Lobby

Reviews of Residence Inn by Marriott O'Fallon

3 out of 5
Residence Inn by Marriott O'Fallon
101 Progress Point Ct., O'Fallon, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 194 out of 363 reviews" "
Rating 8 - Good. 81 out of 363 reviews" "
Rating 6 - Okay. 44 out of 363 reviews" "
Rating 4 - Poor. 21 out of 363 reviews" "
Rating 2 - Terrible. 23 out of 363 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angie, Bloomington

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here provided truly exceptional customer service to my family! We would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Ashley Newell on Apr 1, 2024
Dear Angie, I’m delighted to hear that the staff went above and beyond to provide exceptional customer service during your stay! Their dedication to ensuring a positive experience for your family is commendable. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms!
Stayed 1 night in Mar 2024
Response from Ashley Newell on Mar 20, 2024
Dear Latoya, Thank you so much for taking the time to write a review. We are delighted to hear that you found the room spacious during your stay. Your feedback is greatly appreciated, and we are thrilled that you enjoyed your time with us. If your travels bring you back to the area, we would be more than happy to welcome you again. Please do not hesitate to reach out if you need any assistance in the future.

2/10 Terrible

Crystal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Faciilty needs updating/repairs. Our room was disgusting. Trash can was missed, bathtub had lots of little hairs and dirty shower curtain. Floor hadn't been vacuumed, smudges on furntiure that wasn't wiped down, dishes in cabinets were dirty. Thankfully the one thing clean was the sheets. Very expensive stay for the worst room I've ever had. My guess is they don't have anyone checking rooms after they are cleaned. I would not stay here again and would have left but we had to be at the hospital next door very early the next day.
Stayed 1 night in Jan 2024
Response from Ashley Newell on Feb 12, 2024
Dear Crystal, Thank you for taking the time to write a review. I want to offer a sincere apology for falling short of providing you with an excellent stay. We strive to make every guest's experience memorable and have used your feedback to improve our services. Your review has been shared with our staff, and we are taking steps to ensure this does not happen again. We hope to have the opportunity to welcome you back in the future. Thank you,Ashley Newell

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again, just avoid breakfast
Convenient me located , felt safe, quiet. Good service. Lobby was nice and clean, well lit. Pool and hot tub were good. Room was clean, cozy. BathTub looked like it had seen better days but was clean. Breakfast was not worth staying for, was microwaved and runny. I got to say that the free breakfast was the worst part of the stay but that said, I would return and stay with them. They are pet friendly.
Stayed 1 night in Jan 2024
Response from Ashley Newell on Jan 9, 2024
Dear Kathy, Dear Kathy,Thank you so much for choosing the Residence Inn O'Fallon. We are thrilled to hear that you enjoyed your stay, despite our shortcomings with breakfast. Your feedback is valuable to us, and we will use it as a learning opportunity to improve our services. We sincerely appreciate you taking the time to share your review. We hope to have the opportunity to welcome you back to our hotel if you are ever in the O'Fallon area again.

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley Newell on Jan 9, 2024
Dear Sean,Thank you so much for taking the time to submit a review. We are thrilled to hear that you had an excellent stay at Residence Inn O'Fallon. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. If you find yourself in the O'Fallon area again, we would be honored to welcome you back to our hotel. Please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Ashley Newell on Jan 3, 2024
Dear Chris, Thank you so much for choosing the Residence Inn O'Fallon. We appreciate you taking the time out of your day to write a review. We are thrilled to hear that you enjoyed your stay at the Residence Inn and we hope to see you again if you are ever in the area.Your feedback is valuable to us, and we are delighted that you had a positive experience. We look forward to welcoming you back and providing you with another enjoyable stay.Sincerely, Ashley Newell

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Ashley Newell on Jan 3, 2024
Dear Joseph,Thank you so much for taking the time to write a review. We are thrilled to hear that you had an excellent stay at the Residence Inn O'Fallon. Your feedback means a lot to us, and we are delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back if you are ever in the area again. Please don't hesitate to reach out if there's anything else we can do for you. Thank you once again for choosing Residence Inn O'Fallon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Ashley on Dec 15, 2023
Dear Justin,We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a five-star experience. We really appreciate your comments regarding cleanliness. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We hope to be able to host you again if you are ever in the O'Fallon Missouri area.

8/10 Good

Radford

Stayed 1 night in Dec 2023
Response from Ashley on Dec 15, 2023
Dear Radford,Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

8/10 Good

Nadine

Traveled with family and small children
Liked: Staff & service, amenities
Loved the area and design of the room but needed some upkeep.
Stayed 1 night in Dec 2023
Response from Ashley on Dec 15, 2023
Dear Nadine, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 Excellent

Brandon

Traveled with family
Good. Not perfect. But good
Stayed 1 night in Nov 2023
Response from Ashley on Dec 15, 2023
Dear Brandon, We are so sorry that we fell short of your stay being perfect. We strive to always make sure that everyone's stay is perfect and excellent. We appreciate you taking the time to give us your feedback. We hope you enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 Good

JoCarol

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very nice staff. Older property but kept well. Lots of remodeling being done which is always nice to see
Stayed 5 nights in Oct 2023
Response from Ashley on Oct 30, 2023
Dear JoCarol, Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and look forward to welcoming you back again soon.

2/10 Terrible

Kimberley

Stayed 1 night in Oct 2023
Response from Ashley on Oct 30, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of no hot water is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the upper management team to ensure the necessary guidelines are in place. We are so sorry that you experienced these issues. We hope to see you again if you are ever in the O'Fallon area.

10/10 Excellent

Raymond

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Ashley on Oct 10, 2023
Dear Raymond, Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked ghe convenient access to the interstate. Property is showing its age.
Stayed 6 nights in Sep 2023
Response from Ashley on Oct 6, 2023
Dear Rick,Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations on this occasion. I have shared your review with my colleagues, so that we can address opportunities. We hope to have the opportunity to welcome you again and make your future stays five stars!

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Short staff hotels hurt customer experience
The hotel called us about 2 hours before our arrival to tell us our room was not available. They then kept us on hold for 30 minutes and we had to call back. Once we called back they said everything was fine and they had mistaken a flooded room for ours. Then when we arrived the refrigerator was not cleaned and had food from the previous person. The room smelled because one of the food items was an open package of meat in the freezer. There was also small pellets of something on the bathroom floor. When I brought this to hotel staffs attention she had no cleaning staff available to help for the rest of the night. So she came up with a small bag and took the items. She still didn’t clean the fridge but she did provide an air freshener.
Stayed 1 night in Aug 2023
Response from Ashley on Oct 10, 2023
Steven, Thank you for choosing the Residence Inn by Marriott O'Fallon. I am sorry you experienced a problems during your stay. I hate to hear that. Exceeding your expectations is our number one priority therefore I am very sorry we let you down. I hope you will give us another chance next time when you are in the area.

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was actually better than I thought it would be
Stayed 1 night in Aug 2023
Response from Ashley on Oct 10, 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O'Fallon Missouri area.

8/10 Good

Louis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Todd on Aug 24, 2023
Thank you for your review of your recent stay with us. We are happy to see you enjoyed your stay overall, and look forward to being able to host you again soon!

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No linen bag for dirty clothes. Be nice to have. Trash can in bathroom itself.
Stayed 1 night in Jul 2023
Response from Todd on Aug 24, 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and thank you for the feedback you provided so we can work on improving. We hope to have the opportunity to host you again.

2/10 Terrible

Ashlee

Stayed 6 nights in Jun 2023
Response from Todd on Aug 24, 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Todd on Aug 24, 2023
Thank you for your review of your stay with the hotel in July. We apologize for not meeting your expectations and would welcome any feedback you can provide on your stay. We hope to have the opportunity to host you again.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Todd on Aug 24, 2023
Thank you for your review of your stay with the hotel in July. We are happy to see you had a great stay and look forward to you returning soon!

10/10 Excellent

MAREK

Stayed 2 nights in Jun 2023

6/10 Okay

Caryn

Liked: Cleanliness
Wouldn’t stay again…nice area but not the hotel.
This hotel is need of some upgrades and customer service. At check in, once we found someone in the back office, we were told that if there were any issues to contact the front desk but they could only do so much due to management all walking out the same day. That did not leave me feeling very sure about the hotel. Once in the room there was no phone to contact the front office, the blow dryer didn’t work and the bathroom light took forever to come on. We made due with the hotel but will not be returning. There are much better options nearby.
Stayed 3 nights in Jun 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean room. Nice warm breakfast with lots of variety.
Stayed 1 night in May 2023

10/10 Excellent

Tyson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope she is a fan of basketball.
We stayed there due to a basketball tournament. After playing all day we return to the hotel to wash uniforms due to how late it was and the washers being occupied we could not wash until the following morning. We were able to do the washing machines but upon drying, they were occupied, so Stacy in linen services or housekeeping, stepped up and let us use the facility dryers to dry our team uniforms so we could be at a game on time. Can’t thank her enough..
Stayed 2 nights in May 2023
Response from Rachel Shaw- Director of Sales on May 22, 2023
XXXX, thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing Stacy as a great staff member. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. I will be sure to let her know that her hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

6/10 Okay

Mattie

Traveled with family
Liked: Staff & service
My room did not look like the photos of the room I chose. Also, I was given a handicapped accessible room and I didn’t request that so the heights of counters and extra pieces in the bathroom made things feel awkward.
Stayed 3 nights in Apr 2023
Response from Rachel Shaw on May 2, 2023
Dear Mattie,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.Thank you again for you feedback and for staying with us.

10/10 Excellent

maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have a door and bathroom for each bed
Stayed 2 nights in Apr 2023
Response from Rachel Shaw- Director of Sales on Apr 17, 2023
Maria, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2023
Response from Rachel Shaw- Director of Sales on Apr 17, 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

4/10 Poor

Phillip

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was very dirty with some trash still in the room, hair on the floor, dog food on the floor, dirty curtains, and more. Front office staff was good, but they desperately need a new cleaning staff!
Stayed 2 nights in Mar 2023
Response from Rachel Shaw- Director of Sales on Mar 20, 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No worries
Just fine. As expected. No issues.
Stayed 1 night in Feb 2023
Response from Rachel Shaw- Director of Sales on Feb 20, 2023
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 Okay

Stacy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We checked in around 7 PM on a Saturday night it was snowing out, and I had to meet my husband and my two children, the lady at the front desk did not say a word to us. She just stood there and stared at me until finally I said hi. I’m here to check in. I found that kind of odd how she didn’t say a word to us. The hot tub was broke, which was a bummer cause I was really looking forward to that but the ladies the next morning at breakfast time or super nice.
Stayed 1 night in Jan 2023
Response from Rachel Shaw on Jan 9, 2023
Thank you for your feedback. We truly apologize for the inconvenience you experienced during your stay with us I hope you will allow us the opportunity to make this right for you in the future. Thank you and have a wonderful day!

10/10 Excellent

Roniece

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Response from Rachel Shaw on Jan 9, 2023
Roniece, Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

8/10 Good

Rob

Liked: Staff & service, property conditions & facilities, room comfort
There was a very nauseous odor coming from the kitchen sink. It was too late to notify the front desk about the issue and we were already established in our room to move to another. I notified the front desk when we checked out. As long as we weren't in the kitchen, the smell did not bother us and didn't affect our stay
Stayed 1 night in Dec 2022
Response from Rachel Shaw - Director of Sales on Dec 12, 2022
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. I have shared your feedback with our leadership team and housekeeping leaders to ensure this problem gets fixed. We look forward to having the opportunity to serve you again. .

10/10 Excellent

kerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and friendly staff
Stayed 2 nights in Dec 2022
Response from Rachel Shaw- Director of Sales and Marketing on Dec 12, 2022
Kerry,We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate how helpful and caring the staff was. Thank you
Response from Rachel Shaw- Director of Sales on Nov 30, 2022
Charles, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

6/10 Okay

Karen, Lebanon

Traveled with family
Liked: Cleanliness
For the price that I paid, it did not have a fully equipped kitchen. I expect it to have some utensils. We did not have soap or a soap dish in one of the bathrooms. We had five adults, and they did not have bedding for the living room pull out bed. The people at the front desk, we’re not that friendly. We wanted a girl to take pictures of us in front of the fireplace, she said yes, then she took off. And we never could find her again, that evening. The breakfast was very good.
Stayed 3 nights in Nov 2022
Response from Rachel Shaw- Director of Sales on Nov 28, 2022
Karen,We appreciate you taking the time to give your feedback. I apologize that we did not fulfill that expectation during your visit. I have shared your feedback with our leadership team and housekeeping leaders to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. My hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.

2/10 Terrible

Rachel

Stayed 2 nights in Nov 2022

8/10 Good

Jennifer, Palm Bay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the room size and having a pack and play. Breakfast was great. Room had some dirty spots on the floor and couch.
Response from Rachel Shaw- Director of Sales on Nov 7, 2022
Jennifer, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area.

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Rachel Shaw- Director of Sales on Oct 19, 2022
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the O’Fallon area!

8/10 Good

Stacy

Stayed 5 nights in Jul 2022

10/10 Excellent

marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from lhowlett on Jul 11, 2022
Thank you for the five-star review! We appreciate you letting us know that we met if not exceeded your expectations with the price and value that we provided. We are committed to doing so consistently for all our guests, we thank you for taking the time to let us know that we are the best priced hotel in the area. We hope to see you again soon.

2/10 Terrible

Demarco, Saint Louis

Stayed 2 nights in Jun 2022

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The air didn’t work properly and it was hot had to purchase to fans was very hot ! Asked for maid cleaning and no one showed up had to request again! The Wi-Fi didn’t work today
Stayed 6 nights in Jun 2022
Response from lhowlett on Jun 23, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.

4/10 Poor

Laura

Disliked: Staff & service, amenities, property conditions & facilities
Understaffed
Stayed 2 nights in Jun 2022
Response from lhowlett on Jun 20, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.

8/10 Good

Kenneth

Business traveler
Liked: Staff & service, amenities
Basic suite. Get the job done. Ac wasn't working, hair on the floor and visible mold (not mildew) growing on the wallpaper in the bathroom. Staff switched rooms for me. They were nice about it. Overall it’s fine. Somewhat modern. I’d stay again if.need be.
Stayed 1 night in Jun 2022
Response from lhowlett on Jun 20, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.

6/10 Okay

Muthukumar

Traveled with family and small children
Disliked: Amenities
Breakfast is very limited items, For Veg eaters only oats and boxed cereal are the options. Coffee is not hot, no enough towels in the room. Kitchen utilities are not clean. No extra sheet for the sofa bed. I left the garbage and dirty towels outside and it was there for 2 days until I check out. Definitely not worth for the $$$ they charged for 2 nights.
Stayed 2 nights in Jun 2022
Response from lhowlett on Jun 23, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.

8/10 Good

Stephanie L

Traveled with family and small children
Liked: Staff & service
Excellent customer service
Stayed 4 nights in Jun 2022
Response from lhowlett on Jun 14, 2022
Thank you for your feedback regarding your recent stay with us. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

6/10 Okay

Earsene

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
The room was not cleaned properly. I usually do my own cleaning after i check in so it's never a big deal but there was hair in the tub. The toilet was dirty, just appeared that the room was not cleaned. First time staying here so maybe this is not always the case.
Stayed 1 night in May 2022
Response from lhowlett on Jun 14, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.

4/10 Poor

Verified traveler

Traveled with family
Negative
Stayed 2 nights in Apr 2022
Response from lhowlett on May 2, 2022
I apologize for the issues that you experienced during your stay. We value our guests and want each guest to have a wonderful experience while staying at our hotel. This is not the level of service that we strive to have, and we appreciate that you shared with us the issues that you encountered during your stay. Your review will be shared with our staff to resolve these issues. Again, please accept our apologies. Thank you and we hope you will allow us the opportunity to make things right for you in the future.