Ratings based on 1,112 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from J

Its ok but I wouldnt recommend it.

Posted May 16, 2017
There were long dark hairs in the bathroom that housekeeping never cleaned up. I had to kill about 6 roaches in my room. No closet or anywhere to hang clothes up. Extra fees for so called amenities you may never use. The walls were so thin I could hear everything in the hall or rooms next to me.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know
2 out of 5
by A verified traveler from Colorado

Close to beach and Zoo

Posted May 7, 2017
Pros: Location near zoo which is end I like to be on.
Cons: Make sure your rooms do not have bugs. I have been to Oahu 7 times and never had bugs in hotel room.
Location: Near Zoo be sure to go early before its to hot. LuLu's is a good place to eat.
Cons- Hotel is on a one way street which can be challenging with traffic. Room had a lot of bugs which was pretty nasty. You do not want to leave anything out with fear bugs will be all over it. I myself would have never used the stove area for cooking. Outside hall very loud. Pros- Staff was very nice. Beds and pillows were very comfortable. Our baloney door once opened could not get it to lock again. Staff did get maintenance up to fix it.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
We apologize for your experience, we have brought these issues up with the housekeeping manager and we are working on it right now! we will also be having renovations soon so hopefully you will have a way better experience on your next stay! Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Best value for money in Waikiki

Posted Apr 29, 2017
Pros: Staff, location, room
Cons: Another elevator and wifi that worked consistently.
Location: There is no better location to be in Waikiki
Stayed on 2 different occasions in a 3 week span. Overall assessment: This would easily be a four star hotel with a gym, swimming pool, restaurant, and another elevator. As for the gym, there is a park just a 3 minute walk away. As for the swimming pool, the ocean is also just a 3 minute walk away. As for the restaurants, they are also a 3 minute walk away. That leaves the extra elevator as the most needed item on the list. But, for the price this 2-3 star rated hotels beats all competition-hands down. The staff is competent, attentive to needs, and very cordial. I used the wifi and shuttle service included in the resort fee and was generally very happy with both-although the wifi was hit or miss with staying in connection. I commend Doug, Tracey, and Victoria in their diligence and helpful attention in dealing with any questions or needs that I had. I wish the best for them and hope to see them again on my next visit.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from las vegas,nv

Hotel close to beach

Posted Apr 28, 2017
Had to call for towels,coffee,trash pickup three times.Was told that check out rooms were priority.We stayed six nights. Told that maids were off at 4pm.No water in the lobby, or shuttle as listed in amenities.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback! We will work on all of those things, we will be having renovations soon, so hopefully all of those problems will be solved for your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach, friendly staff.

Posted Apr 12, 2017
Only drawback is no kitchen in the hotel so there's no breakfast or room service.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Great little hotel. Good value.

Posted Apr 10, 2017
Doug and Michelle at the front desk were very nice and helpful. Great location and bus service.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

My favorite hotel that's a total secret

Posted Apr 1, 2017
This hotel is nice and it's my little secret. it has exactly what you need and it's clean and the staff are some of the nicest folks on the island. I look forward to my next trip.
Comment from Hotel Management
May 18, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Clean convenient reasonable price parking issue lack of
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Nice hotel for small family to stay. Kitchen area was small, only 2 stove and small refrigerator
3 out of 5
by A verified traveler

Close to beach was the only true ammenity there wa

Posted Mar 4, 2017
Room was not as described or pictured. Very small and cramped. When asked to move the "concierge" said it was not possible. Not satisfied at all.