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Reviews of CASTLE at Waikīkī Grand

2.5 out of 5
CASTLE at Waikīkī Grand
134 Kapahulu Avenue, Honolulu, HI

Reviews

6.6
Rating 10 - Excellent. 182 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 254 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 142 out of 1001 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Ana Cristina Tamayo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please don’t book here. Our room was so dirty and the mattress was literally on the floor. It’s weird that they send you to a random room to check in. There’s better out there!
Response from Ron Sugihara, Castle Rental Program Manager on Mar 28, 2024
Aloha Ana Cristina,Thank you for staying with Castle @ the Waikiki Grand Hotel. We are sorry for the check-in experience being strange and the room you speak of being dirty. The room has the extra thick box spring on the floor with the 14" thick mattress on top of it. We thank you for your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

2/10 Terrible

PETER

Disliked: Cleanliness, staff & service, property conditions & facilities
Charged a 100 dollars cleaning fee that wasn’t disclosed to me prior to booking
Stayed 3 nights in Mar 2024
Response from Ron Sugihara, Castle Rental Program Manager on Mar 19, 2024
Aloha Peter,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are very sorry about the 'Check-Out Cleaning Fee' not being made clear to you by the 3rd party company you reserved your room with on-line. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

10/10 Excellent

Huong

Traveled with group
Liked: Staff & service, amenities
Very good customer service. Property is pretty old. Thank you for having us . We appreciate you all, especially Roxy and her crew.
Stayed 4 nights in Mar 2024
Response from Ron Sugihara, Castle Rental Program Manager on Mar 19, 2024
Aloha Huong,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy you enjoyed our staff and customer service! We hope you enjoyed your accommodations as well. We do agree that our property is old as it was built back in 1963. The building management is currently working on a new pool area. We appreciate your feedback and look forward to your return in the future!Mahalo,Ron SugiharaCastle Rental Program Manager

4/10 Poor

matthew d

Stayed 9 nights in Feb 2024
Response from Ron Sugihara, Castle Rental Program Manager on Mar 28, 2024
Aloha Matthew,Thank you for staying with Castle @ the Waikiki Grand Hotel. We hope you enjoyed our convenient location and friendly staff. We appreciate you taking the time to rate us. Please feel free to reach out to us should you wish to discuss your stay. Mahalo,Ron SugiharaCastle Rental Program Manager

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. We paid extra for ocean view and well worth it. Since it's a condo, no real service.
Stayed 7 nights in Feb 2024
Response from Ron Sugihara, Castle Rental Program Manager on Feb 27, 2024
Aloha Al,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

8/10 Good

Jeffrey

Nice and close to lots of activities
Stayed 3 nights in Feb 2024
Response from Ron Sugihara, Castle Rental Program Manager on Feb 27, 2024
Aloha Jeffrey,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

4/10 Poor

uvaldo

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I like the Beach very close to it but in our room wasn't anything to swep the sand away
Stayed 6 nights in Jan 2024
Response from Ron Sugihara, Castle Rental Program Manager on Feb 27, 2024
Aloha, Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry we do not leave brooms and dustpans/vacuums in all the rooms. We do have them available for use. We hope you enjoyed the beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

8/10 Good

Justin, Greybull

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were all totally amazing. The property needs a total update. stayed in room 508. patio door would not lock. the supervisor took immediate action and helped with a solution. again the staff was amazing but owners of property need to invest in some much needed renovation
Stayed 8 nights in Jan 2024
Response from Ron Sugihara, Hotel Manager on Feb 27, 2024
Aloha Justin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We had the patio door lock fixed. Thank you for pointing that out to us. We appreciate your feedback and look forward to your return in the future.Mahalo

10/10 Excellent

Linda

Stayed 3 nights in Jan 2024
Response from Ron Sugihara, Castle Rental Program Manager on Mar 20, 2024
Aloha Linda,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We hope you enjoyed your accommodations, friendly staff and our convenient location. We appreciate your taking the time to rate us! We look forward to your return in the future.Mahalo!

8/10 Good

Adriano

Traveled with family
Liked: Cleanliness, property conditions & facilities
Amazing Location, half a block from the beach.
The hotel could not be in a better location. Half block from the beach, near everything restaurants, mall, bars, downtown. The price we got is unbeatable for the location. The property itself is a little outdated, could use some improvements but overall is great for sleeping as we stay out all day. My room had a full kitchen with stove, microwave, fridge and full kitchenware. Depending on how you book you could book with Waikiki Grand Hotel (building name) or could be with Castle Resorts (like a management co.) So from what i understood if you book with Castle Resorts (my case) most units a privately-owned and each individual owner does what they want as far as updates in the unit my unit wasnt too bad the only complaint was the mattress too old and hard on your back but after the first night you get used to it. It is a little weird how they operate so dont judge the book before you "read". So you register at the front desk as you normally would but if you booked with Castle Resort you have to go to a room in the 5th floor felt a little sketchy and do a real check in there, room is jam packed with hotels supplies, almost like a hoarder, but once you past that you will be ok. Other thing there is no room service and if you need supplies you have to go to the 5th floor room yourself to get it. And the cleaning fee you pay at check in is only for the checkout cleaning, does not include room service.
Stayed 5 nights in Dec 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha Adriano,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and your accommodations! We hope you enjoyed our friendly staff. We have addressed the bed mattress and are planning to change it out. We appreciate your feedback! Mahalo

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Location is great. But don’t expect much else.
The hotel room felt like it was someone’s old room. The sheets you sleep in feel like someone’s old sheets. The blanket was gross looking. The room itself was cool. There is no way to turn off the TV. The power button doesn’t do what you think it’s supposed to do. There is no cleaning service while you are there. I was there over a week and the room did not get cleaned once. I could tell by the build up of sand you end up with in your room. I tried to keep it maintained but you’re at the beach all the time it’s impossible. But you will be charged a cleaning fee, although the cleaning is clearly not to make your stay more comfortable. Oh and I hope you don’t like sleep. Because although this is of no fault of the hotel, it is what it is. There are a few roosters that hang out at the park across the street. They crow when it’s dark basically. Not at sun rise. They crow all the time. The doors can muffle the sound slightly, but you will be hearing them.
Stayed 9 nights in Dec 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay. We are also sorry we that the Check-Out Cleaning Fee does not include daily cleaning. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Again, we are sorry.Mahalo

6/10 Okay

Cara M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve been to Honolulu many times. This was my first stay at this hotel. It’s suitable as a place to sleep and shower. The location, in my opinion, is great. I did feel duped by the “cleaning fee”. I would not stay here a second time, but it served its purpose for my trip to Honolulu. The staff was friendly also.
Stayed 5 nights in Dec 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha Cara,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being made clear during the reservation process. We hope you enjoyed our convenient location and our friendly staff! We appreciate your feedback! Mahalo

6/10 Okay

Gary

Traveled with family and small children
Liked: Staff & service, amenities
Great location. Room needed carpet cleaned or replaced. Mattress on bed was very soft and uncomfortable, needs replaced. Wood molding trim inside the bathroom door damaged, needing replaced or repaired. For the price point and location of the condo the room was actually great, just in need of maintenance.
Stayed 7 nights in Dec 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha Gary,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you found the value of our property. We are sorry about the maintenance issues you mentioned. We had these issues fixed. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Mahalo

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose Somewhere Else
The room was dirty, yet they charge me $50 to clean. Stains on the wall, baseboards are dirty, bed headboard loose and bangs the wall, toilet loose from the floor, "cleaning lady" parked in my spot that I was paying for, keypad door locked me out twice. Furniture is old and stained. Only allowed to switch towels every other day. Dark hallways. I stayed one night and was charged $300; I could have stayed at a much nicer place for that price. I was scheduled to stay there one week; I checked out and moved to a much nicer place for less money: The manager never returned my call to discuss the $50 cleaning charge. Hotel LaCroix. Not worth the price at all. Stay elsewhere. Buyer beware. This was room 904.
Stayed 6 nights in Dec 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha Ray,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being transparent during the reservation process and sorry for the stained table. We are sorry about others parking in your reserved parking stall. We appreciate your feedback.Mahalo

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The World now
Well I'm late doing this but hear goes on our first day we had a bomb threat,16 police vehicals, vest's, door buster, and AR type rifles. That six cops showed up for a screaming lady and her boy friend. There's also a group of young people riding up and down the st. usually after 9:00pm electric bike, croch rockets and mopeds doing willies fasing up and down. But it's a beautiful area thats being taken. Also lots of homless and fighting in the park cops for a third time.
Stayed 8 nights in Sep 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry that we cannot control the situations guests come with after checking in to our hotel. This is not a normal situation. This happened in mid-September and has not happened since. We are sorry about what happened during your stay. We appreciate your feedback.Mahalo

2/10 Terrible

David, Regina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room could be best described as a hole. The box spring and mattress was on the floor and had no bed frame. The room had a 2 and 1/2 foot pillar in the middle of the room. The table, an old weathered outside table and two Miss matched chairs looked like rodents had lived in them. It was so bad I couldn’t stay one night there. Thanks to Expedia they moved me. I wouldn’t recommend the place to my worst enemy
Stayed 15 nights in Nov 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay with us. We are also sorry you did not take us up on our offer to move rooms to and upgraded unit. We appreciate your feedback.Mahalo

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel people and staff. Maybe the best lication in Waikiki. I like the Zoo and the Aquarium, so they are both walinkg distance.
Stayed 4 nights in Nov 2023
Response from Ron Sugihara, Castle Rental Program Manager on Jan 24, 2024
Aloha AliThank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and our friendly staff! We hope you enjoyed your accommodations as well. We appreciate your feedback! Mahalo

8/10 Good

Corbin

Liked: Cleanliness, staff & service, property conditions & facilities
Roxy was amazing and made us feel welcomed and took care of everything we needed during our stay! Cant wait to come again.
Stayed 8 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Nov 17, 2023
Aloha Corbin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed Roxy's Aloha and customer service! We hope you enjoyed your accommodations and our convenient location. We look forward to your return in the future.Mahalo

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay on my first trip to Hawaii to get married.The staff help make this trip memorable.
Stayed 7 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Nov 6, 2023
Aloha Christine,Congratulations again! It was a pleasure having you stay with us on this special occasion! We are happy our staff made this a memorable trip! We hope you enjoyed the accommodations and our convenient location. We look forward to your return in the future!Mahalo!

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service
Centrally located with a wonderful staff. Close to the beach. Bar/club/restaurant located in the same building on the 2nd floor which may it quite convenient for the stay.
Stayed 7 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Nov 6, 2023
Aloha Thomas,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our friendly staff, convenient location and Hula's Bar & Lei Stand on the 2nd floor! We appreciate your feedback! We look forward to your return in the future!Mahalo!

2/10 Terrible

Victoria

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches in unit
Response from Ron Sugihara, Castle Rental Program Manager on Oct 31, 2023
Aloha Victoria,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry you had roaches in your room during your stay. We have completed pest control right after you checked out with us. Once again, we are sorry. We hope you enjoyed our beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

6/10 Okay

David

Traveled with group
Great location. Just needs updating.
Stayed 7 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 31, 2023
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are working on updating all of our units to bring them up to standard. We hope you enjoyed the beautiful views from our Sundeck on the top floor, and our friendly staff. We appreciate your feedback.Mahalo

6/10 Okay

Phillip, Los Angeles

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
So from the rating, I don’t want you to get the impression that I didn’t enjoy my stay, as I actually did. There was a faulty plug in the room, along with insects and other unpleasantries that I don’t need to get into. I will say that whomever does hiring for your organization is top drawer and you have amazing staff who are quite friendly and accommodating. I realize the hotel is in a transitional period right now, so please don’t take this personally, I just felt that I should be forthright in my opinion.
Stayed 2 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 31, 2023
Aloha Phillip,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay for the most part and enjoyed our friendly staff! We are sorry about the faulty plug and insects in the unit. We have addressed these issues. We hope you will join us again in the future so we can right the wrongs you experienced during your stay. We appreciate your feedback.Mahalo

10/10 Excellent

Aurora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the Diamond Head & ocean view. Next to Beach and zoo.
Stayed 5 nights in Oct 2023
Response from Ron Sugihara, Hotel Manager on Oct 26, 2023
Aloha Aurora,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our beautiful views and our convenient location! We hope you enjoyed your accommodations and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future!Mahalo!

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed the location especially for the price. Would definitely stay again.
Stayed 4 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha Roger,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay! hope you enjoyed your accommodations, our convenient location, and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future.Mahalo!

4/10 Poor

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They require you to remove your own trash while charging a 'cleaning' fee, yet my unit did not recieve any sort of housekeeping over the course of 5days. Not even clean towels. A roach was seen scurrying across the floor as well I left my luggage outside upon returning home to prevent unwanted guest.
Stayed 5 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha James,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry about not being able to clean and service your unit. We are not offering these services due to the heavy presence of COVID-19 and influenza. We are sorry about the one roach you saw in your room. We hope you enjoyed your accommodations, our convenient location, and our friendly staff. We appreciate you taking the time to write a review.Mahalo

6/10 Okay

Jim, San Francisco

Business traveler
Disliked: Amenities, property conditions & facilities
Before you read this review understand it is written from a perspective of my personal needs and quirks and despite all the negatives I would stay here again. It is hard to get peace and quiet in Waikiki but the Waikiki Grand which overlooks Kapiolani Park and has unparalled views of Diamond Head offers that. It is out of the way of the bustle of Waikiki and the Cathedral of shopping, Kalakaua Avenue. Do not expect opulence or luxury. The rooms as are offered by Castle are utilitarian and spartan, bring your own power bar and extension cord as the outlets are inconveniently. The pictures of the "kitchenette" are downright misleading and decietful. But yet understanding all this i would stay there again.
Stayed 3 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha Jim,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed the beautiful views and our convenient location! We are sorry about the issues with not having enough power sources in the room. We are also sorry the kitchenette is misleading being an induction cooktop, not an actual stovetop. We appreciate your feedback. Please reach out to us direct if you decide to stay with us again (as you mentioned), and we will be sure you have a room with an actual cooktop and enough power sources. We appreciate your feedback.Mahalo!

2/10 Terrible

del, Murrieta

Traveled with family
Disliked: Amenities
Old have to take out your own garbage and beg for toilet paper only has a good location
Stayed 8 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha Del,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are sorry about having to bring out your own garbage and come to us for toiletries and amenities. This is due to COVID-19 and influenza having a heavy presence still. We appreciate your feedback.Mahalo

10/10 Excellent

Jetson Yun Kui

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Right by the beach, everything you need is just a walk away! Great view on the sun deck as well!
Stayed 6 nights in Oct 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha Jetson,Thank you for choosing The Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and the beautiful views from our Sundeck! We hope you enjoyed your accommodations and our friendly staff. We look forward to your return in the future!Mahalo!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few nights for a birthday getaway. Rooms are quiet and comfortable but could use updating like others mention. View is beautiful. Staff is amazing. Perfect location to the beach or to walk around or bar hop. Will book again!
Stayed 5 nights in Sep 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 3, 2023
Aloha Joshua,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We were happy you joined us for your Birthday! We are happy to hear you enjoyed the beautiful views and our friendly staff! We appreciate your feedback and look forward to your return to our updated rooms in the near future! Mahalo

8/10 Good

Isaiah

Stayed 7 nights in Sep 2023
Response from Ron Sugihara, Castle Rental Program Manager on Oct 26, 2023
Aloha Isaiah,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We hope you enjoyed your accommodations, our convenient location, and our friendly staff. Thank you for taking the time to rate us!Mahalo!

6/10 Okay

Isaiah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the property. It was in great walking distance to everything we wanted to do. The hotel room itself sucked they never cleaned. We had two rooms and had to pay close to 400 dollars for a cleaning fee and no one ever cleaned we had to get new towels the whole time. We were allowed 1 towel for 2 days and that was not enough for 2 people especially for tourists going to the beach everyday. I loved the burger place that was in the hotel it was affordable compared to everything else that was around.
Response from Ron Sugihara, Castle Rental Program Manager on Sep 15, 2023
Aloha Isaiah,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our prime location and Teddy's Bigger Burgers in the lobby! We are sorry about the misunderstanding on the room cleaning. Upon check-in, our staff explains in detail that we do not clean rooms during your stay due to COVID-19 still having a heavy presence. Also that we change out two beach towels every day and all towels every 2nd day. We appreciate your feedback.Mahalo

8/10 Good

sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful people and the best view on the island, of that I am sure. There is no daily or weekly cleaning service--so we had the same sheets and towels all week long which was different than I'm used to when staying at a hotel, and you have to dump your own garbage which wasn't a huge deal, but just a little surprise. The manager was wonderful, and the front desk staff amazing when I had a driver that started sending me gross body pics unsolicited. Gross. They made sure he wouldn't have access to my room which was a relief. So gross. Rent a car. Don't use the drivers. Don't give anyone your private number to pick you up to go anywhere. seriously. gross. the hotel was wonderful though really great!
Stayed 7 nights in Sep 2023
Response from Ron Sugihara, Castle Rental Program Manager on Sep 14, 2023
Aloha Sara,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay, and our friendly staff altogether! We are sorry we are still not offering servicing rooms due to COVID-19. We are very sorry to hear of your horrible experience with your driver.We appreciate your review and look forward to your return in the future!Mahalo!

10/10 Excellent

Kelcy Renee

Liked: Cleanliness, staff & service, amenities
Overall a great and easy stay. Property manager was great and friendly and gave us a discount. Lots of food close by and ABC stores are everywhere. The walk to the beach takes very little time. Only complaint is the hotel needs black out curtains. It’s like the middle of the day in the middle of the night.
Stayed 4 nights in Aug 2023
Response from Ron Sugihara, Castle Rental Program Manager on Sep 5, 2023
Aloha Kelcy,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay with us, our convenient location and our friendly staff! We will look into having black-out curtains installed to darken the room as mentioned. We appreciate your feedback and look forward to your return in the future! Mahalo

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people is amazing and the place it is fantastic
Stayed 6 nights in Aug 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 29, 2023
Aloha Elizabeth,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy you enjoyed your stay with us and our friendly staff. We hope you enjoyed our convenient location. We thank you for taking the time to write a review. We look forward to your return in the future.Mahalo

6/10 Okay

Irma

Liked: Staff & service
I like it, because everything was close. I don't like the cucarachas.
Stayed 8 nights in Jul 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 18, 2023
Aloha Irma,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are sorry about roaches. We hope you enjoyed your accommodations and our friendly staff. We appreciate your feedback.Mahalo!

8/10 Good

Hypatia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The property was great and was so convenient to everything else in Waikiki. Only issue was the noise at night coming from the street, but not much of a hassle. Room was nice with lots of amenities and service was good.
Stayed 7 nights in Aug 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 14, 2023
Aloha Hypatia,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you 'loved' your stay! We are also happy to hear you enjoyed our convenient location, amenities and friendly staff! We are sorry about the street noise. We appreciate your feedback and look forward to your return in the future!Mahalo

4/10 Poor

Cristal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was small. The restroom was right next door to the kitchen and had a doggy door type vent so if i used the restroom, the smell would be in the kitchen. We didnt have an iron, so we had to borrower one from another room. The sheets had marker stains. The hotel is outdated. The pool was under construction.
Stayed 4 nights in Aug 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 7, 2023
Aloha Cristal,Thank you for staying with us at the Waikiki Grand Hotel! We are very sorry the room was small, the bathroom door has a vent (we will close off the vent), the sheets having marker stain and the rooftop by the poo being under construction. We appreciate your feedback.Mahalo

6/10 Okay

Roger Ferdinand

None
Stayed 4 nights in Jul 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 7, 2023
Aloha Roger,Thank you for staying with us at the Waikiki Grand Hotel! Thank you for taking the time to rate us. We hope you enjoyed our friendly staff, your accommodations and our convenience location.Mahalo

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, easy walk to beach and shopping along beach front, good amenities close by (Starbucks, ABC stores) building a little tired but location and beach view makes up for it, will definitely stay there again
Stayed 7 nights in Jul 2023
Response from Ron Sugihara, Castle Rental Program Manager on Aug 2, 2023
Aloha Nikki,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations and our friendly staff! We appreciate your feedback and look forward to your return in the future! Mahalo!

8/10 Good

Wilfred H.

Liked: Cleanliness, staff & service
friendly and helpful staff
Stayed 6 nights in Jul 2023
Response from Ron on Jul 24, 2023
Aloha Wilfred, Thank you for staying with us at the Waikiki Grand Hotel. We are happy to hear you enjoyed our friendly staff! We hope you enjoyed your accommodations and our convenient location. We appreciate your feedback!Mahalo,Ron SugiharaCastle Rental Program Manager at the Waikiki Grand Hotel

2/10 Terrible

Yadira, San Diego

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First, I booked my hotel via expedia but in actuality it was with a horrible 2rd party management company who along with residents and the hotel own property in that building. BUYERS BEWARE!!! The pictures on the expedia website are not from where i stayed!!! This is no Castle is a dump!! its old , unclean and the management company's own offices in room 512 is a hoarders paradise. Im warning you here. The area is convenient to the beach but there is a lot of homless people around. The Hotel windows are not sound proff so you hear everything thats going on in the ally. The first night there was this truck delivering something it literally backe up for 10 min with a bipping back nose at 4:30am . The second night there was a guy really mad at a girl and he was swearing up a storm and speed up in his car all down the ally at 5am. Third night , im not sure who was doing construction at 530am. The last night the trash truck came by at 530am and woke us up. Im happy we only used the room to sleep in and we where out all day until 10pm. Also, i paid for the parking for 4 night like $125.65 the parking in the basement is small and crammed my car was a chevy spark and i was tired of going in an out. Also, i was asked to please take out the trash when i checked out..lol but i paid a resort fee and taxes of $246.54 which was not worth it !!! Soooo very disappointed!!!! My daughter wanted to sleep in the car 😪
Stayed 4 nights in Jul 2023
Response from Ron on Jul 24, 2023
Aloha Adira,Thank you for staying with us at the Waikiki Grand Hotel. We are sorry about the noise issues you had during your stay. We are very sorry. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager at the Waikiki Grand Hotel

8/10 Good

Rosalinda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Even with roach issue and property appearance not as advertised it was still a good hotel.
Stayed 6 nights in Jul 2023
Response from Ron on Jul 24, 2023
Aloha Rosalinda,Thank you for staying with us at the Waikiki Grand Hotel. We are sorry about the roach issue during your stay. We appreciate you letting us complete pest control during your stay. We hope you enjoyed your accommodations, our convenient location and our friendly staff. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager at the Waikiki Grand Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No drink tickets as promised.
When checking in, I was told that I would receive a couple of drink tickets, that never happened. Besides that, everything was fantastic!
Stayed 6 nights in Jul 2023
Response from Ron on Jul 24, 2023
Aloha!Thank you for staying with us at the Waikiki Grand Hotel! We hope you received your Mai Tai drink tickets for Hula's Bar & Lei Stand as promised. We are very sorry if you did not. We are happy you enjoyed your stay! We hope you enjoyed your accommodations, our convenient location and our friendly staff. We appreciate your feedback and we look forward to your return in the future.Mahalo,Ron SugiharaCastle Rental Program Manager at the Waikiki Grand Hotel

4/10 Poor

quang

Traveled with family
Disliked: Staff & service, property conditions & facilities
Noisy
Stayed 3 nights in Jul 2023
Response from Ron on Jul 24, 2023
Aloha Quang,Thank you for staying with us at the Waikiki Grand Hotel. We are sorry about the noise during your stay. Please feel free to reach out to us as we would like to know where the noise was coming from. We hope you enjoyed your accommodations, our convenient location and our friendly staff. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager at the Waikiki Grand Hotel

6/10 Okay

Darien m

Traveled with family
Liked: Staff & service
Stayed 7 nights in Jun 2023
Response from Ron Sugihara on Jul 3, 2023
Aloha Darien,Thank you for staying with us at the Waikiki Grand Hotel. We hope you enjoyed your accommodations, convenient location and our friendly staff. Mahalo

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We were upgraded for the first part and that room was clean but road noise was awful. The second room was not noisy but the floors were filthy and mini cockroaches in the kitchen was not pleasant.
Stayed 7 nights in Jun 2023
Response from Ron Sugihara on Jul 3, 2023
Aloha Stephanie,Thank you for staying with us at the Waikiki Grand Hotel. We are sorry about the road noise. We are also sorry about the roach(es) you found in the room you moved to due to the road noise in your first room. We hope you enjoyed our convenient location and our friendly staff.Mahalo

6/10 Okay

Elizabeth

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is fabulous, but the apartment needs an upgrade. The electrical outlets were inadequate in number & quality for modern needs. There was no desk. The coffee machine was broken. Also, the "cleaning fee" was outrageous - $171.
Stayed 4 nights in Jun 2023
Response from Ron Sugihara on Jul 3, 2023
Aloha Elizabeth,Thank you for staying with us at the Waikiki Grand Hotel. We are happy to hear you enjoyed our convenient location! We are sorry your unit did not have enough outlets and that there was no desk. We appreciate your feedback.Mahalo

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness, staff & service
Close to beach
Stayed 5 nights in Jun 2023
Response from Ron Sugihara on Jul 3, 2023
Aloha Edgar,Thank you for staying with us at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations and our friendly staff.Mahalo!