Somewhat disappointing - needs a good scrubbing.
Posted Mar 25, 2017
We have stayed at this hotel many times over the past 10 years, prior to the most recent renovations to the current conditions. The hotel staff is experienced and many have been there for over 10 years, pleasant and professional. Any maintenance issues in the room are always taken care of quickly by polite, efficient workers. The one-bedroom units sleep up to five people, needed by our family. The large north-facing amenity area on the 6th floor has a pool, tennis court, BBQ area, and unobstructed views of Diamond Head, the Zoo, and Kapiolani Park. The BBQs are cleaned daily and are well maintained. There is a small market on the fifth floor, where one can rent tennis racquets, and purchase beach toys, as well as snacks, drinks and liquor. The hotel meets our needs very well, full kitchen, spacious units with a private bedroom; The balcony is large and usable. There is no restaurant on site, but many within easy walking distance. The location is close to the Zoo and Diamond Head, a short walk to the beach and the Waikiki Aquarium. The room upgrade we received as a long-standing customer with more than five stays was not nearly as good booking through Expedia as when we have booked directly through the hotel. We will have to reconsider how we book this hotel in the future.