Deluxe Suite 2 Bedrooms, Ocean Front | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher

Reviews of CASTLE Waikīkī Shores

3 out of 5
CASTLE Waikīkī Shores
2161 Kalia Rd, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 408 out of 1088 reviews" "
Rating 8 - Good. 462 out of 1088 reviews" "
Rating 6 - Okay. 138 out of 1088 reviews" "
Rating 4 - Poor. 54 out of 1088 reviews" "
Rating 2 - Terrible. 26 out of 1088 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place right on the beach. Plenty of food & shopping within a 10 minute walk. Would absolutely stay here again.
Stayed 8 nights in Mar 2024
Response from Kamakani/gsa on Mar 22, 2024
Aloha Brian,Thank you for taking the time to review the Castle Waikiki Shore. We appreciate you being such a GREAT GUEST and look forward to hosting your next stay at the Castle Waikiki Shore.Mahalo,

8/10 Good

Adina

Liked: Cleanliness, property conditions & facilities
Close to beach
Stayed 7 nights in Feb 2024
Response from Kamakai/gsa on Feb 29, 2024
Aloha,Thak you for taking the time to review the Castle Waikiki Shore. We are happy that you enjoyed your stay with us and look forward to hosting your next stay in Waikiki.Mahalo,

10/10 Excellent

Leonard

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Centrally located, close to everyday activitie s enough for all generations and levels of ability👍👍👍👍👍👍👍👍👍
Stayed 15 nights in Feb 2024
Response from Kamakani/gsa on Feb 27, 2024
Aloha Leonard,Thank you for taking the time to review the Castle Waikiki Shore. We appreciate you being a GREAT GUEST and are overjoyed that you had a great time. We certainly look forward to seeing you again.Mahalo,

8/10 Good

Edmund, Kamloops

Traveled with family
Liked: Cleanliness, property conditions & facilities
Would definitely stay here again, our suite was well set up, bed was good, staff was nice.
Stayed 10 nights in Feb 2024
Response from Kamakani/gsa on Feb 27, 2024
Aloha Edmund,We appreciate you being such a GREAT GUEST!! We are thrilled that you enjoyed your stay at the Castle Waikiki Shore and look forward to seeing you again.Mahalo,

10/10 Excellent

Fangyuan

Liked: Cleanliness, property conditions & facilities
Didn’t know there is an extra parking fee on a daily basis before we get there, but everything else is perfect.
Stayed 2 nights in Feb 2024
Response from Kamakani/gsa on Feb 18, 2024
Aloha,Yes, unfortunately due to limited space, parking is quite pricey in Waikiki & believe it or not at 40 we are one of the LEAST EXPENSIVE.We are happy that you enjoyed your stay with us and look forward to hosting your next stay at the Castle Waikiki Shore.Mahalo,

2/10 Terrible

Bibiana

Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Bed bugs in bed, in pullout sofa and in all blankets, that we had to wash first to be able to sleep there, roaches in bathroom and kitchen, including kitchen cabinets, unable to close door between bedroom and living area because of TV mounted on the opposite wall and table with chairs in between, air condition unit installed in kitchen instead of bedroom area, limited access to elevator and room because of 2 keys for 3 visitors!! Deluxe one bedroom unit should be listed as studio and must be cleaned and sanitized before visitors arrival. This was NOT done properly prior our check in. It was the worst vacation ever for us and we will never go back. I expected much higher standard to be provided, especially sanitized accommodation due to ongoing Covid. Big disappointment for us on our first trip to Hawaii.
Stayed 9 nights in Jan 2024
Response from Kamakani/gsa on Feb 18, 2024
Aloha,We apologize for all of these issues you had to deal with during your stay. Most of our guest advise us of any issue they are having so we can move forward with corrective measures. We have passed you review on to our management.Mahalo,

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was great with very nice staff on site! We loved the quiet hours. Beach was very convenient and we never had to fight for a spot there was plenty of room even on crowded days. The ABC store was very close and dinning within walking distance. My family and I would definitely stay again.
Stayed 8 nights in Jan 2024
Response from Kamakani/gsa on Jan 27, 2024
Aloha Ashley,Thank for your kind words. We look forward to hosting your next visit to the Castle Waikiki Shore.Mahalo

8/10 Good

Priscilla

Traveled with partner
Liked: Amenities
The location, view, amenities (in- suite laundry and kitchen) make this place a very good option in Waikiki.
Stayed 14 nights in Jan 2024
Response from Kamakani/gsa on Feb 10, 2024
Aloha Priscilla,Thank you for taking the time to review the Castle Waikiki Shore. We are thrilled that you had an enjoyable stay and look forward to having you stay with us again.Mahalo,

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, property conditions & facilities
A little older and signs of her age, but exceptionally clean and cared for. All rooms have an excellent view, especially on Friday night after sun down. PLAN to be on your balcony, with a drink in hand, on Friday evening just after dark. Smaller independent without some of the amenities of the larger surrounding chain hotels, but the stuff they don't have is the stuff you would use anyway, so you wont miss it. I would say this place is best suited to Adults w/o young children. There were plent of families while we were there and ther was NOT a problem, just likely a little harder to keep them entertained. Walls are a little thin and you can annoy neighbors easily if you aren't reasonably conscientious. Our room was perfect for 2. SMALL beach area in front of hotel is a bit busy, but it's Waikiki, and you get a discount for Umbrella and Beach chair rental (highly recommend) Would recommend to a friend, Would do again.
Stayed 8 nights in Dec 2023
Response from Kamakani/gsa on Jan 8, 2024
Thank you for your kind words they are appreciated. We are happy that you enjoyed your stay and look forward to your return.

10/10 Excellent

Kayla

Liked: Cleanliness, room comfort
Amazing Condo!
It was amazing! We had a gorgeous room with a pretty amazing view. The location was perfect, very close to everything we wanted to do.
Stayed 5 nights in Dec 2023
Response from Kamakani on Dec 22, 2023
Aloha,Thank you for your kind words!! We really appreciate you being a great guest & are thrilled that you enjoyed your stay. We look forward to hosting you again.Mahalo

8/10 Good

Son

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beachfront condo with access to the beach and shopping and food nearby
Stayed 7 nights in Dec 2023
Response from Kamakani on Dec 22, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We are happy that you enjoyed your stay and look forward to hosting you again.Mahalo

2/10 Terrible

Elizabeth, Bronx

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness was absolutely awful. Rooms were severely outdated. 10 inch tvs. Old couches, tiny beds with uncomfortable mattresses. Dirty and dusty. Fridge was dirty with dried up foods stained about. Dirty utensils. Just completely awful all around. Very cheap with the house keeping supplies. Had to literally beg for toiletries.
Stayed 6 nights in Dec 2023
Response from Kamakani/gsa on Dec 13, 2023
As a reminder, the Castle Waikiki Shore is a vacation rental property and ech unit is privately owned. So, if you felt the unit you were in was in such poor condition, we wish you would have notified us so we could have worked out an amicable solution. As for the amenities, unlike most vacation rentals which provide a starter kit, we provide guest with amenities throughout their stay to make their stay a bit more comfortable.Thank you again for choosing to stay at the Castle Waikiki Shore.Mahalo

8/10 Good

Richard Rikio

Traveled with family
Liked: Cleanliness, amenities
Property was dated but otherwise fine.
Stayed 9 nights in Nov 2023
Response from Kamakani/gsa on Nov 16, 2023
Aloha Mr. Rikio,Thank you for taking the time to review the Castle Waikiki Shore. We look forward to hosting your next stay on Oahu.Mahalo

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, property conditions & facilities
liked the veiw an it was central. but no lobby or anyone to contact. as they were renovating
Stayed 9 nights in Oct 2023
Response from Castle Waikiki Shore on Oct 30, 2023
Thank you for your kind review. I know it is a bit hectic with the lobby renovation, but we wanted you to know that we appreciated your patience and understanding.We will be awaiting your return.Mahalo,

10/10 Excellent

Janet H

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The friendly people at reception/check-in are the best. The rooms are great and the views are incredible. The employees are very honest. I left my wedding band and had to go back to get it. So honest, so kind. Thank you.
Stayed 6 nights in Oct 2023
Response from Kamakani/gsa on Oct 26, 2023
Aloha Janet,Thank you for your kind words. We appreciate you being a great guest and look forward to having you stay with us again.Mahalo

6/10 Okay

Kirsten Elizabeth

Stayed 10 nights in Oct 2023
Response from Kamakani/gsa on Oct 22, 2023
Aloha,Thank you taking the time to review the Castle Waikiki Shore. We look forward to your next visit.Mahalo

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Kamakani/gsa on Oct 15, 2023
Aloha Kelly,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We are thrilled that you enjoyed your stay and look forward to our return.Mahalo,

8/10 Good

Roger, Ile Perrot

Traveled with partner
Liked: Cleanliness, amenities
Easy access to the beach and downtown.
Stayed 4 nights in Oct 2023
Response from Kamakani/gsa on Oct 8, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We are thrilled that your enjoyed your stay and look forward to having you stay with us again.Mahalo,

10/10 Excellent

Kevin Joseph

Liked: Cleanliness, amenities, property conditions & facilities
apart from the renovation going on every thing was excellent
Stayed 7 nights in Sep 2023
Response from Castle Waikiki Shore on Sep 25, 2023
Thank you for the great review. We look forward to hosting your next stay in Waikiki!!

4/10 Poor

Jerry

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
One elevator was out of service the construction was loud and woke you up every morning at 8 AM the pigeons over took the deck and was covered poop was a very disruptive stay not quite the vacation I had hpoed
Stayed 7 nights in Sep 2023
Response from Kamakani/gsa on Sep 11, 2023
We are sorry that your vacation did not go as expected. Are travel partners were aware that the Waikiki Shore would be going through a Lobby Renovation and Elevator Replacement. They should have passed this information on to all guests. We thank you again for choosing to stay at the Castle Waikiki Shore and hope to see you again once the renovations are completed in November.Mahalo,

4/10 Poor

Steve

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Beware of the parking scam. I checked in and got my key handed to me as it was later at night, and was told to come back in the morning. walked back to my car and was told if I parked at the hotel I would be towed. Was then told to park across the street. i was charged $80.00 just for overnight parking. then I still had to pay 35.00 usd to park the next day. I think they are running some kind of scam with the parking lot across the street Other than that the hotel was O.K.
Stayed 6 nights in Aug 2023
Response from Kamakani/gsa on Sep 5, 2023
Sorry about your parking experience. Unfortunate our parking is limited and sold on a first come, first served basis at 35 per day. The parking across the street is run by the Hale Koa Hotel and they do charge the General Public 9 per hour with a cap of 79.00. There are other parking options in Waikiki, but the lot mention is the closest.Mahalo for staying at the Castle Waikiki Shore, we hope to see you again.Mahalo,

8/10 Good

pete

Traveled with partner
Liked: Cleanliness, property conditions & facilities
kam at front desk was professional and welcoming
Stayed 5 nights in Aug 2023
Response from Kamakani/gsa on Sep 2, 2023
Aloha Pete,Thank you for your kind words. Just trying to share some of that ALOHA SPIRIT!!Glad that you enjoyed your stay with us and look forward to having you stay with us again!!Mahalo,

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was cute, full kitchen, and we had a nice view of the beach. The pull-out was noisy & not comfortable, but still a great place if you plan to stay in Waikiki & do tours. If you rent a car, parking is very limited (~16 spots) that you can't reserve ahead or even by phone once you arrive. Off-site parking is inconvenient & pricey ($79 per night at Hale Koa). In hindsight, since we rented a car & wanted to explore the island, we should have stayed outside Waikiki, but again, if you want to walk around Waikiki, this is a great option.
Response from Kamakani/gsa on Sep 2, 2023
Aloha,Thank you again for allowing us to host your stay at the Castle Waikiki Shore. We appreciate what you had to say and have passed it on to our management.We are happy that you enjoyed your stay and when you are planning your next stay in Waikiki, please do not hesitate to contact us.Mahalo,

2/10 Terrible

L

Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Kamakani/gsa on Aug 16, 2023
Aloha L,Sorry that we did not meet your expectations. I understand that the enhancement projects at the Waikiki Shore may have played a part in your dissatisfaction. We apologize if you feel the property did not meet your expectations. We hope you will give us another chance one the enhancements are completed.Mahalo,

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was severely dated and it was dirty! The couch was stained, the patrician was an accordion patrician that did not attach to anything so it was utterly useless. There was cans of paint in the closets, cracks in the wall that weren’t repaired. The AC in the 2nd bedroom was leak brown stuff from it. I also killed about 6 roaches when I was there. I had a clogged toilet (1 bathroom) and called the front desk because there was no plunger maintenance never showed so I called back 7 hours later because we needed to use the bathroom and they said they would have to see if they could “find” a plunger. The parking is horrible.
Stayed 6 nights in Aug 2023
Response from Kamakani/gsa on Aug 11, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We apologize for any inconvenience that occurred during your stay. We have passed on your comments to both our maintenance and housekeeping departments to check and correct the issues you have brought to our attention. Thank you again for choosing to stay at the Castle Waikiki Shore, we hope to see you again.Mahalo

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Would go again!
It was very nice! Although i expected a hotel and it was not i was living the life at the property. Great view from my balcony, right on the beach, easy access to many shops and restaurants at or near Waikiki. If i needed to go back to Honolulu i would stay there again!
Stayed 2 nights in Jul 2023
Response from Castle Waikiki Shore on Aug 4, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate your kind words and look forward to having you stay with us again.Mahalo

10/10 Excellent

Brent, jefferson city

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at this resort. The location was ideal as you could walk to everything. And the views from our room were phenomenal!
Stayed 7 nights in Jul 2023
Response from Castle Waikiki Shore on Aug 3, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate your kind words and look forward to having you stay with us again.Mahalo

10/10 Excellent

Elisabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing ! So peaceful !
Stayed 7 nights in Jul 2023
Response from Kamakani/gsa on Jul 25, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate your kind words and look forward to having you stay with us again.Mahalo

8/10 Good

Miki

Stayed 6 nights in Jul 2023
Response from Castle Waikiki Shore on Aug 3, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate your kind words and look forward to having you stay with us again.Mahalo

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Great location right on the beach Waikiki
Stayed 8 nights in Jun 2023
Response from Kamakani/gsa on Jul 6, 2023
Aloha Amanda,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We truly appreciated your patience and understanding with all the enhancements going on with the lobby area. You were a great guest an we look forward to having you stay with us again.Mahalo

6/10 Okay

Servando G

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not easy access to rooms, parking is very hard to park...
Stayed 4 nights in Jun 2023
Response from Kamakani/gsa on Jun 19, 2023
Aloha,Thank you for taking the time to review the Castle Waikiki Shore. We appreciate your comments we apologize if you had difficulties with our keyless access doors. For some it takes a lot of getting used to. As for the parking, it is an option we have for guest, however here are other parking choices in the area.Mahalo,

10/10 Excellent

Josselin Elizabeth Perez

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing
Stayed 7 nights in May 2023
Response from Kamakani/gsa on May 24, 2023
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate you being a great guest and look forward to having you stay with us again.Mahalo,

8/10 Good

Helena, Bellevue

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic view, spacious
Stayed 4 nights in Apr 2023
Response from Kamakani/gsa on Apr 15, 2023
Aloha, Thank you for allowing us to host your stay at the Waikiki Shore. We appreciate your kindness.Mahalo,

8/10 Good

Timothy, Surrey

Traveled with partner
We have been here before and it is the location above all. Overdue for update but everything in working order
Stayed 9 nights in Mar 2023
Response from Kamakani/gsa on Apr 11, 2023
Aloha, Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate you being a GREAT GUEST!!Mahalo,

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was awesome. Right on the beach, but walking distance to anything (groceries, dining, attractions)! Would definitely stay here again!
Stayed 7 nights in Mar 2023
Response from Kamakani/gsa on Mar 12, 2023
Aloha,Mahalo for allowing us to host your stay at the Waikiki Shore. We appreciate you being a GREAT GUEST and look forward to your next visit.Mahalo

8/10 Good

charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent place to stay right on the beach and walking distance to all sorts of shopping,restaurants, etc. Fully stocked kitchen with dishes and cooking supplies with washer/dryer. A little dated but very nice. Will definitely be back.
Stayed 6 nights in Mar 2023
Response from Kamakani/gsa on Mar 12, 2023
Aloha,Mahalo for allowing us to host your stay at the Waikiki Shore. We appreciate you being a GREAT GUEST and look forward to seeing you again.Mahalo,

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Found the unit very clean
Stayed 10 nights in Feb 2023
Response from Kamakani/gsa on Feb 16, 2023
Aloha,We appreciate your kind words and for allowing us to host your stay at the Waikiki Shore. We look forward to your next visit.Mahalo

8/10 Good

John

Liked: Cleanliness, room comfort
Efficient Condo hotel space - central located
The facility is easy to get to, and close to the beach. This is not a hotel - but more like a condo hotel option. The front desk was very helpful, friendly, efficient, and professional. The main facility is fine - but there are areas where parts are dated in the room/space (i.e., furniture a bit older; limited power support in the room, etc). These were minor and not a distraction for us. The only issue we faced was that while there were 2 elevators - only 1 worked the entire +9 days we were there (and that one did break down one afternoon, which was repaired that evening - not a trivial issue since it a 15 floor facility - and not easy to move your bags up/down). We would stay there again without question.
Stayed 8 nights in Jan 2023
Response from Kamakani/gsa on Jan 23, 2023
Aloha John,Thank you for allowing us to host your stay at the Waikiki Shore. The elevator modernization project will be a much needed enhancement once it is completed in November. We thank you for being such great guest and look forward to having you back!!Mahalo,

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
The apartment was on the 9th floor and from the balcony had a good view of the beech and the Hilton complex where every Friday night there is a fireworks display
Response from Kamakani/gsa on Jan 12, 2023
Aloha Stephen,Thank you for taking the time to review the Castle Waikiki Shore. We appreciate your kin words and look forward to hosting your next stay in Waikiki.Mahalo

10/10 Excellent

FRED

Business traveler
Liked: Cleanliness, room comfort
This was a perfect location, easy access, beautiful view great people. We will try to make this our go to Honolulu resort. Simple but the most convenient hotel there is.
Stayed 9 nights in Dec 2022
Response from Kamakani/gsa on Dec 19, 2022
Aloha Fred,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We appreciate you being a GREAT GUEST & look forward to having you stay with us again!!Mahalo,

8/10 Good

Laurie A

Traveled with family
Liked: Cleanliness, property conditions & facilities
This property is in a great location, right on the beach. Our room was smaller than anticipated but was clean except for the 2 roaches I saw in the cupboard. They charged us $35 a day to park, which is crazy. The employees were nice and accommodating. Lots of restaurants and shopping within walking distance. I would stay here again but would not get a studio again, too small. Only one elevator was working so the wait for an elevator good be long in the mornings, but we were there in the off season so that would be the time they would want to replace the elevators.
Stayed 7 nights in Dec 2022
Response from Kamakani/gsa on Dec 13, 2022
Aloha Laurie,Thank you for allowing us to host your stay in Waikiki. We are happy that you enjoyed your stay with us and look forward to seeing you again.Mahalo

2/10 Terrible

Olga, Toronto

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not much. Only the partial ocean view was nice from the balcony.
Stayed 7 nights in Nov 2022
Response from Kamakani/gsa on Nov 24, 2022
Aloha,Thank you for taking the time to review the Castle Waikiki Shore. We apologize if this unit did not live up to your expectations, however each unit is individually owned and the décor is done to the owner's liking. We are not the most modern of the properties in Waikiki. We are however, a quiet, Beach Front condominium with an unobstructed panoramic view of Fort Derussy Beach Park to the Pacific Ocean where guest can relax and reenergize themselves.Thank you again for choosing to stay at the Castle Waikiki Shore. We hope to see you again.Mahalo,

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely stay again!
Stayed 9 nights in Nov 2022
Response from Kamakani/gsa on Nov 23, 2022
Aloha Shelly,Thank you for allowing us to host your stay in Waikiki. We appreciate that you were a GREAT GUEST and thank you for your kindness. We look forward to seeing you again.Mahalo

8/10 Good

Malvin chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place but its complicated to get in and you have to have a garage clicker plus a little thing to scan every time you go up and down the elivator. Theres a 200 and something dollar cleaning fee they charge you when you arrive, which is absurd. Another $35 a night to park in their garage and theres no where near here to park so suck it up and pay it. Our blinds in our room wouldnt close all the way, luckily we were on 9th floor so maybe nobody could see in. Had a lot of issues with the tv through out our stay. It is in a nice area, very pretty, close to the beach and close to all the shops. Over all good place
Response from Kamakani/gsa on Nov 9, 2022
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. We are a vacation rental property, so while we do not charge a daily resort fee, we do charge a flat rate cleaning fee. The cleaning fee is the same whether you stay 2 nights or 20 nights.Thank you for brining these issues to our attention, we have passed your review on to our management team to see if there is any corrective action that can be taken to the issues that you brought up.Thank you again for choosing to stay at the Castle Waikiki Shore. We look forward to seeing you again.Mahalo,

6/10 Okay

Ana

Traveled with family
Liked: Property conditions & facilities
Like Good location right on the beach beautiful view. Didn’t like room small and very crowded not table and chairs to eat kitchen counter very high two stools high and heavy the room was uncomfortable.sorry
Response from Kamakani/gsa on Nov 7, 2022
Aloha,It sounds like you booked your self into a studio room. We also have 1 bedroom units that have dining tables. But please remember that we are a vacation rental property and each unit has a private owner. So the décor is done and/or approved by the owner.Mahalo,

6/10 Okay

Charita, Oklahoma City

Traveled with family
Disliked: Amenities
First, the property is clean but if you’re staying for longer period of time please be prepared to clean your room. Even though this hotel charge additional housekeeping fees separate from you hotel fees!! Which you have to ask for garbage bags, extra linens, coffee and etc.. Also this property is right on the beach so if you’re wanted to be close this location is key! Also the room can be more updated. It does have washer/dryer which works perfect and hotel provides Tide detergent (powder) if allergic bring your own detergent! The only issue I had was no housekeeping the entire stay, rooms need to be updated, including beds!! I’ll be visiting Hawaii again just at better hotel especially for the price I’d pay!!
Stayed 10 nights in Oct 2022
Response from Kamakani/GSA on Oct 30, 2022
Aloha,Thank you for taking the time to review the Castle Waikiki Shore. A typical misnomer for our guest making a reservation through an agency is that we are a HOTEL/RESORT. We are actually a VACATION RENTAL PROPERTY. The "CHECK-OUT CLEANING" fee goes towards resetting the room for the next guest arrival. Unlike most VACATION RENTALS, instead of have you purchase your own basic amenities, we provide these amenities at no additional charge.We apologize for any confusion and hope to see you again!!Mahalo,

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness
The unit was spacious but outlets were scarce. The balcony was large with a nice ocean view. Overall, it was a nice unit.
Stayed 8 nights in Oct 2022
Response from Kamakani/gsa on Oct 30, 2022
Aloha,Thank you for allowing us to host your stay at the Castle Waikiki Shore. Appreciate your kind words and look forward to your next visit.Mahalo,

8/10 Good

thomas

Liked: Cleanliness, room comfort
hidden fees
Location was great, walk straight on to beach. these are condo's. A few things i didnt realize when i booked. $35.00 a night parking. They also charge $350.00 for cleaning after you leave. . so an extra $600.00 for my 1 week stay that i didnt expect when i booked.
Stayed 7 nights in Oct 2022
Response from Kamakani/gsa on Oct 29, 2022
Aloha,Thank you for taking the time to review the Castle Waikiki Shore. Our apologies if there was any miscommunication about the check-out cleaning fee and the parking fee. The Expedia Group is well aware of the charges and should have made them known to you. We are in talks with our on-line agencies to have our check-out cleaning fee and destination fee being more prominent on the confirmation a guest receives.Thank you again for choosing to stay at the Castle Waikiki Shore. We look forward to seeing you again!!Mahalo

10/10 Excellent

Belinda

Stayed 4 nights in Oct 2022
Response from Castle Waikiki Shore on Oct 16, 2022
Aloha Belinda,Thank you for taking the time to review the Castle Waikiki Shore. We appreciate your kindness and look forward to your return.Mahalo,

8/10 Good

Chari

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay. My only comment they need to replace the vertical blinds. Other than that, it was great.
Stayed 4 nights in Sep 2022
Response from Kamakani/gsa on Oct 9, 2022
Aloha Chari,Thank you for allowing us to host your stay on Oahu. We appreciate your comments and are thrilled that you had an enjoyable stay. We look forward to having you stay with us again.Mahalo