Ratings based on 1,239 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Vancouver

The bed sheet wasn't changed.

Posted Mar 20, 2017
Pros: Location was good, front desk staffs were nice.
Cons: Cleaniness!!! Breakfast fetures could be improved.
Location: Location is right beside the Ala Canal, very easy to get to the city, everything in walking distance.
The location was nice, right beside the Ala Canel, front desk staff was welcoming and very approachable. However, room cleanliness was a shock. The bed sheet wasn't changed, and there were juice and blood stains on both beds. IT WAS DISGUSTING. I had to call them to clean it, room amenity was not replaced, but they charge $ 20 a day for that. The breakfast was included, but if you stay there for a week, you wouldn't want to eat it all the time. Everyday waffle bar, some fresh fruit, and some frozen, canned food. The cost to stay at this hotel wasn't too cheap nor expensive, but if I had to pay the similar amount, I would choose another hotel for the next time. The air conditioner in the room was the old type where they dig a big hole on the wall and it was very very loud. Disappointing experience.
Comment from Hotel Management
Mar 21, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time you share your experience. I'm glad the front desk staff took great care of you during your stay here. As far as your other comments, I'll be sure to share them with the rest of our management team, making them aware of what our guests are dissatisfied with. We hope you'll choose to stay with us again and give us another chance. Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Very convenient. Close to all the actions around Waikiki Beach
Comment from Hotel Management
Mar 16, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time to leave us some feedback. We're delighted you enjoyed your stay with us and we hope you'll choose to stay with us here at the Coconut Waikiki again! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver bc

Nice and convenient

Posted Mar 14, 2017
healthy breakfast and free beach towels/chair lend Close to beach and shopping centre
Comment from Hotel Management
Mar 15, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time to leave us some feedback! We're so happy you enjoyed your stay with us and I hope you'll stay with us again! Mahalo
2 out of 5
by A verified traveler from Caledon, Ontario

Small, loud and dirty hotel room.

Posted Feb 27, 2017
Pros: The name.
Cons: Clean the carpets, provide earplugs on check-in.
Location: It was close to the cruise port.
We stayed at this hotel for 2 nights prior to catching a cruise ship. Checking into the hotel was quick and easy and the desk clerk was courteous and friendly. The room was extremely small, ~200 sq. ft. and the carpet was dirty. I walked around the room in bare feet and when I took a shower, the water rinsing off my feet was filthy so no more barefooting in the room. The Coconut was advertised as breakfast included. Meager continental breakfast would be more like it. The windows were slats that were closed but still conducted sound clearly through them. This is unfortunate because the street at the front of the hotel was busy and a good percentage of the drivers had apparently installed aftermarket exhaust that were really loud. It must be some kind of pastime for the locals to run their cars and bikes at high revs all night making earplugs an absolute necessity. The pool is not really a pool so much as a small, water-filled hole with a device that could be used to lower disabled guests into the water. There is maybe room for two people in the pool at the same time. We didn't see anyone in the pool while we were there.
Comment from Hotel Management
Mar 2, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time to leave us some feedback! Our objective every day is to leave our guests with the absolute perfect experience and I regret we could not achieve it with you. I will share your comments with the rest of the management team in hopes to resolve the issues mentioned. We hope you'll choose to give us another chance and will stay with us again the next time you're in Waikiki! Mahalo
1 out of 5
by A verified traveler from Sacramento, CA

DONT EVER STAY AT THIS HOTEL!

Posted Feb 26, 2017
Pros: NOTHING.
Cons: EVERYTHING needs to be IMPROVED. including staff. they need better staff who actually knows what they are doing and can answer guest's questions.
Besides the hotel price, you have to pay an additional fee for their parking, staff were NOT helpful. I don't understand why they would have someone working front desk when they cannot answer any question that I ask, which caused our car to get tow away because the front desk person did not have any knowledge of their hotel. Asked to speak with the hotel manager and never got the chance to speak to her. Rooms were super hot and stuffy, the AC always died on us. Room was super noisy and bed were not comfortable at all. Seems like they didn't clean the bed sheets from whoever was there previously. The rooms also smelled nasty like you can smell bleach. bathroom was small and not clean. I would never go there again nor recommend anyone to stay there.
Comment from Hotel Management
Feb 28, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for the feedback. I'm sorry you didn't enjoy your stay with us. Parking in Waikiki can be a bit tricky. Space is very limited and therefore parking is strictly enforced. That's why we always recommend to go with the convenience of valet parking; every hotel will offer valet parking at $30-40/night. I'll share your other thoughts with the rest of the management team. We hope you'll choose to give us another chance in the future! Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from Tarpon Springs, Florida

Awesome hotel near the beach.

Posted Feb 25, 2017
Had a fantastic stay. The hotel employees made our whole 16 day stay even more enjoyable. Sally, Lizzie, Sylvia, everyone was really nice and helpful. The beds are really comfortable. Rooms very clean. 5 stars for this hotel. 😎
Comment from Hotel Management
Feb 25, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for the 5-star feedback. We loved hosting you for your whole 16 day stay and believe me, we enjoyed getting to know the two of you even more than you enjoyed getting to know us. You two were fantastic guests and we can't wait till you come back and stay with us again! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

An Affordable Place in Waikiki

Posted Feb 20, 2017
Pros: We like the price/comfort ratio and the good location.
Cons: The buffet breakfast need major improvements. There was basically only toasts, jam and a few basic pastries. There should be no resort fees.
Location: The hotel does not have a view on the ocean or on Waikiki beach but is conveniently located near the main shopping streets. Room had view on the canal
The price for this hotel has gone up but the building has been nicely refurbished. This was my second stay and I would return.
Comment from Hotel Management
Feb 20, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time to leave some feedback. We're happy you enjoyed the coconut's location and love our warm and inviting ambiance. In regards to your comments on our breakfast, we just recently made some upgrades adding fresh waffles, a waffle bar of toppings and many more things! We hope you do stay with us again in the future, that way you can take advantage of all the upgrades we made! Mahalo
3 out of 5
Recommended
for Everyone
by A verified traveler

Economical hotel in Honolulu.

Posted Feb 19, 2017
Hotel is well located but dies not have a restaurant. Continental breakfast is included by you are on your own fir lunch and dinner.
Comment from Hotel Management
Feb 20, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for taking the time to leave us some feedback! We're happy you enjoyed the Coconut's amazing location in Waikiki as well as our complimentary continental breakfast! We hope you'll choose to stay with us again the next time you're booking a Hawaiian getaway! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Close to all things Waikiki, overall Great

Posted Feb 17, 2017
Pros: Great staff, a little old but clean & neat. Close to all things Waikiki.
Cons: Book early
standard rooms are REALLY small, double bed rooms are a great size especially with the kitchenette. Small pool but heated and a great ending to the ocean visit/swim.
Comment from Hotel Management
Feb 18, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for your feedback. We're so thrilled you enjoyed your stay with us and enjoyed our amazing location in Waikiki. We hope you'll choose to stay with us again when you're booking your next trip to Hawaii! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice comfy hotel, walking to beach & shopping

Posted Feb 4, 2017
Pros: They have continental breakfast, put out flavored fruit waters and pineapple ice tea and popcorn every afternoon.
Location: Our room overlooked the channel so nice view, beach was close enough to walk to and all type of shopping nearby.
We enjoyed our stay at the Coconut Waikiki Hotel. The Hotel is nice and very comfortable..
Comment from Hotel Management
Feb 17, 2017 by Jordan C., Hotel Management
Aloha! Thank you so much for your feedback! We are glad you enjoyed our lobby amenities like our complimentary breakfast every morning, waters and teas, and our popcorn in the afternoon. We hope you'll choose to stay with us again the next time you're on the island of Oahu. Mahalo