Ratings based on 6,891 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Very nice Hotel close to beach

Posted Mar 25, 2017
Pros: Being so close to the beach..
Cons: Upgrade the bathrooms in the rooms. Heard this from others staying there also.
Location: Just steps away from the beach, gift stores, tour buses stop in front of the hotel
We were first time vistors and really enjoyed the location. This hotel is close to the zoo and the aquarium and of course just steps to the beach which is just across the street. If we ever decide to come back, more than likely we will stay here.
Comment from Hotel Management
Mar 27, 2017 by Natasha Akee, Hotel Management
Aloha Manny, E komo mai (welcome) to O'ahu! Mahalo (thank you) for staying here with us and for providing feedback of your experiences. We're happy to hear you enjoyed our convenient location next to the beach and walking distance from tourist attraction. We apologize for our bathroom conditions, I am happy to announce we are working on an improvement plan with our Owners focusing on our bathrooms. We apologize for the inconvenience this caused you. We hoped your overall visit was pleasant and we hope you soaked up all the adventure and beauty our island has to offer. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Convenient location

Posted Mar 24, 2017
Hotel situated in a very convenient location. Good amenities. We couldn't get AC in our room to work properly for a few days, however, once we reported it, hotel staff took care of the issue immediately which provided a much more comfortable stay for the remainder of our vacation.
Comment from Hotel Management
Mar 25, 2017 by Natasha Akee, Hotel Management
Aloha Michael & Veronic, Mahalo for choosing to stay with us and for providing feedback of your experiences. We're so sorry to hear our AC unit was not working properly. Awesome of maintenance for taking care of the problem in a timely manner. We hope you enjoyed your overall visit to O'ahu. We hope you'll come back and visit us again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great hotel can't wait to go back

Posted Mar 23, 2017
Pros: I loved everything
Cons: I understand everything has to be maintained I just wish the pool would have been up and working condition.The pool area looked amazing, next time
Location: Waikiki beach across the street, many restaurants to choose from and starbucks . My favorite shop was the honolulu cookie comp don't skip that.
The only bummer was that the pool was being fixed the whole 5 day stay but the staff was so nice and made up for that fact. Joanne at the front desk was amazing. We got a beautiful partial view room which really had a full view just walk out to the balcony and there it was off to the right. There were rooms that I noticed that the partial view I'm sure wasn't that great but our room was fabulous. The hotel is a great price and fantastically located. There is valet which we used everyday for our rental car. Yes there is a charge but well worth it. I don't like to spend more then I have to on vacation I go on a budget and this motel fit perfect within that. The Waikiki beach is straight across the street and there are several places to eat right within the hotel area. There is also a little store downstairs that carries everything you might need. When you fist arrive in the room there is a welcome gift on the bed with beach essentials. I just loved it who doesn't love gifts. The soaps were nice the coffee is a keurig and they keep you well supplied although I have to admit I didn't use it because starbucks was next door. I found the whole experience beautiful and peaceful can't want to go back. Really I hated to leave.
Comment from Hotel Management
Mar 27, 2017 by Natasha Akee, Hotel Management
Aloha Heather, Mahalo for staying here and for sharing your experiences with other travelers. We're so sorry for our pool outages during your stay. We discovered an unforeseen maintenance issues that could not wait we needed to fix it. We are truly sorry for the inconvenience this caused you. We're happy too hear our front office supervisor Joanne provided stellar customer service. We really hate that you left too! We're delighted to hear your whole experience was beautiful and peaceful. It would be our pleasure to host you again! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location. Great value

Posted Mar 22, 2017
After a few hiccups with room condition, all was made right. Natasha in customer service was professional and worked fast to correct the problem. Definitely book again when in Waikiki
Comment from Hotel Management
Mar 25, 2017 by Natasha Akee, Hotel Management
Aloha Todd, I appreciate and thank you for your kind words it was my pleasure to help. Keep my email handy for the next time your in Waikiki I would be happy to assist you with repeat guest rates! A hui hou (until we meet again). Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Beautiful beach front setting ask for room #834

Posted Mar 20, 2017
We had a beautiful ocean front view , it may not be the most high end hotel , but it is in the center of the strip rite across the street from the beach . The bar and food at the hotel was good as well . We will be returning to this hotel.
Comment from Hotel Management
Mar 23, 2017 by Natasha Akee, Hotel Management
Aloha Gloria, Mahalo for choosing to stay with us and for providing feedback of your experiences. What a clear beautiful sunny picture! Our ocean front views simply breathtaking. We're honor to have you patronages us again, we'll be delighted to host you. We hope your overall experiences on O'ahu was pleasant. Safe travels! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from CN

Nice hotel. Great location

Posted Mar 20, 2017
It is at good location near Waikiki beach, walkable to shops and restaurants. Comfortable transportation area. I will come here again next time.
Comment from Hotel Management
Mar 22, 2017 by Natasha Akee, Hotel Management
Aloha James, WOW the colors (blues) in your pictures are amazing! Thank you for sharing these pictures with other travelers and thank you for choosing to stay with us! We're delighted to note you enjoyed our location and you'll stay with us again! It would be our pleasure to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Ohio

Close to beach

Posted Mar 19, 2017
Pros: Location and staff.
Cons: Balcony furniture.
Location: Waikiki Beach, easy pick up and drop off for tours. Restaurants close by.
Had a great view, rooms are a little dated, Staff was very friendly and helpful.
Comment from Hotel Management
Mar 20, 2017 by Natasha Akee, Hotel Management
Aloha Jerry, Mahalo for staying here with us and for providing feedback. We're happy to hear our location and staff met your expectations. We're sorry our balcony furniture was not up to par. I am happy to announce we are working on an improvement plan with our Owners for an upcoming renovation project. We apologize for the inconvenience this caused you. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
3 out of 5
by A verified traveler from Chicago

Beautiful Location

Posted Mar 17, 2017
Location: Right on Wikiki Beach.
Took over 20 minutes to get to the desk to check in -- only had two people working desk. Finally brought in two additional people. Room was small -- barely room for two people. Balcony was tiny, but we cold see the water.
Comment from Hotel Management
Mar 20, 2017 by Natasha Akee, Hotel Management
Aloha Emmy, Mahalo for staying here with us and for providing a review of our property. We're sorry check-in process took awhile and our room size was not adequate for your party. We appreciate all comments in order to improve our services. We apologize for any inconveniences this caused you. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Sugarbush, WI

Nice location

Posted Mar 15, 2017
Pros: Location, view
Cons: Bed was a little uncomfortable
Location: Beach is just across road, restaurants nearby
Very nice hotel for the price. Good view and access to the beach
Comment from Hotel Management
Mar 15, 2017 by Natasha Akee, Hotel Management
Aloha Lee, Mahalo for choosing to stay with us and for providing feedback. We're sorry to hear our bed was not comfy and caused some discomfort. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. We're happy to hear you enjoyed our location and amazing views. Overall we hoped you enjoyed your time on O'ahu. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Staff is always great! Next to beach.

Posted Mar 10, 2017
Pros: Everything is close to the hotel. Any questions - just ask staff!
I appreciate all the staff and their helpfulness! Being next to the beach and shops are nice too. I make a point to stay here because of the staff!
Comment from Hotel Management
Mar 10, 2017 by Natasha Akee, Hotel Management
Aloha Lora, Mahalo nui loa (thank you very much) for staying here with us and for all your kind words towards our staff. We're so happy to note they treated you with the aloha spirit and we are honored that is the reason why you make it a point to stay with us. Please contact us directly for repeat guest rates, it would be our pleasure to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator