed on the issues. Still, we are glad you had a pleasant stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
5 out of 5
by laura

Posted Apr 8, 2017 on Hotels
Room had just been refurbished! Beautiful!
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
We appreciate you kind comments about your stay. It is good to know you favored the look of our latest remodel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.