Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from New York

Disappointing!

Posted Aug 16, 2015
Pros: The beds
Cons: Everything else..
Location: The Pointe. The Carnegie Science Center.
Overall the hotel is outdated and smells old/mildew. My room was not cleaned, found pubic hair in my tub, the counters were dusty and there was a breath strip by my bed. Although they cleaned it once I mentioned it, the front desk clerk said they clean the rooms everyday. That my friend is a lie! The following day, filled with sightseeing and fun, My friend and I come back and our cards didn't work, apparently they put the wrong dates and I had to get new cards :( Once we got to the room, no fresh towels, trash was not taken out and only one bed was made. Why do anything at al.
Comment from EPC
Aug 27, 2015 by Will, EPC
Sorry for the issues that you experienced with your stay with us. That was unacceptable on our part. We will address this issue.
4 out of 5
Recommended
for Everyone
by A verified traveler from Niles, MI

Hotel near Pittsburgh, PA.

Posted Aug 13, 2015
Needed a hotel near downtown Pittsburgh, PA. Clean, quiet, breakfast was very good. Wonderful indoor pool. Would recommend.
Comment from EPC
Aug 27, 2015 by Will, EPC
Hi Gary, Thanks for the nice review. The hotel is in a nice location that is conveniently located to several of Pittsburgh's attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Altoona, Pa

Nice hotel close to Kennywood

Posted Aug 10, 2015
I was skeptical about this hotel after reading a couple other reviews after booking. However I was pleasantly surprised! Our room was very clean and updated. The staff at the front desk were very friendly and courteous. Even had a laugh with a housekeeper in the hallway at checkout! The breakfast was excellent with a lot of variety! I was very pleased with our stay! Thanks so much to the Comfort Inn and Suites!
Comment from EPC
Aug 27, 2015 by Will, EPC
Hi Renee, Thank you for taking time to share your experience with others. I will share your comments with our staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Easy to find.

Posted Aug 3, 2015
Pros: Easy location and clean.
Cons: Better access to elevators. Not only one in lobby area.
Location: Did not use much of this.
The rooms were clean and nice. It was noisy out in the hallways and the breakfast room was very crowded. The staff in the breakfast room very not very friendly. Could have been that it was very busy but.... Great choices for breakfast foods.
Comment from Hotel Management
Aug 6, 2015 by Will, Hotel Management
Hello, Thank you for the feedback. I will share your experience with our breakfast attendants.
3 out of 5
by A verified traveler

Not Clean

Posted Jul 23, 2015
Pros: included breakfast and wifi
Cons: clean the rooms
Location: next to an industrial park. not much else around and not many hotel options.
Floor was not vacuumed and there was someone else's hair on the pillows. They obviously didn't change the pillow cases after the last person. Mini Fridge had dirt in it as well. Made me wonder about the rest of the room.
Comment from Hotel Management
Aug 6, 2015 by Will, Hotel Management
I will share this with our executive house keeper.. Sorry for the issues with your room.
1 out of 5
by A verified traveler from ontario, canada

Awful!!!!

Posted Jul 13, 2015
We stayed there 2 years ago and it was ok. This time the room which was on the 1st floor was so damp that the carpet and sheets were damp from moisture. Overall place is a dive!!!!!! Never again!!!!
Comment from Hotel Management
Jul 14, 2015 by Will, Hotel Management
I am sorry to hear about your recent experience with us. I have shared this with our maintenance engineer to make sure this does not happen again.
1 out of 5
by A verified traveler from Detroit, Mi

Worse than my basement

Posted Jul 10, 2015
Room was dank and smelly. Air conditioning not been run. Had to run it on high all night because it wouldn't cycle on and off on lower setting. Was very loud. Breakfast was ok but not good. Was very disappointed with what we paid to stay here. When I inquired with front desk about the AC and the rooms she was watching a movie or something on her phone.
Comment from Hotel Management
Aug 6, 2015 by Will, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate your feedback as it helps us to make improvements. We hope you consider staying with us again so we may provide you with clean, comfortable accommodations.
2 out of 5
by A verified traveler from ohio

Near zoo

Posted Jul 5, 2015
Pros: Pool is nice
Cons: Update the place. Use some paint and get new bedding and curtains
Location: Zoo and max and erma's
Very outdated. Felt dirty. Poor breakfast. Food was gross
Comment from Hotel Management
Jul 14, 2015 by Will, Hotel Management
Thank you for taking time to share your experience. I am sorry that you had a bad experience and will share this with my staff.
3 out of 5
by A verified traveler

Posted Jul 5, 2015
Fair. Not worth the 130 dollar a night rate through Expedia, which is lower than the normal rate.
Comment from Hotel Management
Jul 14, 2015 by Will, Hotel Management
Thank you for taking time to write a review. I would appreciate more feedback regarding your stay and can be reached at the hotel phone # 412-963-0600.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Great for the Price!

Posted Jun 22, 2015
Pros: The bedding was terrific. The room was clean and the appointments were new. The breakfast was great! And sooo appreciated.
Cons: The bath was clean, but I could see the wipe marks on the sink, so I re-cleaned before using. Key card took 10 times to get in!
Location: Very close to the expressway to downtown. We were not there long enough to experience any attractions other than Heinz Field.
Went to the Stones concert at Heinz field. Could not nor would not spend mega bucks to stay closer to Heinz field. The other people in our group stayed in town for a much higher price. While they were closer they did not have any more amentities than we did. Actually they did not have as many. Our room was very comfortable and the free hot breakfast exceeded any free breakfasts that we have ever received when traveling. We had internet and the other party we were traveling with had to pay for that at their fancy hotel!
Comment from Hotel Management
Aug 6, 2015 by Will, Hotel Management
Thanks for the excellent 4 star review! We are glad you enjoyed your stay and all the amenities. We hope to see you again next time you are in Pittsburgh!