Ratings based on 7,066 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, CA

Nice hotel close to beach.

Posted Jun 16, 2017
Would have liked more comfortable seating options, and more functional desk/writing surface/laptop seating.
Comment from Hotel Management
Jun 19, 2017 by Natasha Akee, Hotel Management
Aloha Mr. Daniel, Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We’re sorry for the challenges you experienced with our room furnishing. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. We appreciate your business and we hope to have another opportunity to host you for a more pleasant stay in the future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
2 out of 5
by A verified traveler

Posted Jun 16, 2017
Pros: location.
Cons: Bring back the breakfast.
Without Breakfast on the Beach, the place seems to be just another hotel on the strip. The fees are exorbitant: we use NOTHING for the $30 daily charge. Time to go somewhere else.
Comment from Hotel Management
Jun 19, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for staying with us and for sharing your experience. We are sorry that the discontinuation of Breakfast on the Beach was a disappointment for you. Over the past four years, we have noticed an increase in requests for such items as gluten-free products, more protein, less pastries, less fried items, wheat bread, toast, whole wheat bagels, and the list goes on and on...The challenge that we have always faced with Breakfast on the Beach is that the hotel does not have a kitchen or a restaurant that we control. This makes it virtually impossible to keep pace with the evolving tastes and wants of our guests at breakfast. Due to the fact that we could not meet these requests, we decided that the best course was to focus on other items. We're disappointed to lose your patronages. Best wishes! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Pretty view and close to beach

Posted Jun 14, 2017
We had a wonderful time and the hotel staff was very accommodating! We would definitely stay there again.
Comment from Hotel Management
Jun 14, 2017 by Natasha Akee, Hotel Management
Aloha Ms. Tammy, Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We're happy you had a wonderful stay with us. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. It would be our pleasure to host you again. Best wishes! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Families
by A verified traveler from Santiago

Nice view from room

Posted Jun 12, 2017
Pros: close to the beach
Cons: maintenance, bathroom
Location: right in front of Waikiki beach, the best location
Rooms need some basic maintenance, specially the bathroom. With such a proximity to the beach could be a perfect spot.
Comment from Hotel Management
Jun 14, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We're happy you enjoyed our location across the street from Kuhio Beach. We’re sorry for the challenges you experience our substandard bathroom conditions. We're currently planning with our Owners for and upcoming improvement project. We sincerely regret that you were inconvenienced. We hope to have another opportunity to host you for a more pleasant stay in the future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from fuzzy

Posted Jun 9, 2017
Lovely Experience love it ! Looking forward to stay at hotel again when visit Hawaii . Our family love the stay Thank you so much
Comment from Hotel Management
Jun 12, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for staying with us and for sharing your experience. Overall we hope you have a positive experience on O’ahu. It would be our pleasure to host you and our family again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee (Guest Services Coordinator)
5 out of 5
Recommended
for Everyone
by A verified traveler

nice and closet to the beach.

Posted Jun 9, 2017
We loved this hotel! They gave us an ocean view and it was amazing. We really enjoyed this hotel and our stay. It was lively but quiet when needed. Killer views of the ocean. Breath taking. We will be back!
Comment from Hotel Management
Jun 9, 2017 by Natasha Akee, Hotel Management
Mahalo for staying with us and for sharing your experience. Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We’re happy you enjoyed our phenomenal views! Overall we hope you had a positive experience on O’ahu. We appreciate your business and would be honored to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean hotel

Posted Jun 8, 2017
We got a very nice view from our room and of curse so close to the water , it was amazing
Comment from Hotel Management
Jun 9, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We’re happy you enjoyed our phenomenal views from our guest room and our convenient location. Overall we hope you had a positive experience on O’ahu. We hope to welcome you back in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
2 out of 5
by A verified traveler

Miserable

Posted Jun 6, 2017
The room is very small. The a/c temp is high. When we called the maintenance person he came in and cleaned the coils. He was trying to convince us that 78degrees is a normal room temp. But he'll go and lower it for us. We tipped him $20 and he was in his way. By the next day the room was actually hotter. Another guy came and did some temp readings and never came back. It was a complete sweat box for two days. The shower curtain had a rip in it and bathroom had towels on the floor. We did not get any cleaning service either. The best part of that hotel is the bar near the pool. In my opinion they make the best lava flow drinks in Waikiki. I would not recommend this hotel. Also if you need a hotel with a coin operated laundry this one does not have one.
Comment from Hotel Management
Jun 9, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for choosing to stay with us and for providing valuable feedback of your experience. It is disappointing that some aspects of your visit were not to your expectations. We’re sorry for the challenges you experience with our AC unit and bathroom substandard conditions. We sincerely regret that you were inconvenienced. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. Best wishes! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel very close to the beach

Posted Jun 6, 2017
We love it 😍 The amenities where awesome and Tiki restaurant near the pool is a plus I recommend the Cuban sandwich! Yummy.
Comment from Hotel Management
Jun 6, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We're happy you enjoyed our property and restaurant. Overall we hope you had a positive experience on O’ahu. We appreciate your business and would be honored to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from milwaukee

Great folks and a great location

Posted Jun 6, 2017
Loved this hotel! The staff is responsive and caring. My view was amazing and I was super comfortable in that bed. The elevators came quickly and I felt sad when it was time to leave. It is not perfect but it's pretty darn great and I hope to return again soon!
Comment from Hotel Management
Jun 6, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for choosing to stay with us and for providing valuable feedback of your experience. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. We're happy you enjoyed our phenomenal views and our comfortable bed. We appreciate your business and would be honored to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator